3.7 - "the car was in a bad technical condition and the car broke down at night in a remote place in north cambodia. we had to find help ourselves and spent the entire next day in a garage, fixing the car for europcar so we can come back safely.
the extremely poor maintenance condition did put my family at risk."
Europcar
6.7 - "When I returned the car they said I had taken it with a full tank which I didn’t, it had 1/8 of a tank the same as when I returned. They said I took it clean, but it was dirty when I took it so I didn’t wash it before returning. The car had a low tyre pressure warning when I took it, they said it was a sensor fault and the tyre was ok, but I had to pump it up every day so cost me $8 and a lot of time messing around. You can only sometimes get in the back of the car for your bags as the tailgate mechanism doesn’t work 90% of the time too. Then they said they couldn’t refund my deposit to my credit card as it was a weekend. If I’d known that I wouldn’t have booked. I am still waiting for my deposit to be refunded a week later....."
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Frequently asked questions
Q1.What is an insurance excess?
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle. Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental. Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results. However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available. After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with. If you're planning to cross any borders during your trip, bear in mind: 1. You may have to pay more. There are often extra fees, taxes or additional cover you'll pay at the car hire counter. 2.It may not be allowed. Depending on where you're hiring, you may not be able to take your car to another country. Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ. Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.