The store is right across the street from the airport, just a short walk away, and returning the car is directly on the way to the terminal. The car was almost brand new, with just over 8,000 km on the clock. Thankfully it had built-in GPS, because on the last day, right before returning the car, all our phones lost data for no reason—both China Telecom and China Mobile totally failed us—but in the end everything went smoothly. The car had plenty of power for uphill drives too.

Reviewed: Dec 5, 2025

love you

Reviewed: Jul 15, 2021

We booked 7 seat car but Europcar couldn't provide selected car. They offered 2 small car but we choosed 1 sedan car. It was dissappointed.

Reviewed: Aug 21, 2019

Professional staff.

Reviewed: Jun 15, 2019

Very satisfied.

Reviewed: Jun 6, 2025

Satisfied

Reviewed: Apr 23, 2025

The service during the pickup was excellent, with the staff member providing outstanding assistance. Regrettably, my car was involved in an accident caused by another party. I promptly acquired both the police and insurance reports, and the insurance company efficiently handled the situation. The car's front bumper, which is a single piece, sustained damage. Typically, there's a 150 EUR fee for such damage. However, upon returning the car, I noticed an additional scratch on the opposite side of the same bumper. The employee on duty, who was different from the initial one, insisted that I pay for this new damage. Despite my attempts to clarify the situation, he was quite discourteous. Following a discussion with his colleague, he eventually decided to waive the damage fee "just this time". In summary, it seemed like an attempt to unjustly charge me an additional 150 EUR, which I found unacceptable.

Reviewed: Jan 23, 2024

Very satisfied.

Reviewed: Apr 9, 2025

Good bunch of lads and easy transaction thanks

Reviewed: Dec 2, 2024

Very satisfied

Reviewed: Oct 29, 2024

No issue with Alamo

Reviewed: Oct 19, 2024

Good staff

Reviewed: Aug 30, 2019

Good car

Reviewed: Jun 25, 2019

Perfect

Reviewed: Mar 6, 2019

Good

Reviewed: Oct 15, 2024

The car did not exceed my expectations. The Surprise rent a car staff was not helpful at all! They made me pay car insurance twice!!! And in the drop off day they tried to get more money from me accusing me of scratching the car - which was false - and even if it was true it was covered by the insurance!!! Very disappointed! (I had rented from them before - but this time it was a disaster). The rented car it was almost out of gasoline and they didn’t care about it!

Reviewed: Jun 27, 2022

When we arrive to surprice office, even if we did full insurance, they want to sell us again insurance. And we paid extra 75 euro for 5 days. And they said, if we dont pay they will not rent car to us. It was terrible experience with surprice services.

Reviewed: Sep 5, 2019

Company had to come and give me another car as the car broke down. They still have me an old car again. Company charged me for a police fine which I had not got. I got the car at 19:00 and the fine did not have time on it as to when it was given. The fine must of been given on the earlier on the day but there was no time on the fine so they said I got it. More to the fine, the fine was given to a destination which I did not travel to on my trip. I asked the company to look at the car gps to see where it had been but they didn’t and they just charged my credit card. I am still waiting for the dispute. I will never never rent from this company again. Unhelpful, unfriendly, thief’s, taking money out of customers for there fault.

Reviewed: Feb 15, 2019

Reviewed: Oct 10, 2024

Reviewed: Jul 20, 2024

Reviewed: May 11, 2024

Fantastic!! Definitely choose them. The guy is handsome and speaks excellent English!! When returning the car, they will take you to the airport, so no need to worry or rush!!

Reviewed: Apr 9, 2023

The staff at Ecovia were friendly, they gave us tips on the driving experience and provided us a number to contact if we had any issues. We were able to get in contact with him via Whatsapp and call and he was more than happy to help us.

Reviewed: Sep 18, 2024

Very satisfied, efficient and straightforward. No aggressive upselling of insurance when renting the car. Returning the car took just one minute to complete.

Reviewed: Jun 17, 2024

The staff was good, they were helpful, polite and kind. I would definitely rent with them again.

Reviewed: Jun 12, 2023

Na

Reviewed: Sep 6, 2019

I was told i would be getting an Audi A6 or something similar but i got a Ford Mondeo instead. When i enquired as to why. I was told its all you had.

Reviewed: Apr 20, 2022

Price agreed 6 months in advance was increased from 375dollar to over 800 dollar, Terrible customer service,they said that was within T@C but couldn’t point where that is on T@C What’s the point of booking a car in advance if they have the right to increase the price. Strangling at 2 am in the morning with kids and luggage and no where to go.

Reviewed: Aug 13, 2019

Budget was a fair company and help me to resolve any questions.

Reviewed: Aug 25, 2020

We got upgraded so...

Reviewed: Sep 26, 2019

Please have the car the costumer like me ordering not what you have at the moment because I supposed to get small car who used little gas and I got SUV who used to much gas and I spend lot money

Reviewed: Apr 30, 2019