Guest reviews

• AVIS

  10 - "great staff"

• U-SAVE

  10 - "The staff were very nice and welcoming, but their phone lines were unreachable. The car broke down in the middle of the grassland, and it was impossible to contact the car rental company or roadside assistance. We were only able to get out of the situation thanks to the help of kind locals."

• Enterprise

  10 - "Very enthusiastic."

• U-SAVE

  6 - "The vehicle condition was not jointly confirmed, and after I signed the electronic contract, they did not provide me with a copy as promised. They said they would send it via email, but they didn’t. Since there was an incident involving the rear bumper during reversing, I needed to file a claim later. However, the store failed to send me the contract copy as agreed, requiring the platform to step in and coordinate. This was very untrustworthy."

• AVIS

  10 - "Great company i used them many times"

• MontenegroCar

  10 - "It was really good"

• ADDCAR RENTAL

  10 - "Very satisfied, picking up and returning the car was especially convenient, and they offer paid in-car Wi-Fi service, which is fantastic. The car's condition was excellent!"

• U-SAVE

  10 - "Satisfied"

• Budget

  6 - "Unexpected charges at the time of the booking it was clearly mentioned that collision waiver is included. When I picked the car I was sold additional car insurance for €175 which was more than the actual rental amount of the car for four days. I was told I wouldn’t be given any vehicle unless I paid for the additional insurance for excess on the car. This was certainly not mentioned in the booking documents and process. I contacted QEEQ but no satisfactory reply was given to me. "

• Europcar

  7 - "I was asked to buy full insurance at price of 350 Euro on top of basic 90 Euro. No negotiation. No other choice."

• Hertz

  10 - "My first car rental, was much smoother than I expected"

• GREEN MOTION

  8 - "The first interaction with the staff at Green Motion was really bad, the wait time was too long. But they try to do the best to help and fix the issues we've got on the renting process. For next time I think I prefer to pay a bit more and rent from someone else. Sorry Green Motion."

• Alamo

  10 - "Everything went smoothly, no insurance upsell or extra fees."

• AVIS

  2 - "Long wait times, rude staff, unwillingness to communicate with customer service, forced purchases, and intimidation of customers."

• Europcar

  10 - "Overall, I am quite satisfied. They provided an alternative BMW model."

• MontenegroCar

  10 - "The staff were incredibly helpful."

• AVIS

  10 - "Rented from AVIS. The car was in good condition, with 40,000 km and 98 octane fuel. It had features like lane correction and automatic locking when the driver leaves."

• Alamo

  4 - "Waited 30 minutes at the counter before staff arrived"

• GREEN MOTION

  6 - "The staff's attitude was not very good, and they were not proactive in handling issues."

• GREEN MOTION

  4 - "The rental company had a very passive attitude. Our team needed a 7-seater MPV and even though we had already paid for full insurance on the platform, we were required to pay an additional 300 euros to get the car. The extra charge was non-refundable and taken as insurance, meaning we ended up buying insurance twice for one car. When the staff saw us hesitating about this payment, they left to have lunch and did not return for 40 minutes. Then they stepped out for another 20 minutes for a smoke after not processing our order, making us queue up again from the back. This entire process delayed us by more than two hours and the service was extremely poor overall."

• GREEN MOTION

  4 - "The rental company's attitude was extremely negative. Our team needed to rent a 7-seater MPV. Despite having already paid for full insurance on the platform, we were asked to pay an additional €300 to pick up the car. The money was not returned when we returned the car, serving as extra insurance. Essentially, we ended up paying for insurance twice on the same vehicle. Additionally, when the rental staff saw that we were hesitant to pay the extra amount, they left to have lunch and returned 40 minutes later. They then left again for a 20-minute smoke break without processing our order, and upon returning, made us queue up from the back. This caused a delay of over two hours, making the overall service extremely poor."

• MontenegroCar

  7 - "He gave us a dif model car Drivers window wouldn’t open Had to get out of the car at every ticket booth Very disappointing "

• GREEN MOTION

  10 - "Good"

• MontenegroCar

  4 - "The service attitude was just normal, but the deposit on the website was 900 euros, and when we got to the store it turned into 1600 euros. The risk fee was also 25 euros a day. Additionally, the rental showed a Toyota Land Cruiser, but I received an old Mitsubishi Pajero with 180,000 kilometers. This rental experience was very unsatisfactory."

• Europcar

  9 - "I needed to pay for 2h of parking at the airport when I've picked up the car or I would not exit, this was strange. Some weird operations with blocking the funds - the blockage was cancelled during the trip and then thay have added one additional transation for 0.01$ upon return - so no cost for me, but just a weird feeling. "

• Shouqizuche

  10 - "Overall service was okay."

• MontenegroCar

  2 - "I initially rented a BMW X1, but they gave me an old diesel Renault instead. I didn't say anything, but it's been almost a month and I still haven't received my deposit back."

• AVIS

  2 - "They try every means to charge extra fees. If you don't buy insurance, they'll add cross-border fees or other charges, otherwise, they won't process your rental. They know that in the end, you don't have the time to argue and have to accept it. If the rental platform can't control the car rental companies, it's better not to use it anymore, it's useless."

• AVIS

  2 - "Fraudulent company, colluding with car rental service to deceive consumers. Consumers purchased full insurance through the platform and have already paid. During car pickup, the rental service, under the pretense of a deposit, unlawfully deducted around 800 RMB from the insurance without asking for the consumer's consent. The platform and the rental service shirk responsibility by putting on a show."

• GREEN MOTION

  7.3 - "Car was very terrible, old and damaged also some parts inside has broken. I have never seen something like that, and even tough i have purchased super insurance package from QEED they did not recognized this insurance and charged my credit card as 1200 € in case of any damage and told me they will refund it if i deliver car back without any damage. I did it, i have bring the car without any problem and they said they refunded this amount to my credit card back but today is the 3 rd day and still the 1200€ has not refunded and when i call them they tell me now may it takes 10/15 days!!!! Unbelievable and they never told me this while checking and even i did not understand why i need to charge this amount while i buyed the super insurance package from the rental platform (QEED)!!! Still i am waiting and i am nervous about it. I guess i will never use it this company again "

• Europcar

  4 - "The staff had a terrible attitude and couldn't communicate well in English, even with translation software. Their attitude was vastly different from the Hertz staff in Florence."

• Europcar

  6 - "Booked an A3 but got a Skoda with multiple scratches. No staff available during return hours, had to call and rush to catch my flight."

• Europcar

  8 - "Easy process although a little confused with the rental guy trying to get us to purchase further insurance ."

• SURPRICE RENT A CAR

  10 - "The staff where super helpful and even help set up my aim "

• Europcar

  2 - "This company is nothing but a gang of thugs. They never informed us that adding an extra driver would cost more at the time we took the car. We were told at the end that adding a driver would cost 60 euros plus other charges. Also, they changed the car to a Hyundai without confirming with us. The Hyundai has a low chassis and a plastic mudguard at the bottom. Montenegro roads are mountainous with gravel and uneven surfaces. When returning the car, they only checked the mudguard, which you can only see by crouching down. They found a scratch and scammed us for 140 euros to replace it. They also told us our insurance was incomplete and made us pay an extra 90 euros. In total, we were scammed out of nearly 400 euros. I've heard some people were scammed out of 1000 euros. Almost every Chinese customer gets extorted."

• Europcar

  9.6 - "The car was clean, new and actually better then promised."

• Alamo

  9 - "Instead of Renault Megane provided Dacia Sandero Stepway (smaller, poorer)"

• SURPRICE RENT A CAR

  6.7 - "The car we got was quite scratched so we had to purchase the extra insurance. Other than this all the rest was ok."

• SURPRICE RENT A CAR

  7.3 - "Great staff. Typical Montenegran car!"

• SURPRICE RENT A CAR

  8.7 - "There were no surprises - all was as expected. We got a brand new Skoda and we enjoyed it."

• Europcar

  10 - "The guy at the counter was super nice and friendly! "

• SURPRICE RENT A CAR

  5.7 - "The staff pushed hard to sell me insurance after I already paid for it online telling me over and over about how they will find every little bit of damage. I did not buy the insurance as I bought it online through easy car. When I got back they bent down below the vehicle to find damage in a spot you can't see when you are standing up as I was during the vehicle inspection. I didn't cause that damage but they wanted to charge me. They said I could give them 150 euros now or get a bill later for much more. They are crooks who rip people off for minor damage that was already there."

• GOLDCAR

  10 - "Service exceeded expectations. Process was also very easy"

• AVIS

  8.7 - "The car was great, but I'm still awaiting my deposit for the premium insurance. "

• AVIS

  9.3 - "Staff at counter could have beem friendlier. Trying to push extra insurance. Staff at actual pick up were good. "

• SURPRICE RENT A CAR

  10 - "Thanks "

• Europcar

  10 - "The staff was very kind, he waited for us to pick up the car even after his shift ended."

• Europcar

  10 - "The only issue I had was on the return when the agent pointed out a scratch in the paint that was the size of a small child's nail, saying this might be an issue of damage... But after talking to the manager, it was resolved. "

• AVIS

  7.7 - "I will never book an Avis car again. The counter staff gave a very intimidating and aggressive sell for additional insurance. There were only 4 in the queue and all had an argument over insurance and all bought it. Almost being told you could not have the car without it. Dreadful behaviour. I have my own excess insurance but was told in was inadequate."

• Interrent

  6.7 - "Overall Interrent were ok. They did stress car had to be returned clean, which is acceptable and we were happy to do this ourselves. However we did feel pressured to opt for car cleaning fee before collecting hire car as agent explained we could be charged up to €60 if they weren’t happy with cleanliness of vehicle on return. When we did collect the vehicle it had only a cursory clean and the interior didn't appear to have been vacuumed and cleaned since last hire."