Guest reviews

• Alamo

  10 - "Można śmiało polecić "

• Alamo

  10 - "Nothing to report "

• Wheego

  10 - "Please make sure to inform cooperating agents that the pick up/drop off Hotel changed."

• Autounion

  8 - "The car had not been properly serviced upon pick up. It was lacking in windshield wiper fluid and other fluids seem to be low as many indicator lights came on towards the end of our trip."

• Wheego

  10 - "very good prices, no hard sell and hassle free return"

• Flex To Go

  10 - "I have been using this company before and I’m very happy with the service as always "

• Panek

  4 - "Just do yourself a favour and never book car rentals with Panek unless you're ready to purchase their hefty insurance package. Their staff acts like they're doing you a favour by renting you the car. Fortunately, I documented the car’s condition with a video upon pickup. This turned out to be crucial, as I was later quoted an absurd £1,600 for the same damages that were already present at the time of pick up. The worst experience whatsoever."

• Europcar

  10 - "They have always been good."

• Alamo

  10 - "Had to wait a long time as there was a bomb threat at the airport earlier so everything was delayed. The staff was nice and answered all my questions. Would have appreciated some recompense for the delay like an upgrade or a discount to be honest."

• Panek

  8 - "The staff tried to charge us 100 PLN for “early pick up” when the amount around £13 was showing on our booking. He recalculated it to 73 PLN after I questioned it "

• KAIZEN RENT

  10 - "Great experience"

• Enterprise

  10 - "Very satisfied"

• GoRentalCars

  8 - "Pretty good"

• AUTOCASH

  10 - "Excellent"

• Enterprise

  10 - "Picked up the car from a store near Warsaw Old Town and returned it at the airport. Due to unclear airport signs, it took a lot of time. The rental experience was very smooth overall, and the staff guided us directly to the car."

• Enterprise

  10 - "Satisfied with the service, quick return process."

• Europcar

  10 - "Quite satisfied"

• Enterprise

  10 - "The staff was very polite and attentive."

• Autounion

  6 - "The vehicle is in poor condition and feels unstable at 120 km/h."

• Enterprise

  8 - "Quite satisfied"

• Autounion

  4 - "When picking up the car, my credit card had an issue, and the staff was very impatient as I tried to resolve it. This was despite the fact that we had waited an hour for the office to open. The car had just enough fuel to reach a gas station, which made it difficult to return with the same amount of fuel, likely a tactic to earn extra money. Additionally, there was no phone holder or backup camera in the car. However, the scenery in Poland is beautiful and the highways are very fast. I was driving at 140 km/h and still overtaken often."

• Enterprise

  10 - "I couldn't find the return location, but luckily, I found a nice guy at the store who helped me a lot. Overall, very satisfied!"

• Europcar

  10 - "Big company, good cars, excellent service, simple and quick procedures"

• Alamo

  10 - "The service was quite good."

• KAIZEN RENT

  7 - "There was smoking smell in the car. As it seems, some people smoked in the car so it was very annoying."

• Europcar

  8 - "We were quite anxious as foreigners because we were warned about the car needing maintenance right after picking it up. Why didn’t they maintain it beforehand?"

• Flex To Go

  6 - "El coche que me pusieron, es el que reserve. Pero le comento que por fuera estaba entero sucio, de polvo negro y manchas de agua. Al tocarlo te de dejaba los dedos negros, tengo foto de todo el estado. Además, tenia muchos roces, cubiertas de rueda rajadasc, que era un peligro, Tuve que realizar fotos, para que no te timen. Porque el responsable de entregarte el coche, no te acompaña en ningún momento. En el interior del coche, los dos asientos delanteros estaban con manchas de fluidos "X". Todo se puede apreciar en las fotos. Y no nos quiso cambiar el coche. Por otra parte mas importante, el alquiler costo 18 euros, pero cuando llegas allí te piden 80 euros mas, para no tener que dejar fianza, y te imponen que debes cogerla, para estar seguro y que Polonia es un lugar peligroso para los coches. Te sientes ESTAFADO completamente. La fianza que me cogieron fueron 740euros, que no te la devuelven hasta pasados 15 -30 días. Una vergüenza. Nunca mas reservaré con FLEX TO GO. Prefiero otras compañías, aunque el alquiler valga mas, pero no te quitan de fianza mas de 100 euros. "

• CAR NET

  10 - "Great service"

• Enterprise

  8 - "Overall, it was okay"

• Keddy by Europcar

  6 - "They didn't provide the Ford I requested."

• CAR NET

  10 - "Very satisfied. When the 5008 lease ended, I was given a Mazda CX50, which was also very spacious and easy to drive. During this period, the CX50 had an engine warning, and they directly replaced it with a BMW 4 Series at a nearby location without any extra costs. Much better than Europecar by far."

• ACE

  9.3 - "Very simple and friendly process no fuss no complications. Thank you for a great little car. "

• Enterprise

  10 - "The overall experience was very good"

• Enterprise

  10 - "Satisfied"

• VanFleet

  10 - "Satisfied"

• ACE

  7.3 - "Did not accepted my credit card and I have to buy additional insurance to be able collect the car."

• Europcar

  10 - "The experience was quite standard and acceptable. We used self-service for car pickup. Thankfully, we took photos from all angles! The rear license plate holder was broken, and it kept rattling while driving, making us worry it might fall off. During car return, the inspector shook the license plate and suspected we caused the damage. We then showed the photos taken during pickup to prove it wasn't our fault!"

• Autounion

  2 - "AutoUnion is a fraudulent company targeting foreign tourists. After the vehicle inspection, they withheld my deposit without a reasonable explanation. The 88 yuan per day rental fee is indeed cheap, but their real target is your deposit."

• Wheego

  2 - "This is a scam. The rental was supposed to be 280, but when I arrived, they asked for 3600. If you don't pay, you don't get the car. Be very careful and avoid renting from cheap companies in Poland. This rental company is truly terrible."

• Alamo

  10 - "Renting a car in Europe is too troublesome, but it's unavoidable for traveling."

• EXPRESS

  10 - "Acceptable"

• RENTIS

  2 - "We arrived at the airport at 1 PM and had arranged to meet the client in the afternoon. We began anxiously waiting for the car. After approximately 2 hours of being told '10 more minutes' each time we called, the car finally arrived and it wasn't the one I had booked. It was too small to fit our luggage! After waiting for 2 hours, we got a car that didn't meet our needs. Zuzuche said they would replace the car, so we started waiting again. Meanwhile, the client was urging us to meet. By then, it was past 3 PM, then 4 PM, and we were exhausted. The men stood in the cold wind waiting, constantly being told it would be another 10 minutes, so we had to keep watching outside in the cold. The women stayed in the airport with the luggage, which was also exhausting. By 5 PM, they offered us a pickup truck instead of the SUV I had ordered, forcing us to put our luggage in the truck bed, which isn't feasible in rainy weather. Our male team members were getting sick from the cold, one female member became physically unwell and had to take emergency heart medication, and we couldn't wait any longer. We had to go to the hospital urgently. This delay cost us a lot in time and resources and ruined our client meeting. The experience was a nightmare! The car rental ruined our schedule and caused health issues, and we didn’t even get a refund. We are planning to report this to the consumer protection agency!"

• Flex

  2 - "When we arrived at the rental company, they forcibly insisted on buying full insurance, which cost more than double our original rental fee, or they wouldn't give us the car."

• Alamo

  10 - "Very quick checking in/out process. The assistant was reliable, knowledgeable and polite. I experienced I was a valuable customer."

• EXPRESS

  10 - "Quick checking in/out process. The reliable, knowledgeable and polite assistant."

• Keddy by Europcar

  10 - ", I recommend it for the future"

• Flex To Go

  8.3 - "Alright company not really any complaints"

• Autounion

  6 - "The car had an engine warning on from the time I collected it. Engine power was resuced. The car was sluggish and not running smoothly. Not fit for purpose. "

• Keddy by Europcar

  10 - ", I recommend it"

• Autounion

  3.7 - "Llegamos al aeropuerto de Cracovia y tuvimos que esperar mas de 2h a que apareciese el trabajador, ya que no había nadie para recibirnos."