17 Car Rental Brands in Tirana, Albania

The service during the pickup was excellent, with the staff member providing outstanding assistance. Regrettably, my car was involved in an accident caused by another party. I promptly acquired both the police and insurance reports, and the insurance company efficiently handled the situation. The car's front bumper, which is a single piece, sustained damage. Typically, there's a 150 EUR fee for such damage. However, upon returning the car, I noticed an additional scratch on the opposite side of the same bumper. The employee on duty, who was different from the initial one, insisted that I pay for this new damage. Despite my attempts to clarify the situation, he was quite discourteous. Following a discussion with his colleague, he eventually decided to waive the damage fee "just this time". In summary, it seemed like an attempt to unjustly charge me an additional 150 EUR, which I found unacceptable.

Reviewed: Jan 23, 2024

The staff was good, they were helpful, polite and kind. I would definitely rent with them again.

Reviewed: Jun 12, 2023

Na

Reviewed: Sep 6, 2019

The car did not exceed my expectations. The Surprise rent a car staff was not helpful at all! They made me pay car insurance twice!!! And in the drop off day they tried to get more money from me accusing me of scratching the car - which was false - and even if it was true it was covered by the insurance!!! Very disappointed! (I had rented from them before - but this time it was a disaster). The rented car it was almost out of gasoline and they didn’t care about it!

Reviewed: Jun 27, 2022

When we arrive to surprice office, even if we did full insurance, they want to sell us again insurance. And we paid extra 75 euro for 5 days. And they said, if we dont pay they will not rent car to us. It was terrible experience with surprice services.

Reviewed: Sep 5, 2019

Company had to come and give me another car as the car broke down. They still have me an old car again. Company charged me for a police fine which I had not got. I got the car at 19:00 and the fine did not have time on it as to when it was given. The fine must of been given on the earlier on the day but there was no time on the fine so they said I got it. More to the fine, the fine was given to a destination which I did not travel to on my trip. I asked the company to look at the car gps to see where it had been but they didn’t and they just charged my credit card. I am still waiting for the dispute. I will never never rent from this company again. Unhelpful, unfriendly, thief’s, taking money out of customers for there fault.

Reviewed: Feb 15, 2019

El coche tenía la ruedas lisas, estaba extremadamente sucio y con una clara falta de mantenimiento.

Reviewed: May 16, 2022

I was told i would be getting an Audi A6 or something similar but i got a Ford Mondeo instead. When i enquired as to why. I was told its all you had.

Reviewed: Apr 20, 2022

Price agreed 6 months in advance was increased from 375dollar to over 800 dollar, Terrible customer service,they said that was within T@C but couldn’t point where that is on T@C What’s the point of booking a car in advance if they have the right to increase the price. Strangling at 2 am in the morning with kids and luggage and no where to go.

Reviewed: Aug 13, 2019

love you

Reviewed: Jul 15, 2021

We booked 7 seat car but Europcar couldn't provide selected car. They offered 2 small car but we choosed 1 sedan car. It was dissappointed.

Reviewed: Aug 21, 2019

Professional staff.

Reviewed: Jun 15, 2019

Budget was a fair company and help me to resolve any questions.

Reviewed: Aug 25, 2020

We got upgraded so...

Reviewed: Sep 26, 2019

Please have the car the costumer like me ordering not what you have at the moment because I supposed to get small car who used little gas and I got SUV who used to much gas and I spend lot money

Reviewed: Apr 30, 2019

Good staff

Reviewed: Aug 30, 2019

Good car

Reviewed: Jun 25, 2019

Perfect

Reviewed: Mar 6, 2019