Guest reviews

• AVIS

  10 - "Good condition and good service"

• AVIS

  10 - "Very satisfied, the car was new and very clean."

• GREEN MOTION

  10 - "Very kind support. Fully satisfied."

• AVIS

  6 - "The attitude was okay."

• AVIS

  9.7 - "NA"

• Hertz

  9.3 - "Everything was great. "

• Hertz

  10 - "Very satisfied. Issues were resolved quickly"

• Budget

  9.3 - "As a returning customer I was satisfied with the service and the car"

• Budget

  9 - "Very good service at the counter"

• Hertz

  10 - "Very convenient"

• Budget

  10 - "Pick up counter was easy to find. Smooth and fast procedure for both pick up and drop off. Counter staff service was also good. "

• AVIS

  10 - "Satisfied"

• Budget

  8.3 - "Good. No issue"

• Hertz

  10 - "Superb customer service during pick up and drop off!"

• Hertz

  8 - "The online pickup locations are listed as T2 and T3. It would be more convenient if the exact locations could be provided, and a map of the pickup points would be helpful as well."

• Hertz

  10 - "The service was quite good."

• Hertz

  9.7 - "Excellent service, customers First !"

• Thrifty

  9.7 - "Warm reception"

• Thrifty

  8.7 - "Excellent service, staff was attentive "

• Thrifty

  8 - "Recommended rental company. "

• Hertz

  9 - "good n smooth"

• Hertz

  9.7 - "The wait is extremely Long. Indicated pick up at 830pm and i only pick up the car at 10pm. This is completely unacceptable and it is clear that hertz is under staffs"

• Thrifty

  7 - "The preferred vehicle is always not available. If i book for Peugeot 508, it is never available for pick-up. The supplier itself is not interested to provide this vehicle to me. "

• Budget

  8.7 - "Staff was not present timely."

• Thrifty

  9.7 - "Yes. The free upgrade of car given me extra happiness, enjoyed the experience "

• Thrifty

  10 - "Constant free upgrade, where available, so long you maintain loyalty. Pick-up & drop-off time management is slightly flexible as part of their service attitude. "

• AVIS

  4 - "The order indicated pickup at Terminal 3, but the actual pickup was at Terminal 2."

• Thrifty

  6.3 - "ordered BMW5 but X3 it was ok"

• Thrifty

  10 - "As per above "

• Hertz

  10 - "Very good service"

• Budget

  10 - "Budget Singapore counter staff is very flexible and friendly. Well recommend "

• Thrifty

  2 - "The company didn't remind me to renew online, resulting in a scratch that wasn't covered by insurance. I had to pay a lot for repairs."

• Europcar

  2 - "The platform initially showed a Toyota Sienna, but when we arrived, the rental company gave us a FREED, which is only slightly larger than a Honda Fit. When we asked the rental company, they said the Sienna was much more expensive. If that's the case, why list the Sienna in the first place? These aren't even the same class of vehicle. To avoid ruining our mood, we just accepted it."

• Thrifty

  9 - "The Fiesta was a great car to drive! Zippy, handled nicely and very economical."

• Thrifty

  10 - "Nope! The car was delivered to me in double quick time!"

• Europcar

  8.7 - "There are some mistake on dropoff. On 20may2019 i booked for drop off 1300. When i arrive at drop off location at 1300pm. Nobody come! I call to europcar Nobody answer my call!. My flight at 1440 pm. I have to give the car key to my SG friend. But he also have one car at airport too. He drive Europcar to his home and take taxi to airport to pickup his own car. Europcar come to get te car at 1600pm. It is a non professional on Europcar. "

• Hertz

  10 - "Excellent service"

• AVIS

  9.7 - "We got an upgrade of vehicle which included a GPS, which was convenient. The drop-off process was a bit slow as they seemed to have a number of people dropping cars off at once. They convinced us to buy a NETS flashpay card that we could have bought at half the price from a 7-Eleven, but it was convenient to have the card. We didn't re-fuel the car but had driven the car very little so were only charged a $1/litre petrol surcharge, which was very reasonable."

• Hertz

  10 - "No queues, arrived at noon, staff were on lunch break."

• Thrifty

  10 - "Good"

• AVIS

  4 - "Waited 1 hour to pick up the car."

• AVIS

  2 - "The AVIS staff at both T3 and T1 terminals were very unfriendly and dismissive. They never left their desks to assist with car pickup or drop-off, conduct vehicle inspections, or provide any helpful advice. Especially during the return, they asked me to locate the AVIS parking spot on my own. I spent a long time searching but couldn't find it because the AVIS parking signs were too small. I had to call AVIS for help. I requested them to stay on the line as I was already at the parking area and needed directions. The staff on the phone only spoke for a minute before hanging up, and when I tried calling back a few times, no one answered. I ended up parking the car in a regular spot and ran three floors up to seek assistance from the information desk staff at the airport. They contacted AVIS and then explained how to find the parking spot, but their instructions were still unclear. I had to return to the parking area and search for the AVIS spot repeatedly before finally finding it."

• AVIS

  4 - "No one was at the counter on time, and the phone couldn't be reached. The actual car provided did not match the order and was not of the same class. They only agreed to change the vehicle after I requested a cancellation."

• AVIS

  6 - "Every time I go to the counter, it's almost impossible to find someone. Very few staff speak Chinese. The return location is extremely hard to find, and I got lost several times."

• AVIS

  4 - "The slogan says: 'Global Services for Chinese,' but there is no Chinese-language support."

• Hertz

  2 - "The vehicle condition is very poor, it's the worst car I've ever driven! The store has no service awareness at all! It's the worst car rental experience I've ever had! The car has a strong body odor, it's disgusting!"