The language barrier was a little difficult, but we got there in the end. The agent at the collection desk was going to charge us for the full amount even though we had paid 50% at the time of booking, so please double check before you hand over the credit card. He was fine once we explained but had to show our receipt which luckily we had printed out.
Generally everything was fine - the rep tried to charge an additional 17000xpf - it took a lot of discussion to get her to accept that we had paid in full in advance.
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