9 Car Rental Brands in Saipan, Northern Mariana Islands

The rental company often lacks staff. Initially, they gave us a faulty car, but after some negotiation, it was replaced.

Reviewed: May 21, 2024

The service from Alamo was excellent. The staff at the front desk were very friendly and patient. They explained everything multiple times until I understood, as I had difficulty understanding initially.

Reviewed: Jan 30, 2020

The staff were very friendly and answered all questions.

Reviewed: Jun 14, 2019

The car was too old, and there were extra charges. I'm still in contact to resolve it, but it has been several days without a result.

Reviewed: May 10, 2019

予約していた車両と違うものがあてがわれた。私は日本語と英語両方話しますが、話をしても、現地スタッフには話が通じずというよりか、できることはないのでこれで我慢しろというようなことを言われた。その車両になるのであれば、もっと安い値段で借りられるサイトがあったので、ほとんど詐欺。

Reviewed: Mar 7, 2019

The signs are very clear.

Reviewed: Feb 2, 2024

吹き抜けのホテルのエントランスで受付・手続きしましたが、風が強く、何度か書類が飛ばされそうになりました。また、返却においては、キーをフロントに預けるだけだったので、車両の目視確認等もなく、後で何か請求があるのではないかと不安になりました。完了のメールはありましたが、人手不足のためか手続き等が雑の感がありました。

Reviewed: Jan 3, 2024

The rental place is right in front of Hyatt, making pickup and return extremely convenient. They provided a 2016 model Camaro with only 10,000 kilometers on it. The car was very new and in excellent condition. There was no hard selling, and although I had originally planned to pick up the car at 3:00 PM and return it at 5:00 PM, they did not charge any extra fees when I asked to change the pickup time to 5:00 PM.

Reviewed: Jun 1, 2017

無償アップグレードしてくれたのが嬉しかった。また、係員の対応も気持ちがよく、また使いたいと思った。

Reviewed: Feb 28, 2020

24-hour service, enthusiastic staff

Reviewed: Feb 23, 2020

空港の前ですぐにわかりました。 深夜にも関わらず、スムーズに明るく案内をして頂けました。 車もきれいででした。楽しい旅行ができました。

Reviewed: Feb 19, 2020

スタッフの英語の訛りが強く聞きづらい。

Reviewed: Jan 9, 2020

よかったです。

Reviewed: Jan 9, 2020

Staff is okay

Reviewed: Nov 22, 2019

【Pickup】You can call the store, and they will send a car to pick you up. Upon arrival, you fill out a basic information form, provide your passport and driver's license. Once registration is complete, the staff will use a map to explain important details, attractions, and driving routes. They will then hand you the keys and show you the car. Take a video or pictures of the car to document its condition and avoid potential disputes later. Then you're ready to go. 【Drop-off】When you return to the store, the staff will check the car. If everything is fine, they will return your deposit and the process is complete. You can also ask the store to take you back to your hotel.

Reviewed: Oct 15, 2019

Praise

Reviewed: Sep 16, 2019

Booked a 2014 Mustang online with full payment. Upon pickup, was told only one left, and found a hole in the roof where you could stick your hand through. Had no choice but to pay extra on the spot to get a 2017 Mustang. When I got back to the hotel, I found the sound system, rearview camera, and door locks didn't work, and I couldn’t lock the car. Had to drive back to the rental shop. The female Chinese employee told me not to worry about the door locks! They gave me a third car (she even tried to charge me extra, which I firmly refused!). By then it was dark. When I checked the car with my phone flashlight, I saw the entire left side was scratched and the front bumper was half falling off with visible gaps. Finally got a fourth car that had no issues. Originally supposed to pick up at 6 PM, but after spending an extra $20, finally got the car at 8 PM to go for dinner.

Reviewed: May 1, 2019

The pickup location was supposed to be near the Kanoa Resort, but the store there was closed without any prior notice. I searched for half an hour and couldn’t reach anyone by phone. After asking around, I found out there was another store about 7-8 kilometers away. When I called that store, they informed me I had to go there to pick up the car. It took two hours, and I finally got the car around 9 PM, completely ruining my evening plans and dinner.

Reviewed: Jan 3, 2019

Very good, the rental process was quick

Reviewed: Aug 23, 2018

The working hours are too strict. We waited 1.5 hours to return the car, which does not match the hours listed on the website.

Reviewed: Aug 22, 2018

I always use Avis for business trips. The car pick-up is very quick, just two minutes. The staff mentioned any issues with the vehicle, explained the full-tank fuel policy, and went over the rental details briefly, then we were good to go. The car pick-up was really fast—highly recommended!

Reviewed: Oct 26, 2017

Like: Staff told me a much more convenient location to drop off the vehicle so I wouldn't have to return to the airport afterwards.
Dislike: Vehicle didn't match the picture- was not a crew cab.

Reviewed: Apr 27, 2018

The staff were very enthusiastic and friendly. A particularly commendable aspect was that it started raining just when we were about to pick up the car, and the staff asked us to wait at the store entrance while they personally went to the open-air parking lot across the street to bring the car to us. The service was really considerate.

Reviewed: Nov 14, 2017

Good

Reviewed: Oct 3, 2017

The shop is located in a square building outside Saipan Airport, with a few other rental companies inside.

Reviewed: Apr 27, 2017