20 Car Rental Brands in Belgrade, Serbia

Hello, Very bad experience with Budjet Serbia! While getting the car they obligated me to pay extra charge of 30Euro for that they called extra hours open office. We got the car around 23.00 while their office is open 24/7 and nothing like this condition not appeared in our contract. After returning the car Budget send us invoice with charging additional 12Euro tax. After writing to the their service for clarification this, they explained this additional charge for returning the car without washing it! We absolutely cleaned inside the car and also the local guy got the car without any notes or claims but washing outside it’s looks like unacceptable demand! I wrote mail to their local costumer service and got very disappointed answer that all described above is like costumer duty. I was shocked from service like this from big company like Budget. I expect help from QEEQ to solve these issues and get a refund 42Euro (30+12) that knowing before renting these unexpected charges, could change my decision to book the car via QEEQ. Thanks in advance, Michael

Reviewed: Nov 2, 2024

Very satisfied

Reviewed: Feb 26, 2024

The customer service attitude was quite indifferent.

Reviewed: Oct 30, 2023

The service attitude was very poor, they did not resolve any issues, and we waited nearly an hour to pick up the car.

Reviewed: Nov 16, 2021

Although there was a language barrier, the staff always maintained a smiling service.

Reviewed: Jun 5, 2020

The van was specific to my requirement when doing the search

Reviewed: Oct 16, 2024

Pretty good. They gave us a nearly new car with just over 4000 kilometers. However, it did not have a reversing camera. During the trip, we encountered a low oil level and had to add a liter of oil in Greece.

Reviewed: Jul 27, 2024

Excellent

Reviewed: Jul 22, 2024

Renting a car is convenient, right outside the airport. This time, I rented for 18 days and could drive in Bosnia and Herzegovina, Albania, and North Macedonia.

Reviewed: Jul 19, 2024

Very satisfied. We were given a Volkswagen Taigo with only 900 km on it, almost brand new. It was easy to drive, though a bit underpowered. The car had enough space for two people and two large suitcases. The rear seats could be folded down to connect with the trunk. Europcar provided excellent service. There were no upsell attempts, and they sincerely advised us that we didn't need to pay for additional options. Returning the car was quick—just drop off the keys, and the credit card hold was released immediately. Inside the car, a type-C charging cable is required to charge your phone.

Reviewed: Jul 16, 2024

Friendly attitude and high efficiency

Reviewed: Jul 31, 2024

Sport version with paddle shifters, good power, vehicle in good condition, no hidden fees, smooth communication, all scratches on the car were documented, so we don't need to worry. If you're still concerned, you can take another video yourself.

Reviewed: Jul 15, 2024

You can call for an airport shuttle anytime. The service attitude is very good, the speed is relatively fast, and the waiting time for the airport shuttle is about twenty minutes. No queues for car rental.

Reviewed: Jul 4, 2024

Satisfied

Reviewed: May 5, 2024

It's okay.

Reviewed: Apr 15, 2024

The service attitude was average; the staff were constantly on their phones.

Reviewed: Jul 26, 2024

There was only one person at the pickup location, but the attitude was good.

Reviewed: May 26, 2024

Satisfied, no pushy insurance sales. Although the car had over 100,000 kilometers, it was in good condition. Didn't have time to wash the car, but surprisingly no deposit was deducted.

Reviewed: Apr 16, 2024

Couldn't find the address. When abroad, we need to contact the car rental company immediately, not waste time looking for it ourselves. It wastes money and time if we can't find it. Customer service is terrible.

Reviewed: Jul 22, 2023

The staff was not present during business hours, had to wait.

Reviewed: May 30, 2023

Pretty good overall. If you don't understand, the staff will proactively use translation software.

Reviewed: Jul 26, 2024

There were no hard sales pitches. They simply asked if we had bought insurance. When we said we already had, they didn't push further. The diesel car is powerful enough for uphill drives. The car was in good condition and relatively new. It was easy to drive. There were no staff present when picking up the car; you could just drive off yourself. During return, staff checked the car meticulously. The entire process was smooth, and the staff explained everything clearly. Now we are waiting for the deposit to be returned.

Reviewed: Jul 4, 2024

The store is right at the entrance of the building, offers free parking at the door, very attentive service, but the procedure is quite complicated as it usually is abroad.

Reviewed: Jul 1, 2024

Great service, simple procedures

Reviewed: Jun 30, 2024

It's okay.

Reviewed: Jun 29, 2024

Because we had a lot of luggage, we rented a B-class car but were given an A180 instead. There wasn't enough space for our luggage; we had to place one suitcase in the back seat. The staff kept pushing us to buy insurance, but we ignored them as we had already purchased coverage in our home country. When picking up the car, they told us they had video evidence of the car's condition. Due to the hot weather and thinking Payless, being part of Avis, wouldn't have poor service, we took a quick video and left. When we returned the car, they directed us to park in a well-lit spot for inspection and found scratches. They denied having any video evidence. When we showed our video, they claimed it was too bright to see clearly and didn't accept it. Lesson learned: always thoroughly document the car's condition and take clear photos and videos. The temperature on the pickup day was 39°C, and it was too hot to be diligent. It seems Avis has a low rating for a reason.

Reviewed: Jul 25, 2024

Very quick, simple process, great service, and convenient return.

Reviewed: Jul 14, 2024

Satisfied

Reviewed: Jul 3, 2024

I booked an SUV, but was given a sedan on site. The trunk couldn't fit all my luggage, and I had to put it in the middle of the back seat, which seriously affected my travel experience!

Reviewed: Jun 9, 2024

Good

Reviewed: May 12, 2024

The rental company forced me to purchase full car insurance without my knowledge and did not confirm that this was a reimbursable expense, which violated my personal interests.

Reviewed: Jul 24, 2024

I already bought insurance on the platform, but the store made me buy it again when I signed the paperwork. It was unavoidable.

Reviewed: Nov 6, 2023

I booked an automatic SUV, but they gave me a manual 1.5-liter Mondeo. Avis, I'll never choose you again.

Reviewed: Aug 25, 2023

Great customer service

Reviewed: Jun 23, 2023

There were hidden charges, and the staff was generally unfriendly. I clearly stated in English that we already had full coverage and didn't need additional insurance. The staff member verbally acknowledged this, but the contract still included the car rental company's full insurance by default. I specifically clarified verbally, but faced with a contract full of incomprehensible terms, a long queue behind me, and an impatient staff urging me, I had no signal and couldn't even use my phone to translate the contract. Should I hold up the line to translate every word of the contract or just trust the verbal assurance and sign? The company takes advantage of such situations to add hidden insurance without any hesitation, and since I signed the contract, there's no way for me to contest it! The pickup and drop-off process were fairly smooth though. Besides the snow mountains, there is nothing interesting in Serbia. Don't go, it's a poor place.

Reviewed: Jan 19, 2023

This car rental company is relatively small. I booked to pick up the car at 8 AM, but the staff didn’t start working until 8:10 AM. The process took 40 minutes, and I was asked to inspect the car myself and take a video for my own records. The deposit will be refunded after a month. Overall, the rental experience was average, though the car's condition was okay.

Reviewed: Jul 16, 2024

Quite satisfied.

Reviewed: Jul 9, 2024

Pick-up: The storefront is quite noticeable, but the explanation of the provided documents was inadequate and the staff was impatient, just asking us to sign. The pick-up location is close to the storefront, in a large parking lot with cars from various companies, which made it a bit hard to find. Return: We returned the car early, and they said they would email us the invoice the next day, but we never received it.

Reviewed: Feb 16, 2020

They gave us a 7-seater Opel MPV at pickup, which was much smaller than the reserved model. We had to switch to a 9-seater manual Opel.

Reviewed: Oct 24, 2019

The car rental company's counter was easy to find, the staff were friendly and provided detailed information, but there were a lot of people so we had to wait quite a while. After completing the paperwork and payment, we went to the parking lot to find a staff member in a green uniform who pointed out any existing damage on the vehicle before we signed off. You need to return the car with a full tank of gas, otherwise there will be additional charges. However, we were very dissatisfied with this car; the engine noise was unbelievably loud. Driving at around 20 mph, it sounded like driving over 100 in my own car, even with all the windows closed. Serbian drivers are very fast, so we naturally tended to accelerate, and at over 100 mph, the noise was unbearable. This was an extremely bad experience.

Reviewed: Oct 10, 2019

The location is very convenient, and the pickup process is quick.

Reviewed: Sep 26, 2019

Overall satisfied, but the damage assessment is too high. A very slight scratch costs 280 euros, plus service fees and other charges. Luckily, I bought the super insurance. But I haven't started the claims process yet, so I don't know if I can claim the full amount.

Reviewed: Jun 16, 2024

The staff at the car rental company were very friendly. It was also rated the most popular car rental company last year.

Reviewed: Jun 15, 2024

The overall service was excellent!

Reviewed: Mar 8, 2024

The return inspection was so meticulous that it seemed they were deliberately looking for flaws. No other car rental company in other countries does this. There were two tiny marks that could be polished off with wax; they might have been there when I picked up the car. A normal person wouldn't see them without a magnifying glass. Luckily, I had insurance. Overall, I don't recommend this company.

Reviewed: Feb 23, 2024

They charged an extra 30 euros for car washing even after it had been washed. Avoid this.

Reviewed: Feb 24, 2024

Car had to many scratches which made pick up slower than expected and create unnecessary feeling that you might be charged for things you didn't do. Otherwise car was in excellent driving condition and was clean.

Reviewed: Jul 15, 2022

Pretty good!

Reviewed: Aug 14, 2020

Very dissatisfied with the arbitrary vehicle switch. I paid for a mid-size car but ended up with a compact one at the store.

Reviewed: Jun 8, 2020

Pick up the car yourself from the parking lot and inspect it yourself. Just take a video. The return inspection took 2 minutes without any fuss.

Reviewed: Jun 5, 2020

Acceptable

Reviewed: Dec 4, 2019

There was no car at the scheduled time, causing extra expense.

Reviewed: Oct 23, 2019

The car had over 70,000 kilometers but still looked quite new inside and out. The staff service was acceptable.

Reviewed: Aug 8, 2019

The quote was in euros, but the actual charge was in local currency (dinars), making a profit on the exchange rate. While the airport exchange rate was 1:115 (euro to dinar), the car rental company charged 1:121, costing me an extra 30 euros, which is about 200 RMB. Additionally, the 35 euro border crossing fee and 5 euro per day per additional driver fee were quoted without tax, so an extra 20% tax was added. Ultimately, I paid 1000 RMB more than the quote.

Reviewed: Apr 28, 2019

Quick pickup and return

Reviewed: Feb 2, 2020

It's okay.

Reviewed: Oct 25, 2019

The service attitude was good, but I waited almost an hour to pick up the car (apparently waiting for the previous person to return it, and they even washed it again before giving it to me).

Reviewed: Oct 5, 2019

Booked a Smart, but got an Opel Corsa instead. The spare tire was broken, the dashboard showed a tire pressure warning, and the fuel tank had very little fuel.

Reviewed: Sep 8, 2019

They claimed that we damaged the windshield and charged us 200 euros without a receipt.

Reviewed: Aug 22, 2019

Unclear pricing. We picked up and returned the car on Sunday, which required additional fees of 15 and 20 euros respectively for overtime. The car was very old and asking for a replacement would incur a high cost. Initially, we agreed on an additional price, but another person changed it later. This car rental experience was really unpleasant and exhausting.

Reviewed: May 16, 2019

The deposit hasn't been refunded yet.

Reviewed: Feb 20, 2019

There was no waste and no dirty car they said me your car is dirty. And they took 36 € they are lier.

Reviewed: Oct 1, 2019

Deposit amount disproportional with car class

Reviewed: Aug 17, 2019

sent us pictures of scratched car without any identification number and never replied on the request. Finally charged us for about EUR 150 for scratched front bumper ! interesting how should I had checked it before, on the kneels ?! unfair behavior to the customers, strongly DO NOT recommend.

Reviewed: Jul 14, 2019

We arrived on Saturday and the queue was extremely long to pick up the car, with only one person working at the pickup desk and another at the car park. The people in front of me in the queue had damaged their car and I ended up waiting almost 2h to get my car. But once I collected it, everything went fine. The drop off was on a Tuesday and it was very quick, as there was no queue, no one had any issues and two staff worked both at the desk and outside. I will use them again.

Reviewed: Jul 13, 2019

Border crossing to expensive and charged me for washing the car on return

Reviewed: Jul 4, 2019

A small rental company, which means almost no queues.

Reviewed: Aug 2, 2019

Fair price, added an extra driver for 5 euros per day for 5 days

Reviewed: Jul 16, 2019

The tire had a bulge and they refused to replace it, saying it wasn't a problem. What if I get a blowout on the highway? Safety is no small matter. I suggest avoiding this rental company.

Reviewed: Feb 18, 2019

I booked an automatic car, but upon arrival, they informed me there were only manual cars available. Belgrade's road conditions are not good, and I have no experience driving manual cars, which ruined my whole self-driving trip.

Reviewed: Dec 31, 2018

The staff were very friendly and efficient. The process of picking up and returning the car went smoothly.

Reviewed: Jun 21, 2018

The staff at Enterprise were quite friendly, but since my credit card limit was insufficient, I was forced to buy additional expensive insurance.

Reviewed: Mar 14, 2018

Due to unfamiliarity with the route, there was a navigation error, causing us to go to the wrong car rental company and miss the pick-up time. However, the staff at Autonom waited for us and warmly assisted us with the procedures, test drive, and important reminders. We were very satisfied!

Reviewed: Nov 1, 2018

Like: Car confirmed quickly, did what I had to.
Dislike: The price was a bit too high for the type of vehicle and very few automatic cars available.

Reviewed: Jul 18, 2018

Like: Friendly staff
Dislike: Pick up time

Reviewed: May 18, 2018