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+44-2035140670
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+81 3-4578-4029
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+54-2657459025
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Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
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Hertz, Queenstown Airport Car Rental

Hertz 3000+ ratings, 21 reviews

Queenstown, Otago, New Zealand

8.4 / 10 Very good

Hertz - Queenstown Airport Information, Car Rental Instructions & Policies

Address

AIRPORT AVE, FRANKTON,QUEENSTOWN,9371,NZ

Telephone

+6434424106

Pick-up Instructions

The Hertz - Queenstown Airport car rental location is in terminal

You can walk to the counter of Hertz - Queenstown Airport car rental.

The store is on the left side of the airport arrival hall.

Drop-off Instructions

Please return to Rental Car Park at the airport, you will see "Rental Car Return" sign at the entrance. Google map link: https://maps.app.goo.gl/M54PnTBCv2E2ZqdP6

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
07:30 -21:30
07:30 -21:30
07:30 -21:30
07:30 -21:30
07:30 -21:30
07:30 -21:30
07:30 -21:30

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types,incl. Compact,Suv,Economy,Mini and others.

Pack up ^
USD300-500030-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

18 - 99 years old

Young Driver Fee applies at 18 - 20 years old with charge of NZD 20 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + NZTA Translation

The New Zealand Transport Agency (NZTA), a professional organization, certifies driver's license translations specifically intended for self-driving rental vehicles within the New Zealand. Free online NZTA for Japanese driver's license holders: https://www.qeeq.com/nzta-topic

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

For local renters, you need to bring:

Full driver's license issued in New Zealand

Additional Extras

Extras Prices
Extras Prices
GPS rental
GPS rental
Provided by the local stores. Usually, interface and voice are of the local language.
NZD 12.59/day
Winter tires rental
Winter tires rental
Operated safely on surfaces including pavement (wet or dry), mud, ice, or snow.
NZD 15/day
Infant car seat rental
Infant car seat rental
Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)
NZD 13/day
Child car seat rental
Child car seat rental
Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌
NZD 13/day
Child booster seat rental
Child booster seat rental
Recommended for children weighing 40-80 lbs /18-36 kg
NZD 13/day
capped at NZD 59.8

Cross Border

To be updated

Cross Islands

Conditional:

Towards any New Zealand islands, taking rental cars crossing islands is allowed with certain conditions.
Multi-island travel is still possible by making two separate bookings for the whole journey, one for each island. Single bookings that include rentals on both islands is no longer possible. STARTING ON ONE ISLAND, ENDING ON THE OTHER: Make your booking from where you plan to begin and end your journey. Please provide the details of when you plan to cross between the islands in the comments section of your booking including ferry date and time, without this information we are unable to guarantee a vehicle will be available for you. Book your ferry crossing early and check your rental agreement, if your cross-over date has changed call rental company 5 days before your ferry. If we are not advised of changes, we cannot guarantee a vehicle will be available. Vehicles must be returned to the original rental Island and we will charge a relocation fee of up to $1000 NZD + GST if this does not occur. The rental process remains the same if your rental involves travelling on both islands but starting and ending on the same. Please note you will be liable for the ferry cross over costs.

Ferry Transportation: Allowed

Hertz allows you to bring the rental vehicle on the ferry. However ferry companies may charge you to bring a vehicle across Cook Strait.

Excess

Collision Damage Waiver Excess differs by car model:

NZD 4500-7200 for other car models.

NZD 5500 for Toyota Corolla,

NZD 5500 for Opel Crossland X /1.5 Automatic Or Similar,

NZD 5500 for Kia Niro Hybrid,

NZD 5900 for Toyota C-hr,

NZD 6001 for Description Not Available,

NZD 6001 for Renault Trafic,

NZD 5500 for Toyota Yaris,

NZD 5500 for Toyota Camry,

NZD 0 for Audi A3,

NZD 6001 for Toyota Kluger Hybrid,

NZD 6001 for Volvo Xc60,

NZD 7200 for Ford Mustang Gt,

NZD 6001 for Renault Espace,

NZD 0 for Toyota Camry Hybrid,

NZD 0 for Skoda Octavia,

NZD 5500 for Toyota Rav4 Hybrid,

NZD 5500 for Pulse Kardian,

NZD 5500 for Kia Sportage,

NZD 6001 for Renault Master,

NZD 6001 for Mercedes Glc 4x4--4wd,

NZD 6001 for 4wd Lid Canopy-4wd,

NZD 6001 for Mercedes Classe V,

NZD 6001 for Polestar 2,

NZD 0 for Hertz Mystery Vehicle,

Theft Insurance Excess differs by car model:

NZD 6900 for other car models.

NZD 0 for Toyota Corolla,

NZD 0 for Opel Crossland X /1.5 Automatic Or Similar,

NZD 0 for Kia Niro Hybrid,

NZD 0 for Toyota C-hr,

NZD 0 for Description Not Available,

NZD 0 for Renault Trafic,

NZD 0 for Toyota Yaris,

NZD 0 for Toyota Camry,

NZD 0 for Audi A3,

NZD 0 for Toyota Kluger Hybrid,

NZD 0 for Volvo Xc60,

NZD 0 for Ford Mustang Gt,

NZD 0 for Renault Espace,

NZD 0 for Toyota Camry Hybrid,

NZD 0 for Skoda Octavia,

NZD 0 for Toyota Rav4 Hybrid,

NZD 0 for Pulse Kardian,

NZD 0 for Kia Sportage,

NZD 0 for Renault Master,

NZD 0 for Mercedes Glc 4x4--4wd,

NZD 0 for 4wd Lid Canopy-4wd,

NZD 0 for Mercedes Classe V,

NZD 0 for Polestar 2,

NZD 0 for Hertz Mystery Vehicle,

Third Party Liability Insurance Excess differs by car model:

NZD 6900 for other car models.

NZD 5500 for Toyota Corolla,

NZD 5500 for Opel Crossland X /1.5 Automatic Or Similar,

NZD 5500 for Kia Niro Hybrid,

NZD 5900 for Toyota C-hr,

NZD 6001 for Description Not Available,

NZD 6001 for Renault Trafic,

NZD 5500 for Toyota Yaris,

NZD 5500 for Toyota Camry,

NZD 0 for Audi A3,

NZD 6001 for Toyota Kluger Hybrid,

NZD 6001 for Volvo Xc60,

NZD 7200 for Ford Mustang Gt,

NZD 6001 for Renault Espace,

NZD 0 for Toyota Camry Hybrid,

NZD 0 for Skoda Octavia,

NZD 5500 for Toyota Rav4 Hybrid,

NZD 5500 for Pulse Kardian,

NZD 5500 for Kia Sportage,

NZD 6001 for Renault Master,

NZD 6001 for Mercedes Glc 4x4--4wd,

NZD 6001 for 4wd Lid Canopy-4wd,

NZD 6001 for Mercedes Classe V,

NZD 6001 for Polestar 2,

NZD 0 for Hertz Mystery Vehicle,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.1 mi from Queenstown Airport

Hotels

0.7 mi from DoubleTree by Hilton Queenstown

2.6 mi from Oaks Shores

3.1 mi from Oaks Club Resort

Other Landmarks

3.7 mi from Shotover River

FIND ME A CHEAP RENTAL
Map view of Hertz Store Location
coordinates: -45.022037 168.7391

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Location Images

Guest Reviews

Total points: 8.4 / 10 Very good

  • Vehicle condition: 1.3
  • Vehicle cleanliness: 1.5
  • Spaciousness: 1.5
  • Counter staff: 1.2
  • Pick-up location: 1.5
  • Drop-off location: 1.5
  • Pick-up time: 10-30 mins
  • Drop-off time: 0-10 mins
  • N.Chugh

    Queenstown

    4.7 /10 Average

    Reviewed: Monday, January 13, 2025

    Unauthorized claims received from Hertz. Have already written to the easyrent cars and Hertz
    Read More >
  • P.Attanayake Mudiyanselage

    Queenstown

    10 /10 Excellent

    Reviewed: Monday, January 13, 2025

    Car was in good condition and ran excellently. Easy to pickup and drop off. Staff member was friedly. Gave correct instructions to return it after hours.
    Read More >
  • K.Wakerley

    Queenstown

    6 /10 Average

    Reviewed: Monday, January 13, 2025

    Although we had pre paid the collision damage waiver, Hertz advised this was not the case and charged for this again. They also denied that we had paid a deposit despite showing them the Qeeq receipt. When asked to see his screen I pointed out his own system showed a $200 deposit. The Hertz rep advised the Qeeq agreement was noting to do with them. Total agreed to paid via Qeeq $1,034.19 total charged by Hertz $1,219.94 on top of the $244.13 deposit paid. Accordingly total charged $1,464.07 against the agreed $1,034.19 an extra cost of $429.88!
    Read More >
  • K.Sivasubramanian

    Queenstown

    9.7 /10 Excellent

    Reviewed: Monday, January 13, 2025

    Car was neat and clean. It did meet the expecations.
    Read More >
  • Trista Cromwell

    Queenstown

    10 /10 Excellent

    Reviewed: Monday, January 13, 2025

    Overall pretty good, quite user-friendly, but they don't recognize QEEQ.
    Read More >
  • Darnell Nixon

    Queenstown

    8 /10 Very good

    Reviewed: Monday, January 13, 2025

    We had reserved a Prado, but were given a Highlander instead. The downgrade in model was very disappointing.
    Read More >
  • Horace Kennedy

    Queenstown

    8 /10 Very good

    Reviewed: Monday, January 13, 2025

    No need to queue, very good.
    Read More >
  • Gemma Shaw

    Queenstown

    8 /10 Very good

    Reviewed: Monday, January 13, 2025

    No need to queue, plenty of cars, and you can pick up the car even before the scheduled time.
    Read More >
  • Ellis Abbot(t)

    Queenstown

    8 /10 Very good

    Reviewed: Monday, January 13, 2025

    Dealing with Hertz was very easy; just filled out a few forms and got the keys to pick up the car myself. There was no inspection. However, the car given to me wasn't great, it had over 50,000 kilometers on it, which is quite old for a rental car. The engine wasn't very powerful, and the air conditioning barely worked. I rented it for 16 days, mostly driving on mountain roads, and was constantly worried if it would hold up. Thankfully, there were no major problems. I rented cars three times in Australia and New Zealand, and this was the longest rental period, but the car was the oldest. The other two cars had only done a little over 1,000 kilometers and were in much better condition. Hertz is a big company; their cars should be better maintained. Returning the car was even easier; I just found the office, handed over the keys, and that was it. No inspection needed, probably because I had full insurance.
    Read More >
  • Abraham Bronte

    Queenstown

    10 /10 Excellent

    Reviewed: Monday, January 13, 2025

    The management is considerate and fully trustworthy. The car was clean and tidy when picked up. Returning the car was at 5 AM; we just parked at Christchurch Airport (Hertz parking area) and left the keys at the unattended Hertz counter. It felt great to be trusted.
    Read More >
  • Marjorie Nelly

    Queenstown

    10 /10 Excellent

    Reviewed: Monday, January 13, 2025

    Friendly service with detailed explanation of traffic rules.
    Read More >
  • Ellis Abbot(t)

    Queenstown

    10 /10 Excellent

    Reviewed: Monday, January 13, 2025

    Pretty convenient
    Read More >
  • Lester Horatio

    Queenstown

    10 /10 Excellent

    Reviewed: Monday, January 13, 2025

    Professional and Clean
    Read More >
  • Benedict Buck

    Queenstown

    2 /10 Poor

    Reviewed: Monday, January 13, 2025

    Booked a Prado well in advance, but they provided a Highlander instead. Even though it was a downgrade, they didn't refund the cost difference. We agreed I could return the car with an empty tank, but I returned it with half a tank of fuel left. Not only did they not refund me, but they also charged me for the remaining fuel.
    Read More >
  • Broderick Lambert

    Queenstown

    10 /10 Excellent

    Reviewed: Monday, January 13, 2025

    Very good.
    Read More >
  • Evelyn Gallacher

    Queenstown

    10 /10 Excellent

    Reviewed: Monday, January 13, 2025

    The Queenstown airport location is easy to find, no queues, very lucky.
    Read More >
  • David Noah

    Queenstown

    4 /10 Average

    Reviewed: Monday, January 13, 2025

    I booked because it included zero deductible collision and theft insurance, but at the car rental location, they insisted there was no such coverage. Even with the voucher from Zuzuche, the staff couldn't read Chinese and stubbornly insisted there wasn't zero deductible coverage. At the time, Zuzuche couldn't provide immediate help to solve the issue, so I felt scammed (either rent a car without insurance or pay extra for it).
    Read More >
  • Edward Francis

    Queenstown

    10 /10 Excellent

    Reviewed: Monday, January 13, 2025

    Convenient, quick, courteous. The staff specifically reminded us about driving tips.
    Read More >
  • Guy Haywood

    Queenstown

    8 /10 Very good

    Reviewed: Monday, January 13, 2025

    When we returned the car, there happened to be a staff member patrolling the parking lot. They took the keys and said everything was okay, so we left. Important note: there was no joint inspection of the car! Two days later, we received an email notification of car damage and a hefty bill!
    Read More >
  • Eileen Doherty

    Queenstown

    10 /10 Excellent

    Reviewed: Monday, January 13, 2025

    Very good
    Read More >
  • Burgess Bowen

    Queenstown

    10 /10 Excellent

    Reviewed: Monday, January 13, 2025

    Picking up the car was convenient. The staff asked if we wanted to buy a tank of fuel at a price lower than the market rate and return the car empty, which was a good deal. They also reminded us to use the fuel until it was very empty. Additionally, they provided us with maps.
    Read More >
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Pick-up at

10:00

Drop off at

10:00
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From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 8436397012
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