AVIS, Auckland Airport Car Rental

AVIS - Auckland Airport Information, Car Rental Instructions & Policies

Address

Auckland Airport avis domestic

Telephone

+6492568366

Pick-up Instructions

The AVIS - Auckland Airport car rental location is in terminal

You can walk to the counter of AVIS - Auckland Airport car rental.

Domestic: Ground floor of car park, opposite the terminal. International: Exit door 8 and follow signs for rental cars.

Drop-off Instructions

Domestic: Car park entry via Fred Ladd Way. Coordination: -37.0060659,174.7876689. International: Take Tom Pearce Dr towards hotels and follow signs for car rental returns. Coordination: -37.003973, 174.782914.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	04:00 -23:59 00:00 -02:00	04:00 -23:59 00:00 -02:00	04:00 -23:59 00:00 -02:00	04:00 -23:59 00:00 -02:00	04:00 -23:59 00:00 -02:00	04:00 -23:59 00:00 -02:00	04:00 -23:59 00:00 -02:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

A print-out voucher is more accepted in this store.

Age requirements

21 - 80 years old

Young Driver Fee applies at 21 - 25 years old with charge of NZD 25 - 28.75 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1-2 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation.You must present your original driving licence with the original IDP at the counter.

Original Korea Driving Lisense (English version)

The back of the driver's license must have English translation.

Original driving licence + NZTA Translation

The New Zealand Transport Agency (NZTA), a professional organization, certifies driver's license translations specifically intended for self-driving rental vehicles within the New Zealand. Free online NZTA for Japanese driver's license holders: https://www.qeeq.com/nzta-topic

For local renters, you need to bring:

Full driver's license issued in New Zealand

Additional Extras

To be updated

Cross Border

To be updated

Cross Islands

Conditional:

Towards any New Zealand islands, taking rental cars crossing islands is allowed with certain conditions.

The car should be taken on the ferry. Please book the vehicle onto the ferry (best to book this in advance).

Ferry Transportation: Allowed

AVIS allows you to bring the rental vehicle on the ferry. However ferry companies may charge you to bring a vehicle across Cook Strait.

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.4 mi from Auckland Airport

Railway Stations

11.2 mi from Britomart Train Station

Hotels

2.4 mi from Naumi Auckland Airport

4.9 mi from Allenby Park Hotel

10.3 mi from Waldorf St Martins Apartments Hotel

Other Landmarks

9.1 mi from Mount Eden Domain

11.2 mi from Sky Tower

11.4 mi from Auckland Harbour Bridge

FIND ME A CHEAP RENTAL

Leaflet

Map view of AVIS Store Location

coordinates: -37.005913838117 174.7905721441

Location Images

The Rental Desk

The Sign

Guest Reviews

Total points： 7.7 / 10 Good

Vehicle condition: 0.7
Vehicle cleanliness: 0.2
Spaciousness: 0.2
Counter staff: 0.6
Pick-up location: 0.2
Drop-off location: 0.2
Pick-up time: 0-10 mins
Drop-off time: 10-30 mins

D.Furniss
Auckland
8 /10 Very good
Reviewed: Tuesday, April 1, 2025
Like: The friendly and efficient staff member at Aukland airport on collection of the car.
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Clarence Yerkes
Auckland
10 /10 Excellent
Reviewed: Tuesday, April 1, 2025
Very good.
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Andre Isabel
Auckland
10 /10 Excellent
Reviewed: Tuesday, April 1, 2025
Quite reliable
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Steven Leopold
Auckland
10 /10 Excellent
Reviewed: Tuesday, April 1, 2025
I will continue to use AVIS cars.
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Liz Louise
Auckland
10 /10 Excellent
Reviewed: Tuesday, April 1, 2025
Large company, well-regulated
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Samuel Woolley
Auckland
8 /10 Very good
Reviewed: Tuesday, April 1, 2025
The store's service efficiency was high, not harsh, and very realistic. We were very satisfied!
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Penny Senior
Auckland
10 /10 Excellent
Reviewed: Tuesday, April 1, 2025
A reputable big company. Their branches are located within the airport, so no shuttle is needed. Picking up and returning the car is very convenient.
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Valerie Stilwell
Auckland
2 /10 Poor
Reviewed: Tuesday, April 1, 2025
This was the worst car rental experience I've ever had. The receptionist spoke non-native English and tried to lecture me instead of arranging the North Island (Wellington) drop-off time because I didn't have a ferry ticket. She tried to educate me on planning my trip and booking hotels in advance, not understanding that it's a free-style trip. The website provided a drop-off location and time option for the North Island, and I made my selection online. There was no indication that the rental couldn't be processed without a physical ferry ticket. Your website's information was misleading. The service of this 9.3-rated international brand you recommended was worse than other companies I've used. They gave me a car key and made me push the cart with all my luggage to the car park, where there was no service personnel from your company, only others. After taking my credit card, the staff charged it without informing me, and I immediately saw a charge of over 60 NZD from my bank. I didn't enter a PIN or sign anything. This is not efficient service and raises trust issues. The last rental company from Auckland did not have such unprofessional service. This experience has made my vacation complicated. If using your website's process, please fulfill your responsibilities and coordinate properly. Do not create problems for customers, and ensure transparent communication.
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Irene London
Auckland
6 /10 Average
Reviewed: Tuesday, April 1, 2025
The price is reasonable compared to other companies, and the service is okay.
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Gabrielle Tuttle
Auckland
10 /10 Excellent
Reviewed: Tuesday, April 1, 2025
Very good
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Chad Kipling
Auckland
8 /10 Very good
Reviewed: Tuesday, April 1, 2025
The process was convenient, the car was new, but there was an issue picking up the car in Picton
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Ruth Moore
Auckland
10 /10 Excellent
Reviewed: Tuesday, April 1, 2025
The paperwork took nearly an hour, which was a bit long, but the car condition was great. The return process was also very simple and I was very satisfied.
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Charlotte Birrell
Auckland
10 /10 Excellent
Reviewed: Tuesday, April 1, 2025
Quick pick-up, and even quicker drop-off (as the staff was off-duty when I returned the car, and I was instructed to leave the keys in the box on the counter). The only downside was that the car seemed to drift a little. Everything else was great.
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Ferdinand Bart
Auckland
2 /10 Poor
Reviewed: Tuesday, April 1, 2025
Booked an automatic, got a manual instead. Refusal to take the manual led to a forced upgrade, which is expensive.
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Elvis Lee
Auckland
2 /10 Poor
Reviewed: Tuesday, April 1, 2025
For the first 4 days, I got the Hyundai iMax 8-seater van I had booked. The rental company provided a 2017 new car in great condition, and the pickup process was simple. On the fourth day, we needed to exchange the car in Wellington to get the same model in Picton on the South Island. However, AVIS in Picton couldn't provide the same model and gave us a 5-seater Highlander instead. They suggested we try our luck tomorrow morning if we don't pick it up today. Due to our itinerary and hotel reservations, we had no choice but to continue with the smaller vehicle for another 5 days. Key issues: 1. They did not provide a matching model and downgraded us, ignoring our concerns. 2. The service attitude was poor; they demanded payment for scratches on the previous vehicle (which was clearly noted by the front desk to have been caused by the previous renter). 3. They were verbally sarcastic and ignored our request for a similar 8-seater model. They showed disdain for Chinese people and accused us of being unreasonable when we left. Note, six adults and six suitcases crammed into a 5-seater SUV—it was unbearable.
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Pag Christiana
Auckland
10 /10 Excellent
Reviewed: Tuesday, April 1, 2025
Not bad
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Candice Newman
Auckland
6 /10 Average
Reviewed: Tuesday, April 1, 2025
Had an incident but did not provide insurance documents
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Sharon Walker
Auckland
6 /10 Average
Reviewed: Tuesday, April 1, 2025
They said no automatic transmission... was forced to upgrade
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Jessica MacArthur
Auckland
2 /10 Poor
Reviewed: Tuesday, April 1, 2025
We were forced to buy insurance. I told the AVIS staff in advance that we had already purchased insurance on ZuZuChe, but AVIS said we hadn't and wouldn't let us pick up the car without it. Reluctantly, we had to pay. For two cars, each was charged $101.90. When we returned the cars, we tried to explain to the company again, but they refused to refund us, saying we had already signed the contract. We are very dissatisfied!
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Karen Jackson
Auckland
10 /10 Excellent
Reviewed: Tuesday, April 1, 2025
Professional, standard, and worry-free
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Sarah Whyet
Auckland
10 /10 Excellent
Reviewed: Tuesday, April 1, 2025
Easily found upon landing in Auckland, and the staff was patient despite my poor English.
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Todd Southey
Auckland
2 /10 Poor
Reviewed: Tuesday, April 1, 2025
I returned the car on time, but they charged me an extra day with no way to file a complaint.
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Zenobia Oscar
Auckland
6 /10 Average
Reviewed: Tuesday, April 1, 2025
Average, they deliberately tried to sell me insurance during the process.
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Catherine Connor
Auckland
10 /10 Excellent
Reviewed: Tuesday, April 1, 2025
Renting a car was very convenient, and the service was great.
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Elaine Burns
Auckland
10 /10 Excellent
Reviewed: Tuesday, April 1, 2025
Excellent!
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Ula Eisenhower
Auckland
10 /10 Excellent
Reviewed: Tuesday, April 1, 2025
Efficient
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Meredith Flynn
Auckland
6 /10 Average
Reviewed: Tuesday, April 1, 2025
The store's computer had issues on the day of pickup, making us wait for a long time. The Indian manager at the store seemed incompetent, claiming my newly updated driver's license was expired without even checking the translated copy. The situation left me stressed and sweaty due to jet lag. When I wanted to extend the rental, they insisted on inspecting the car in person, making me visit the store for no reason at all as nothing was actually done.
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Edwina Bloor
Auckland
8 /10 Very good
Reviewed: Tuesday, April 1, 2025
The service attitude is good.
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Phyllis Morgan
Auckland
6 /10 Average
Reviewed: Tuesday, April 1, 2025
The customer service of the rental car company could not provide the correct drop-off location as per my request. They just kept repeating the complicated drop-off instructions! The overall service level of the staff needs improvement!
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Wayne Franklin
Auckland
8 /10 Very good
Reviewed: Tuesday, April 1, 2025
Very satisfied
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Robert Field
Auckland
8 /10 Very good
Reviewed: Tuesday, April 1, 2025
The store had a short queue, but the staff was pretty slow and often answered phone calls. Initially, I chose Avis despite being double the price because I wanted a new car and good service. However, the actual cars provided were quite old, one had nearly 40,000 km and the other almost 30,000 km. The Mitsubishi SUV was also outdated. Later in Auckland, I rented from EUROPCAR, and got two very new SUVs with one having 1,500 km and the other 5,000 km. The car features were also excellent.
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Beverly Locke
Auckland
10 /10 Excellent
Reviewed: Tuesday, April 1, 2025
Initially, we were given an MG, but the trunk was too small to fit four suitcases. After discussing with the company, they offered us a new hybrid Toyota RAV4 since there were no X-Trail cars available. It had only 13,000 kilometers on it and was in excellent condition, very fuel-efficient with an overall consumption of about 5.8 liters per 100 kilometers. The return process was very simple, just handed over the keys after parking, and they didn't even inspect the car. However, they sent me a final invoice and I had to pay a little extra, which was the first time I encountered this. Since the amount was small and they didn't charge for the additional driver, I didn't pursue it further.
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Nora Violet
Auckland
10 /10 Excellent
Reviewed: Tuesday, April 1, 2025
Initially, we were given an MG, but its trunk was too small to fit 4 suitcases. After negotiating, since there was no X-Trail available, we received a new Toyota RAV4, which was a hybrid. The car had a mileage of 13,000 km, was in great condition, and was fuel-efficient, consuming about 5.8 liters per 100 km. The return process was very simple; we just handed over the keys, and they didn’t even check the car’s condition. However, they sent me a final invoice and charged a small additional fee, which was the first time this had happened. Since the amount was small and there was no extra charge for an additional driver, I didn’t pursue it further.
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Sabrina Salome
Auckland
10 /10 Excellent
Reviewed: Tuesday, April 1, 2025
Very satisfied
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E.Beeman
Auckland
10 /10 Excellent
Reviewed: Tuesday, April 1, 2025
Fine. Smooth at both ends.
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Dora Den(n)is
Auckland
10 /10 Excellent
Reviewed: Tuesday, April 1, 2025
Quite satisfied
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Anonymous
Auckland
9 /10 Excellent
Reviewed: Tuesday, April 1, 2025
At the collection for the car there was no upselling and no mention of insurance, which could have saved us a lot of money
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Kyle Amelia
Auckland
4 /10 Average
Reviewed: Tuesday, April 1, 2025
As a global car rental chain, their New Zealand branch's service processes, such as vehicle pickup, one-way returns, internal management, and after-sales procedures, are quite disappointing. First, at the Auckland Airport branch, when picking up the car, the staff lazily asked me to confirm the car condition and related terms on a tablet in their office (refusing to provide a printed or emailed copy, citing inconvenience). They did not accompany me to the vehicle parked several hundred meters away for an on-site inspection. After locating my rental car in the parking lot, I discovered discrepancies with the previously confirmed condition, including the absence of essential tools like a car jack for safe driving. I had to walk back, dragging my luggage, to the office for clarification. Second, when returning the vehicle at Christchurch Airport, I returned it before 8:00 AM at the designated Car Return location in the parking lot (the on-site staff collected the keys as proof). However, I later found out that the rental company had charged nearly 400 NZD from my pre-authorization without notifying me. After reporting this to the rental platform, the company claimed it was due to a late return at 11:00 AM, a supposed three-hour delay. Fortunately, I had retained my boarding pass and other evidence showing my flight departed promptly at 10:00 AM. After assistance and coordination from the rental platform, the issue was resolved. Third, during the rental period in Queenstown, one tire was punctured by a nail while driving in a downtown area. I immediately informed the rental company by phone and provided clear photos of the punctured section. However, two months after returning the vehicle, I was unexpectedly told that two tires had been damaged.
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Adair Romeo
Auckland
6 /10 Average
Reviewed: Tuesday, April 1, 2025
The store service was decent, efficient, and the explanations were quite detailed.
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