10 Car Rental Brands in San Juan, Puerto Rico

The rentals for Routes are provided by Allied. After arriving at the San Juan airport you need to call them to send the shuttle for you, it was very quick process. At the rental location it was very busy, many people waiting for cars, it was moving slow. We were informed that our rental was not returned yet by previous renters (we needed 7 seater) and they don't have another car for us so we need to wait for it to be returned. After inquiring again we were told that maybe renters will decide to keep the car longer (?). and we might not get the car at all !!!! After more complaining they suddenly realized they have a car for us on the lot so eventually we got it. All the process took almost 3 hours . During the return it was even more crowded, they tell you just to leave the car and go, (by the way on their front door specifically says NOT to leave without receipt and closing your contract) They just didn't have enough people working there, they were overwhelmed by the situation. WE were renting right after Christmas so very busy season but still they should be prepared and organized better.

Reviewed: Jan 16, 2024

The car I had reserved was not available and they charged me several hundred dollars in extra "taxes and fees" that had not been quoted. This is unacceptable and should not happen.

Reviewed: Jan 3, 2024

They made me purchase their basic coverage to protect the car which I know is a scam because I used to work at Enterprise rent a car. protection for car only is the damage waiver. I'm going to contact them for a refund for the other coverages that I did not want.

Reviewed: Aug 15, 2023

El auto un poco deteriorado pero funcionó bien. No puedo aceptar que el recipiente de agua de los wipers estaba vacío. Eso indica que no chequean bien los vehículos antes de entregarlos.

Reviewed: Mar 21, 2023

Excellent counter staff

Reviewed: Oct 31, 2022

El automóvil, la atención al cliente por el personal de Dolar, definitivamente superaron mis expectativas.

Reviewed: Apr 27, 2022

Car could be more clean.

Reviewed: Feb 2, 2023

Excellent.

Reviewed: Sep 16, 2022

I always use Charlie car rental/Ace. I just wish that as a regular customer there would be better deals or specials. I've rented from Charlie/Ace at least 5 times this past year. It'll be nice to have some type of bonus.

Reviewed: Jan 1, 2020

Customers Service was very well.

Reviewed: Sep 7, 2019

Easy to get to great price very good service

Reviewed: Aug 14, 2019

Exelente servicio de principio a fin

Reviewed: Jan 9, 2023

Excellent speedy friendly, professional service. The first jeep that we rented for the two weeks on one day, it would not start. We got a jump from a neighbor and drove straight to Alamo and they replaced it. No questions asked.

Reviewed: Jan 9, 2023

It was awesome

Reviewed: Dec 21, 2022

Muy bueno el coche era lo que esperaba

Reviewed: Jul 19, 2022

Carro sensacional

Reviewed: Jun 15, 2022

Popular Auto was awesome great customer service I had to upgrade to a larger vehicle and there was no problem at all They were very quick to accommodate my needs Very polite and professional

Reviewed: Aug 4, 2020

Was not told where to go to pickup the car. No info about a shuttle so we had to take a taxi. Long wait to to do paperwork to get the car

Reviewed: Mar 3, 2020

they are awful about giving their address.

Reviewed: Feb 11, 2019

Good experience, recent and clean vehicle. However, we had a flat tire and the crank to change the wheel was missing. In addition, We had to take out additional insurance at the request of the rental company when the vehicle was delivered

Reviewed: Mar 12, 2020

Me encantó el servicio

Reviewed: Nov 15, 2019

The counter staff were excellent,very helpful and went out of their way to ensure I had a car for my trip.

Reviewed: Oct 26, 2019

Staff very helpful, polite and friendly

Reviewed: Sep 24, 2019

Tout était bien ficelé, par contre Europcar n’est pas présent à l’aeroport de Porto Rico, c’est un petit container sur le parking d’un centre commercial à Carolina

Reviewed: Aug 29, 2019

Great service quick transaction, clean vehicle and no pushy up sale on extras. I

Reviewed: Dec 6, 2019

The price was different than the booking price. Also, they did not accept my GA license because of the temporary one.

Reviewed: Oct 20, 2019

Friendly, convenient and easy to use

Reviewed: Sep 14, 2019

Agency required us to buy insurance and other things that more than doubled the rental car price from $98 to $200 even though we brought insurance documentation. Car had no central locking, no power windows, no trunk cover. First car had a tire pressure warning light on and agency first refused to give us a proper car.

Reviewed: May 13, 2019

Like: The employee told me that I could use my existing car insurance to cover the cost of vehicle insurance, which saved me $25 a day. We wound up with a brand new car, which was an unexpected perk.
Dislike: It took about 20 - 30 minutes to get everything sorted out, but for the price we wound up paying, I really shouldn't complain. I'm pretty happy all around with the experience.

Reviewed: Dec 18, 2017