Guest reviews

• arena.jo

  10 - "The best place i rent from, support and help is very good"

• AVIS

  10 - "Thank you avaise"

• Budget

  10 - "Nice"

• AVIS

  10 - "They are the best"

• OMAISH

  8 - "Please Mr. Abdullah, if you’re gonna be late at least let me know. I’ve contacted you on what’s app and no response. I really thought for like 10 minutes I was being scammed ! Thanks anyways "

• AVIS

  10 - "Perfect"

• Budget

  10 - "Great service, Perfect car."

• Budget

  8 - "There were couple of issues with Budget: 1) bigger but extremely slow car, low quality compared to what I have reserver: I have reserved a Toyota Yaris and I have received a Chinese car (BAIC). Even if it was bigger, it was not a very good experience. The car was extremely extremely slow uphil (and driving throurgh Petra hills I thought at some point the engine will die even if I was pressing the acceleration pedal to its maximum). 2) car didn't have full tank: Due to a previous experience when I got charged 63 euro for not bringing the car with full tank (took one car with 1/8 of the fuel, deluvered it with a bit more according to pictures and got charged) I'm not taking any car which has less then full. Here, at Budget Aqaba La Costa, tgey offered me a car again with 1/8. After more then 30 min of discussion someone from Budget came with me outside of the city to add a full tank of petrol. 3) I got instructed to put the wrong fuel: On the car it was written that I need Unleaded 92(benzin) but on the rental contract they wrote unleaded 95. In Jordan, in all petrol station I've seen, they sell only unleaded 90(~0,75 JOD/liter) and unleaded 95(1 JOD/LITER). Since in my country we don't even use 92 or 90, I didn't know it's not that bad to tank with 90 instead of 95 so I paid always more based on wrong instructions from car company. Of course they didn't refund any difference even if they have confirmed 90 would have been fine as well. 4) there were some big scratches on tge car. It took several minutes to convince them to mark it. 5) one very good aspect: initially we had reservation on easyrentcars.com with pick-up and drop off at 8 am. Due to huge rain, we decided less then 24h in advance to change the pickup and dropoff for 3 pm. Since it was pess then 24 h, we couldn't change online but an agent from online chat of easyrentcars contacted Budget and then he/she offered the direct number from Budget and Budget agreed for later pickup and dropoff, great advantage. "

• Budget

  9.3 - "I tought i rented a Toyota Yaris OR similar but did get a chinese car. We had some trouboe with the car break alarms. but good not read the warning messages because it was written in chinese. overal a car that was not quot strong and a bit noisy."

• Budget

  5.7 - "Terrible wait at check in ( 1h30 min of waiting ) Poor Chinese car , no power of the engine "

• ARENA

  9.3 - "Once you get you land at Queen Alia Airport, call the number provided for ARENA, because it will take them at least 15 minutes to drive to the Arrivals terminal to pick you up. The ARENA staff spoke fluent English and were very friendly. I reserved one of the cheaper size cars and it drove perfectly fine for me. Be aware that ARENA will block significantly more on your credit card than the rental cost, similar to what many hotels do. This is not a big issue for me, other than it is a little annoying to have to wait 2 weeks for the proper amount to be credited back to my card. Overall I had a good experience with ARENA, and I would recommended them to others. "

• AVIS

  6.7 - "Until now they didn’t back my deposit money "

• Budget

  10 - "Budget was absolutely perfect. The pick-up process was smooth and fast, drop-off also worked very well and without any complications. We got a brand new hybrid Toyota and we were very happy with it."

• Budget

  9.3 - "They gave us a full upgrade, the car was nice and spacious but it was full of scratches (it wasn't a problem because the staff took note of the scratches when inspecting the car)."

• Europcar

  8.7 - "They run out of cars and wanted us to wait 4 hrs to get one, all that because they did not want to give any other class of cars l. Had to argue to get a car. It was a much bigger group than ordered but i had no advantages to ir."

• GREEN MOTION

  8.7 - "The representative was at the airport with the car which was fine. He was very helpful and went out of his way to provide us with very useful information about driving in Jordan. "

• Budget

  8.7 - "The car is great beyond my expectation"

• Budget

  5.3 - "They gave me a very bad car and an unknown car brand - BAIC, this car brand wasn’t mentioned anywhere in the contract The car doesn’t seem and doesn’t feel safe, has a terrible performance (acceleration, braking, handling, suspension, weak engine)"

• PAYLESS

  8.7 - "Payless is OK !"

• GREEN MOTION

  6 - "Green Motion is a company I try to avoid at all costs! "

• PAYLESS

  8.3 - "Payless at Amman airport is better than SIXT, that's for sure ;)"

• PAYLESS

  10 - "The car did not have USB connectors"

• AVIS

  9.7 - "Counter staff at drop off very helpful and gave us a complimentary lift back to our hotel"

• Alamo

  5.7 - "They didn’t give the car we booked. The car they gave was really old and dirty. No radio or CD player was available. "

• Europcar

  10 - "Great Staff and very easy process, wanted to thank everyone at eurpocar airport branch and customer care call center for their unparalleled support and assistance. special thanks to mohammed al kurdi and airport branch manager mohammed "

• GREEN MOTION

  6 - "The cars' tyiers were in very bad condition, even the spare one was also broken. I fixed the tyiers twice during the rent time. I was promised to get another car but didn't happen. The car condition other than the tyiers was fine."

• Thrifty

  10 - "Great "

• AVIS

  4.3 - "The Car was very old. Not the same model that i booked. Airbags were damaged, the car can’t speed beyond 90 km/hour. The car doesn’t worth 20% of the rent paid and it was disaster and unsafe to drive it. AVIS also advised in the beginning that there is no booking in their system and i waited 1:30 hours to get the car "

• Thrifty

  5 - "Not impressed with the car and the service. The vehicle was quite old. Thriifty didn't have a desk at the airport and all documents / deposit needed to be done at the parking airport. Bit unusual. Was kinda difficult to return the car as well."

• Budget

  7.3 - "Budget doesn't really have a counter at the airport, we had to do all documents / deposit payment outside at the parking lot, which was very unusual. However it was all good at the end. The car was also OK."

• PAYLESS

  3 - "The car was in a very bad conditions! A lot of sounds while driving, and a very bad smell. I don’t recommend them"

• ARENA

  4.3 - "The staff are not friendly, and misconduct, There is no respect in dealing, I can say that it is a totally bad experience, and I would not recommend it to anyone. The competitive price is not at the expense of good service, In the end I paid over payments that are not right."

• Budget

  9 - "Excellent service "

• Budget

  8 - "I was charged for gas at the return , and i wish if the guy who checked the car told me rather to be surprised at the counter"

• ARENA

  2 - "HORRIBLE HORRIBLE HORRIBLE experience with Arena. The car was in a very bad shape, barely any power steering, power windows not working, hub caps falling off, scratches everywhere. That was only the start since the people working at Arena are compulsive liars and will want to steel from you. Beware are stick with the bigger companies like Budget, Avis etc."

• Alamo

  7 - "El coche estaba con la alarma de mantenimiento. Amortiguadores en mal estado, motor sin fuerza. A pesar de contratar el seguro ampliado con ustedes me hicieron una retención de 350jd"

• Europcar

  5.3 - "Car was too bad "

• AUTO NATION

  9 - "Very friendly staff. Got a free upgrade to a bigger car. Will definitely use them again!"

• Thrifty

  8 - "Like: We hired car from airport. Staff friendly. We took wifi along with car. Hence we didn't face problem while travelling. They gave us Sunny new car. Car is good condition and we didn't face problem. While returning also staff also friendly. Overall it is good.
  Dislike: They didn't give receipt while after handover of the car. They told no need of the receipt . Money which we deposited is reversed. They bank statement receipt. Hope we will not face any problem. Also when we took car petrol was 1 level. We were expecting full level. When we informed them, they filled 3 level and gave. It was ok. "

• Europcar

  8 - "Like: Good Service but the Vehicle had to be changed due to some due to some noise and technical problems. The vehicle was changed to my convenience where I was at that time. The pickup and drop process was also very efficiency.
  Dislike: The vehicle had to be changed "

• AVIS

  10 - "Like: The car was clean and nice driving. Fawzi is a great guy. He is professional and helpful with fast response. I also liked the price I paid for the rent period. Returning the car in the airport helped me a lot.
  Dislike: Can’t complain according to my experience. "

• Budget

  8 - "Like: good service
  Dislike: car cleaness "