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Last updated on: Apr 27, 2024
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Rent a car31Rental Locations
21Airport Locations
A.EYHARCHET
Zagreb
Very good
Zagreb
Very good
Zagreb
Good
The car was quite old and worn out, usually you get better quality from AVIS. Noises coming from the gearbox, brakes but in the end it did its job. I had to point out damages before departure as they were not marked. Staff was nice.
Read More >Reviewed: Jun 28, 2023
P.Mariano
Zagreb
Excellent
M.T.Ferrante
Zagreb
Excellent
Everything was great with the car and the service. We had no issues. Smooth transaction.
Read More >Reviewed: Jun 12, 2023
I.Petropolous
Zagreb
Good
The car was too expensive overall, second driver was very expensive per day. The space in the car and boot was very small. The luggage description/car storage was misleading. Fuel consumption was economical.
Read More >Reviewed: Aug 31, 2019
B.SAW
Zagreb
Poor
Hard to locate the counter and staffs and they are always not at the counter. Car is given different range despite booked the medium range and the car space is small. The GPS is not functioning well and they shouldn’t give up customer. Now I have to pay for it and it is not very useable. They should have advise that we can use our iPhone and map over the car screen. The sign for Keddy is so small that we almost couldn’t find the counter in the airport. Instead we see Eurocar sign at the counter.
Read More >Reviewed: Jul 28, 2019
R.Clarke
Zagreb
Excellent
The car that we received was new and gave excellent service without any issues at all. The ordering of the car was straight forward and welcome advice given throughout the ordering process to include all aspects of the car hire and requirements necessary for the country that we were driving through. At the collection point the staff were very helpful and gave information willingly to include help with our directions. Returning the car agin, was straight forward and quick. The car was checked and a clearance document signed in a matter of minutes and we were on our way. Again, the staff were very freindly and even helped us with our cases.
Read More >Reviewed: May 29, 2019
Doris
Zagreb
Very good
The car had brake light warning that kept coming on. I called to inform and the guy quite angrily said it’s a new car. True but brake light warning is alarming. On returning the car I asked for an upgrade due to the HUGE inconvenience. He laughed at the idea. Then he gave me a car with zero gas in it. The guy was rude and dripping with bad attitude. Disgusting. I made him put it in writ hat I return the car empty. Overall a very disturbing experience.
Read More >Reviewed: Jul 26, 2022
Zagreb
Excellent
Except for picking up process at Zagreb airport, their services were fully satisfied like a Japan, including pre-informations before rent. Especially they provided me higher graded car than reserved. I'd like to utilize their service again in the future and strongly recommend.
Read More >Reviewed: Nov 8, 2019
T.Allore
Zagreb
Average
The green motion attendants sold us cross border insurance of 45 euros even though we did NOT cross the Bosnia border. When we tried to rectify the situation with Greem Motion, we were rudely dismissed and not refunded. Very disappointed.
Read More >Reviewed: Sep 28, 2019
I.Planinic
Zagreb
Poor
I didn't get a car that I expected. They gave me some Peugeot 2.7 wrecked and in terrible condition. It was raining and windshield wipers cleaned just 50 % of driver side and 20 % of passenger side it was almost dangerous. On speed 120 km/h the car start to shake to much all 4 tires and the noise coming from trunk door was unbearable, it look like the open door. when I told all of these to the stuff on the returning day the guy answer me : well, it is moving up, that's what count. Car had 142 000 km. I would never recommend this rental car company.
Read More >Reviewed: Aug 17, 2019
R.Oberoi
Zagreb
Average
Charged twice for premium insurance. Will not come again and will recommend others not to take ur service
Read More >Reviewed: Aug 5, 2019
D.Stojnic
Zagreb
Excellent
The car was great, the way I wanted it! It was my second time using the Avantcar, and next time I will, of course!! I recommend to everyone!!!!!
Read More >Reviewed: Oct 8, 2021
Zagreb
Very good
There are hidden fees of crossing the boarder and or taking a ferry.
Read More >Reviewed: Oct 1, 2019
T.S.
Zagreb
Excellent
D.Stojnic
Zagreb
Excellent
Q.GUAN
Zagreb
Excellent
The car satisfied my expectation. The time spent on pick-up was longer than my expectation due to a long line up. But the staff on the counter was very helpful. He helped us for dropping the car in Downtown instead of Airport.
Read More >Reviewed: Aug 27, 2019
D.Didovic
Zagreb
Excellent
Zagreb
Very good
As you don`t indicate the deposit asked by the rental company it is a factor client might choose another provider. They blocked ca. 1200 eur on my card which I think it`s too much especially when I need the card in a few days for another rental..
Read More >Reviewed: Nov 20, 2019
Zagreb
Very good
Car Rental is excellent, Only issue is that took 2 months to return Damage Deposit back to Credit Card account.
Read More >Reviewed: Sep 26, 2019
g.brown
Zagreb
Very good
The only issue was the GPS did not understand where the drop off location was. the staff should perhaps suggest that the customer drop a pin for easy return
Read More >Reviewed: Sep 6, 2019
Zagreb
Average
Pick up is not at the airport. Took us half an hour to find the pick up location by asking other companies about this one. By chance, on company was kind enough to call Rhodium to pick us up. Car was not the same we booked. The car was ok to drive but with some pucks.
Read More >Reviewed: Aug 26, 2019
Zagreb
Excellent
Pickup was way to long. Waited almost an hour if not more to get my car. Needs to be quicker.
Read More >Reviewed: Jul 30, 2019
Zagreb
Good
J.Jupp
Zagreb
Poor
Nothing like the booking and they completely ignored all the extra we prepaid. Terrible service. Miles away from the airport. Tried to overcharge for everything. Still holding lots of money on my credit card. Didn’t make it easy or pleasant for me and my disabled mother. The car was a wreck. Luckily I could negotiate and give them no reason to make things worse.
Read More >Reviewed: Sep 13, 2019
Rk
Zagreb
Average
Had to wait nearly 30+ minutes for pickup to arrive at zagreb airport. The return is worst as the google map does not work and no link of the makeshift cabin in the woods is available so its not a good situation for car return process.
Read More >Reviewed: Sep 4, 2019
T.Zilic
Zagreb
Excellent
Initially Offered me a lower class vehicle ( Peugeot c-élysées) which I refused. Then the Counter staff blamed the Spanish office for allocating that vehicle type. then I Had to demand goldcar find me a suitable vehicle They then offered me a beaten up and worn older model Kia Ceed. I was embarrassed by the condition of the car and had to wait from 10am to 3:45pm before they eventually provided me with a suitable vehicle. Knowing I had been waiting there from 10am the counter staff still made me wait in line on 3 separate lengthy occasions before they would serve me or follow up further on finding me a suitable vehicle the category I booked. On the 3rd visit to the counter I was told they were bringing me a new Ford Focus, however the counter staff member ended up upgrading and giving my car to the customer before me instead. When I asked why did he do that? The person replied ‘because we did have a vehicle in his category available’. But why then didn’t you offer me the same when I initially arrived to pick up my vehicle? He just shrugged his shoulders and apologised. Then out of embarrassment and in the end he offered me a higher category vehicle to get me eventually going. He could’ve done that at the very start and saved everyone a lot of time and headache.
Read More >Reviewed: Jul 15, 2019
Alan
Hawaii - Hawaii Island
Average
GoldCar at Zagreb has moved off airport and very disorganized. Was advertised as being in terminal but now requires shuttle. Short staffed so takes long time to pick up and drop off car. Very aggressive about insurance at pick up.
Read More >Reviewed: Jul 6, 2019
Zagreb
Poor
The car was not at the airport nor was pick up service. Waited over an hour to be picked up after having to call them numerous times. The office is located off site. Car was dirty inside and out, half tank of fuel at pick up, not a drop of windshield wiper fluid, and back up rear lights not working. Do not recommend!!
Read More >Reviewed: Aug 17, 2019
C.Hyojung
Zagreb
Excellent
Like: Friendly staff and grad deal!
Dislike: It took quite long time to finalize the documents to pick up the car
Reviewed: Sep 7, 2017
O.Oakman
Zagreb
Excellent
Great service, although the tank was only 78% full on pick-up. This was noted on the document by the member of staff who checked the car over. He didn’t know what to do, when I asked why, he just shrugged his shoulders and said ‘I don’t know’? He said the tank was full but the dial must be broken. Of course when I filled the car up the dial went to 100%. I felt less aggrieved as the return location allowed us to return the car over two hours after the return time, at no extra cost.
Read More >Reviewed: Aug 12, 2019
B.Tomic
Zagreb
Excellent
J.Jurcevic
Zagreb
Excellent
S.Guedes
Zagreb
Average
I write you now to try to find whom am I suppose to send my complaint regarding my rental at Zagreb Airport branch. The main problem is that for a small scratch at the plastic rear bumper of the old and with foul smell Suzuki Baleno that was given to me at Zadar (*), the officer Bogdan charged me 375 euros!!! Just last May in Portugal my friend paid Hertz 290 euros for a new windshield at his Renault Clio, after a small stone dented it on the highway. Very unfortunate. My case is so much cheaper, I can’t believe AddCar decided to charge me almost 400 euros for a repair that cannot cost more than 50. I understand that my booking thru EasyCar was at a very special rate, but that was AddCar offer and it is not fair to try to get back some money by so high damage charge for a very little dent. Only a scratch, it did not even kneaded the car. For 32 days of rental, I paid 3.151,90 kunas (including cross border taxes). Today, for the dent, I paid 2.812,50 kunas. It is just not fair, sir... (*)The first car I got at Zagreb lasted only 4 days with us due to an elletronic malfunction, and had to be toed away. We lost a day of the vacations by the Zadar airport waiting for another car to arrive, and the one they gave us was this Blue Baleno in a very bad shape. All dented, dirty (although one hour of our waiting was supposed to be for the carwash) and smelling of sweat and cigarettes (the same odor with the first car, but in this case propagou because you staff of smokers uses the car and smoked in it just before renting it to me). Just after a few days the “new” car started to smell a little better, but by that time the clutch pedal was giving constant reason for concern, as it sometimes got stuck back and won’t come out when you are changing gears. Very dangerous, specially during overtakes. This problem was reported today to Bogdan as well, who attributed the indecent amount charged to my car due to a standard damage fee (75) plus the dent itself (300 euros!!!).
Read More >Reviewed: Jul 5, 2019
A.Miloloza
Zagreb
Excellent
Car was a bit smaller the booked but therefore it was a brandnew and I was the first tenant.
Read More >Reviewed: May 4, 2019
EUNSUNG LEE
Zagreb
Very good
I added full coverage insurance. But pickup center staff said no insurance was added. So I paid an extra fee. This is a big problem.
Read More >Reviewed: Jul 1, 2019
Brian B.
Zagreb
Excellent
Like: I was very satisfied with the service I received. The car, an Opel Astra, was more spacious than I expected. We were easily able to fit five people in the car along with the luggage.
Dislike: I was told that we were going to get a station wagon, but instead received a sedan. I had my reservation to return the car at 22:00, but my contract was changed to 21:00. Had I not be able to show my reservation on the phone, it would have been counted as late.
Reviewed: Jul 4, 2018
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