14 Car Rental Brands at Incheon International Airport (ICN)

Satisfied

Reviewed: Jul 24, 2024

I rented a car on October 14th, and the Korean rental company held my deposit. It took two and a half months to get my refund. They promised to return the deposit within 1-2 months. According to my Korean friends, big rental companies in Korea usually return the deposit immediately after the car is returned. I don't know what's going on with this company. If I didn't call them, would they never refund my money?

Reviewed: Dec 29, 2023

Easy pickup. Good performance car. Return of deposit took a while

Reviewed: Dec 25, 2023

Car rental was easy, finding where to pick up the car was easy. The rep was great! Helped with bags both times for drop off and pickup. He really didnt have to but he automatically packed bags in car for us.

Reviewed: Dec 22, 2023

The staff was very helpful and patient.

Reviewed: Jul 13, 2024

Prompt communication, convenient car rental, and easy return process.

Reviewed: Jun 25, 2024

Very satisfied

Reviewed: Jun 20, 2024

At the agreed pick-up time, staff will contact you and bring the car to the airport parking lot, informing you of its location. The handover is done at the parking spot, so you will need to cover the parking fee yourself. The nine-seater vehicle sacrifices trunk space for a foldable fourth-row seat. When the fourth-row seat is unfolded, not even an umbrella can fit.

Reviewed: Jun 15, 2024

2nd Day, one tire was damaged

Reviewed: Dec 8, 2023

Car was exceptionally clean. Drove well, had excellent equipment, and amazing space for luggage.

Reviewed: Jul 29, 2022

Staff are help full and friendly

Reviewed: Jan 12, 2020

The car exceeded my expectation.

Reviewed: Dec 31, 2019

Service is good. Explanation is thorough but I don’t get why we have to sign a document stating that we don’t smoke in car. This should be included in contract instead of signing another paper.

Reviewed: Dec 29, 2019

No

Reviewed: May 22, 2023

Lotte and Hertz in South Korea are the same company. The rental office is located inside Incheon Airport, Terminal 1, B3, Exit 3.

Reviewed: Aug 27, 2019

Le personnel de l’agence de l’aéroport international ne parlait pas du tout anglais. Très problématique ! Notamment pour expliquer le système du péage à la sortie de l’aéroport où gérer la réservation. Idem à la restitution. Pas de preuve de restitution non plus. les 2 agences très compliquées à trouver. Ajouter un panneau à l’aéroport et les coordonnées gps de l’agence à busan.

Reviewed: Aug 15, 2019

The car was very new and very comfortable. There is Chinese WeChat service, but the attitude was average.

Reviewed: Feb 10, 2020

Thanks a lot for be so helpful before and during the trip, some problems but solved very quick and helpful. Best choose of rental cars in South Korea

Reviewed: Jan 24, 2020

trouble the customer on minor marks. refuse to be handled by booking web. don't let customer leave until call for police help.

Reviewed: Dec 16, 2019

Very fast service! Recommended!

Reviewed: Nov 25, 2019

Smaller Vehicle Given during Pick UP We ordered a 9-seater van to have more room for our bicycles and luggage. One day before picking up the vehicle when we contact them, we were told that the 9-seater van was actually a 12-seater van which required a bus licence most people do not have and so do us. We were given a 7-seater car the luggage compartment of which was very much smaller. I suspect that they do not have vehicle larger than 7-seater but using 12-seater van which requires bus driving licence to force customers to accept an alternative offer of a smaller car during pick up.

Reviewed: Jun 29, 2019