Guest reviews

• Europcar

  10 - "All ok"

• Autounion

  5 - "نعم هذه الشركة لا يوجد عندها مكتب سيارات بالمطار يأتي الموظف لاستقبالكم بالمطار والتواصل معك بالجوال وقد تجده وقد لا تجده وايضا الاحظ عليه محاولت أخفاء عيوب السيارة لتحاسب عليها ما لم تنتبه له"

• Autounion

  4 - "The deposit refund is too slow, they said it would take 45 days."

• GREEN MOTION

  10 - "Pretty good"

• Europcar

  2 - "The pick-up and drop-off process was generally alright, but during the return, I was told that the car I rented was involved in violations, leading to its registration being suspended for 6 months and a $400 fine. However, no specific time, place, or reason for the violations were provided, making it feel like extortion. I followed all the rules, got no tickets, and committed no violations. Please investigate thoroughly to avoid wrongful penalties."

• AVIS

  10 - "Very satisfied"

• AVIS

  10 - "A well-established car rental company, very good"

• Autounion

  10 - "Overall very satisfied, great value for money."

• Hertz

  10 - "Great service, the staff explained all the precautions in detail."

• Autounion

  6 - "There was no sign for pickup at the airport. I had to call and wait for half an hour before they showed up!"

• GREEN MOTION

  2 - "This car rental company is a complete scam! When we returned the car, they tried to blame us for old scratches on the left front light (which is one of the most expensive parts to repair). Thankfully, we recorded a video of the car from all angles when we picked it up. The company couldn't pin the damage on us. Since they failed to extort us for damages and saw that we were rushing to catch a ride back to the city, it suddenly started raining as night fell. The company then generously offered to call a car for us. We agreed, and they called a friend's unlicensed cab. The agreed fare was double the price of an Uber. The car rental staff assured us it was for safety. Once in the car, their burly friend demanded higher fare on the expressway, threatening to kick us out if we didn't pay. For our safety, we had no choice but to pay three times the Uber price. Overall, it was a harrowing experience. Personal safety is paramount, and this car rental company recklessly endangered its customers for a bit of profit. I sincerely urge everyone to blacklist this rental company! Next time, we'll go with a reputable company like Sixt. "

• AVIS

  10 - "Excellent service, no hard sell on insurance, drop-off at the departure level."

• Budget

  10 - "Very satisfied"

• AVIS

  2 - "Egypt car rental has many pitfalls"

• AVIS

  2 - "The rental staff in Egypt were trying to rip me off in every way."

• Shouqizuche

  2 - "Hidden fees"

• Autounion

  2 - "The entire experience was very bad. If you need to rent a car in Cairo, be extremely cautious with this company. The fee calculation was confusing, and it was unclear if the issue was with the car rental company or the platform. At pickup, the staff claimed they had not received the rental payment and requested to charge the card again, along with a $2000 deposit. This resulted in us double-paying both the car rental company and the platform. Additionally, the staff aggressively promoted a $500 insurance and stated they were unaware of the insurance we purchased through the platform."

• Europcar

  2 - "Arrived at the site around 7, repeatedly urged them, but it wasn't until around 10 that they took us to inspect the car. The fuel gauge was broken, there were multiple scratches on the exterior, and the interior was messy. They claimed they had upgraded us. For safety reasons, we refused to accept the car. After several rounds of negotiations, they finally agreed to reassign a vehicle. By the time the new car arrived, it was already midnight. Exhausted from a long flight, we had to hastily check the car and drive to the hotel. The next day, we found the interior was extremely dirty, and the body was covered in scratches. This was the worst car rental experience I've ever had. From the staff's attitude to the quality of the vehicle."

• Europcar

  6 - "The staff kept asking for tips, which was very frustrating. Even after giving some, they complained it wasn’t enough and were very demanding. It was quite annoying, so I firmly refused."

• Autounion

  2 - "The deposit is charged directly to your card, and once paid, it's impossible to get it back. They find any excuse to say I damaged their car and refuse to refund the deposit. Do not rent this car, absolutely do not rent it. It's a complete scam. The car was perfectly fine when returned, no issues at all, yet they wouldn't refund the deposit. When I complained, they just took some random photos of supposed damages and issued fake reports, claiming the deposit was used to cover repairs. How is it that the repair cost happens to be exactly $500?"

• Autounion

  2 - "The deposit was not refunded even after 3 months of returning the car. No one handled the negotiations. The car rental company did not respond at all, and the after-sales service of the rental platform also did not address the issue."

• Autounion

  6 - "Average"

• Europcar

  8.7 - "J'ai recu un upgrade "

• Budget

  6 - "I was expecting newer car I had car with unserviceable boot and damage body I picked up the car 2:30 in the morning and couldn't see the body. Thanks god I bought full cover insurance otherwise I would have to pay total repair. Really the car body was just a damage "

• Alamo

  10 - "A small dent costs me 200 dollars however there were many other dents in the same area. I attached a picture to show how many dents in the same area "

• AVIS

  10 - "All ok"

• AVIS

  6 - "I ordered Hyundai Accent get Chevorlete Aveo and it was not good enough also the Hazard lights not working neither the USB!! tried to change it but got older car with more milage."

• AVIS

  6 - "Alignment of the car need to be fixed, car above 90 km/hr having vibration on steering. Glass wiper need to change."

• Europcar

  9.3 - "Excellent third time renting nothing went wrong everything went smooth staff are very helpful!!!"

• AVIS

  10 - "No"

• AVIS

  10 - "N"

• Europcar

  8.7 - "The staff are very friendly and helpful. The car was in good condition, definitely going to book again."

• Europcar

  10 - "It was an amazing experience with europcar especially at luxor. We got our vehicle at midnight. Outstanding services and very friendly approach."

• Budget

  8.3 - "I booked for a Group B Car and got even a much better car as an upgrade. However, the car was a little bit old. Budget staff were very helpful."

• Budget

  7.3 - "They upgraded my my reservation for Volvo S40, after I received the car & while driving I noticed that the wheels have problems, I went to a gas station in order to adjust the wheels, then I called them to inform with the problem he told me that he will call the maintenance manager in order to call me, I didn’t receive any calls from anyone then, in the the next day I noticed the same problem while I was traveling to a resort which is 120 kilometers far from Cairo, I went to a gas station to adjust the wheels as well, when I returned back ( after 2 days) I called them and asked them to replace the car as it has a problem in the wheels, they told me no worries then while I was driving on the ring Road (high way) suddenly I found the wheel smashed on the road, thanks god me and my family survived & the car as well except for the wheel, then after I called them back to inform them by what happened they sent another car to me to replace the old which was much more better than the old, I was surprised by a call from the manager telling me that they will fix the wheels and discount the cost from me!!!!"

• Keddy by Europcar

  9.7 - "very professional and fast services. the only thing I wish to be able to have someone to take the car from my location and not to have to drop it off back to the airport., but any way the drop off process didn't take more than 10 min."

• Europcar

  8.3 - "The whole service from the car provider (Europecar in Luxor -Hurganda specifically-) was amazing and professional. No up sell of insurance was made and my pre-deposit authorization was released in just three days. "

• Europcar

  8 - "The instructions were quite clear, and the pick-up and drop-off process was straightforward and quick. The 'overtime service fee' charged at pick-up was proactively refunded during drop-off, which deserves praise."

• Keddy by Europcar

  9 - "My booking was for Kia Ceratopsian but the available car was Nissan Sentra. I purchased insurance but the reception counter offer me an insurance and they don’t have full information about my booking."

• Budget

  5.7 - "It was 2015 volvo car I am sure it was not properly maintained.I think I will not rent a car from there"

• Keddy by Europcar

  9.3 - "Brand new vehicle!! Vehicle was switched after 4 weeks for its first service and was replaced with another Brand New vehicle of the same model and colour. Amazing!"

• Europcar

  10 - "I previously used Europcar in Turkey. Their service was excellent and it's a trusted big brand. When picking up the car, the staff carefully inspected the exterior and interior with me and made detailed records on the rental agreement."

• Europcar

  8 - "Average"

• Europcar

  8 - "The cars seem to be quite limited, it took nearly 2 hours before I could get one, forcing me to drive at night. But I got a free upgrade, which was good luck and worth mentioning. The quality inspector had a good attitude and was easy to communicate with."

• Europcar

  8 - "Waited a bit, but the service was good."

• Europcar

  8 - "It's okay"

• Europcar

  8.2 - "Like: Car is very good
  Dislike: Nothing "

• Europcar

  10 - "Everything went smoothly when picking up the car."

• AVIS

  10 - "Good service, executed according to the contract without any upselling!"