16 Car Rental Brands at Prague Airport (PRG)

Very satisfied

Reviewed: Jul 6, 2024

AVIS cheated on me at my arrival as well as at my departure. I booked SUV and was going to be given small hatchback. I had to pay a lot more extra money at counter for SUV. After I returned the car, AVIS surprised me with heavy penalties for extra days, late return and unspecified fees. I found that out only from my bank account weeks later. AVIS didn't respond to my queries until I contacted police and consumer protection. They apologized and returned money.

Reviewed: Oct 13, 2019

Originally booked with a local car rental company, but they refused to provide service at pickup. Thanks to QEEQ's coordination, we switched to AVIS on the spot. Everything was professional, and the experience was good.

Reviewed: May 14, 2019

Good service attitude

Reviewed: Sep 7, 2018

The staff at this company are pretty good. However, one person who answered the phone was a bit rude and hung up before we finished our conversation, causing us to make several calls and waste almost 30 yuan in phone charges. There is an older staff member at the store who is especially nice, enthusiastic, diligent, and responsible!

Reviewed: Aug 9, 2018

Not bad

Reviewed: Jul 3, 2024

Very satisfied

Reviewed: May 8, 2024

Great car with free upgrade, waited an hour to collect, only one staff member for extended queue- staff member was friendly and helpful

Reviewed: Sep 21, 2023

Usually I have a very smooth process with Rent Plus company, even during the pandemic, but this time I found out a charge no one told me about from my deposit cc and still can't find any reasonable explanation for this from their customer support, for more than 2 weeks. Supper disappointed.

Reviewed: Dec 6, 2020

Staff si always Very helpful. Car is adequate to what was booked.

Reviewed: Mar 9, 2020

There will be some upselling.

Reviewed: Jun 22, 2024

Right cars was great, I was very skeptical that everything will go smooth but it was, the pick up and drop off was quick and without any problems I dropped of the dirty car so I assumed they will charge me with cleaning fee but they said it’s included in the rental

Reviewed: Oct 10, 2022

You can rent a car with a Hong Kong driver's license without an IDP... Rented a sedan, got a station wagon instead, felt like a good deal... The car was very new, had only run a little over 4000 km... 1.5T + DSG engine, satisfactory power... High vehicle configuration, key feature includes Carplay, very convenient... Super large trunk, can easily fit two 28-inch suitcases... The car was new and comfortable to drive...

Reviewed: Jan 7, 2020

little staff. staff must personally go to the car from the office (from 1 to 4 floors) to issue a car. when we arrived at 9.45 in the morning the office door was closed.drop off a car on the 7th floor, there were no parking lots and staff, I had to go to the office on the 1st floor to the office.

Reviewed: Aug 4, 2019

Picked up the car at 9:00 AM and returned it at 9:00 AM with no wait. The counter staff recommended their full insurance as part of their duty, but did not insist when I declined. A hold of 18000 Kc was placed on my credit card as a damage deposit. If there are no issues with the car upon return during RIGHT CARS office hours, they cancel the hold immediately and close the case cleanly.

Reviewed: Jul 15, 2019

Right Cars where great. Great car, great staff, great experience.

Reviewed: Feb 16, 2019

The car was lovely and looked new but it was smaller than we expected so struggled to get luggage in .

Reviewed: Aug 15, 2022

Great car great price

Reviewed: Jan 3, 2020

The stuff was helpfull,patient

Reviewed: Oct 20, 2019

Problème avec le véhicule, remplacé le lendemain par un véhicule similaire. Contact par téléphone et e-mail facile.

Reviewed: Oct 16, 2019

The counter @Krakow airport was not open until 8:00 am..and there was no key drop box..Should improve.

Reviewed: Oct 15, 2019

Everything was perfect

Reviewed: Apr 20, 2021

Good

Reviewed: Mar 15, 2020

Everything is good, no annoying stuff tried to sell you insurance and the car was almost brand new (1500miles only)

Reviewed: Aug 21, 2019

It was very easy to drop the car back and there was very hard ti pick it up...it took more than a hour for waiting in the queue and there was only one guy works, that looks like without patience at all...

Reviewed: Jul 16, 2019

Amazing Car rental....they are beginner and can do miracles.... They supported with everything I wanted

Reviewed: Mar 10, 2020

Very nice company, the staff was very friendly, and the vehicle was in very good condition

Reviewed: Feb 23, 2020

Pros: - friendly staff Cons: - manual transmission instead of automatic reserved in booking - instead of full-to-full policy we got partial full and did not get refund for extra fuel we bought - super long waiting time for pickup - hard to find pickup point

Reviewed: Feb 20, 2020

The car was almost new, very clean and modern. The car category was as expected. The manager was polite and professional. It is a bit hard to find the office, you should call, they are not in the same building as famous car rental companies

Reviewed: Dec 9, 2019

The assistant who gave the keys lied about their fuel charges. Being misled by that I left the fueling to them. Ended up paying more in extra charges than the cost of rental itself.

Reviewed: Sep 16, 2019

Hertz se Porto muy bien conmigo, tuvimos que hacer un upgrade del vehículo porque no entraba el equipaje que llevamos y la verdad es que el personal se porto de maravilla con nosotros, buscamos varias opciones juntos hasta encontrar la adecuada. Muy agradecido por el servicio!

Reviewed: Jan 15, 2020

Like: New vehicle, nice staff at the counter, quick and easy drop off
Dislike: The price on insurance was too high

Reviewed: Aug 20, 2018

The car (VW T Cross) was smaller compared to the booked Peugot 3008 Other than that all good

Reviewed: Jan 5, 2020

Great experience overall. Very beautiful car.

Reviewed: Dec 8, 2019

Unfriendly and commutationavle staff. Poor training on the staff

Reviewed: Oct 20, 2019

New car, great value

Reviewed: Sep 2, 2019

Another one with Green Motion and this one was the best one. Absolutely fast with documents and perfect check (even if I didn’t saw some micro scratches, owner signed it in my documents). No pressure about extra insurance; no need to leave cleaned car (as other times with Green Motion happened).

Reviewed: Sep 1, 2019

мы брали машину в аэропорту. пункт выдачи был закрыт и не было никакого сообщения .на сколько времени и откроется ли вообще. ждать пришлось пол часа. потом все было быстро и просто. заплатили проверили получили ключи и поехали.

Reviewed: Aug 4, 2019

Better signage or information as to where to get the courtesy bus

Reviewed: Aug 25, 2019

Exelent service

Reviewed: Aug 17, 2019

The staff at the office was really good and pleasant!!

Reviewed: Aug 13, 2019

The counter staff were very helpful and offered me complimentary water too, which was nice

Reviewed: Aug 5, 2019

I will definitely use this service again.

Reviewed: Jul 13, 2019

staff was friendly and helpful. Car conditions were good.

Reviewed: Aug 14, 2019

All the car rental companies are in one building next to the airport. You handle the paperwork on the first floor and then go to the second floor for the cars. The whole process was quite fast, and the staff were very professional. But! I booked a Mercedes! A Mercedes! And they gave me a Citroen!! Besides going to Prague, I was going to Germany! I specifically booked a German car! And you give me a French car!! Also, the entire parking lot is 80% full of German cars, mainly Mercedes! But they gave me a Citroen! Unhappy, I went back to the counter to negotiate again, but the staff said that the cars had been pre-arranged and couldn't be changed now! This isn't the first time this has happened! Last October, I went to Morocco and booked a Jeep Wrangler, but they gave me an Audi sedan!!! I wanted an off-road vehicle for the desert! And you give me a sedan! What does that mean? I specifically chose an off-road vehicle! Specifically chose the Jeep Wrangler! You didn't give me a Jeep Wrangler! Didn't even give me an off-road vehicle! Do you think car renters are people with no requirements, and any car will do? A car is a very important part of the journey! Can you not be so arbitrary? Yes, you'll say the terms state that they may substitute a similar-class car, I understand! That's why I didn't complain last year. But now it's the same situation again! I feel like choosing a car model while booking is meaningless! Because you never know what they'll give you when you get there!!! And at that moment, you just have to take what you can get!

Reviewed: May 14, 2019

The car had a scratch. I had full insurance and got a replacement car. The process was very smooth.

Reviewed: Nov 18, 2018

Upgraded to an eight-seater diesel automatic. Spacious, comfortable, and powerful.

Reviewed: Aug 21, 2018

Average attitude, not detailed in introduction. Slow refund of deposit. No contact with the return office.

Reviewed: Aug 2, 2018

Very fast

Reviewed: Oct 28, 2018

Like: No surprises - whole rental experience was great.
Dislike:

Reviewed: Jun 9, 2018

The car broke down, and there was no assistance or service. They even made us find the emergency number ourselves. No replacement vehicle, no solutions, seriously delaying our trip and causing considerable inconvenience. If there had been an accident with injuries, it would have meant waiting indefinitely. Very poor service, terrible.

Reviewed: Aug 15, 2017

The trip started off well, and the rental company gave us a free upgrade. But after returning home on May 2nd, they inexplicably charged 3100 kroner to our credit card on June 21st, which we had left on file when renting the car. They still haven't provided a reason for the charge, very unsatisfactory!

Reviewed: Jul 11, 2016

Like: Goid rental rate, easy pick up, brand new car

Reviewed: Sep 5, 2018

The car rental company was supposed to send someone to the airport for pickup, but they didn't show up. We contacted them by phone before anyone came. When we wanted to exchange the car, they forgot about the appointment location and we couldn't reach them by phone either. It took more than half an hour to finally get in touch. Overall, I find them a bit unreliable, but the car was very nice and new.

Reviewed: Aug 26, 2018

Very nice attitude. Friendly.

Reviewed: Jun 2, 2018

Everything was quite satisfactory.

Reviewed: Oct 23, 2017

Very good

Reviewed: Aug 2, 2017

Overall, it's quite convenient and the counter staff are fairly helpful. Communication in English.

Reviewed: Jun 5, 2017

The store is very close to the airport, the service attitude is great, and the procedures were handled quickly.

Reviewed: Aug 21, 2016

The staff's attitude was quite rigid. The car rental company is actually located in the same building as other companies. Due to a delayed flight, I arrived just as they were about to close. I called to ask if I could still pick up the car, and they said yes, but didn't mention any extra charges if I arrived after closing time, nor did they suggest that it might be better to come the next day during regular hours. I finally found the rental counter, but it was two minutes past closing and they charged me an extra 36 euros.

Reviewed: Oct 12, 2015

There are no clear signs in the airport arrival hall, and the address differs from the one on the website. The rental office is not in the airport hall but in the building opposite the airport hall.

Reviewed: Feb 25, 2017