Frequently asked questions

• Q1.What is an insurance excess？
  The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
  Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
• Q2. How can I add an addtional driver?
  You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
  Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
• Q3.What if I want to pick up or drop off my rental car out of office hours?
  QEEQ will show you the car offers available at your chosen time on the search results.
  However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
  After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
• Q4. Can I take the hired car to another country or cross border?
  If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
  If you're planning to cross any borders during your trip, bear in mind:
  1. You may have to pay more.
  There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
  2.It may not be allowed.
  Depending on where you're hiring, you may not be able to take your car to another country.
  Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
• Q5. Can I pick up my car at one location and return it at different location?
  Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
  Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.

Any question? Just visit our Help Page.

Explore more destinations in East Timor