AVIS Car Rental in Miami, FL

I had a charge 24 hours after dropping the car back for ‘TOL’ $168.87. This is apparently a fixed charge toll product which was completely mis represented to me. The car was not ready when I arrived at the desk. I made it clear to the clerk that I would not be using the car in an area of Florida with toll roads except for leaving and returning to the airport. When I queried the toll arrangements she told me it was simply a device in the car which would pay the tolls automatically and would recharge my credit card later with the amounts of the tolls. I rent cars all the time and I stay away from cheaper less reputable operators to avoid the type of practices I encountered on this occasion with Avis/Budget. I did not expect this type of deception and mis-selling from Avis/Budget. My point is when the product was sold to me it was sold under false pretences. Nobody would purchase a product for $168 when they know they will use $8 in tolls. That is not right, and is not what should be happening with a reputable rental company. I visit Florida several times every year for the last 15 years always rent a car and this is the first time it has happened. Normally I get recharged for the tolls I use only. Secondly, the car should be ready at the time it is booked, and thirdly a reputable company should not tell you the car is full at the desk and in the paperwork when it was in actual fact half full when I picked the car up, requiring me to go back to the desk and waste more time during the pick up process. It is the worst rental experience I have ever had in Florida.

Had booked the car for 3 weeks , returned it after 2 weeks as engine was over heating. The process took awhile to sort out very poor service.

Me quieren cobrar un cargo de 149 euros o dolares.

Todo muy bien. Gracias

The rental was smooth and efficient at pick up and drop off, and the staff were helpful. My one issue is an extra charge applied of $152.90 , with a receipt that shows only an apparent fuel shortfall on return of just 0.5 gallons even though the fuel gauge showed over the full point on return. (which I confirmed on return but did not think to photograph).

Leider nicht das Auto erhalten das wir erwartet haben Aber Größe war in Ordnung

The car was fine but both rear tyres were showing very low pressure and there was no water at all in the windscreen washer bottle on pick up. I drove to the nearest garage and filled the windscreen washer bottle and inflated the tyres to the correct pressure

Excelente el personal. Atento y expeditivo. Gracias!

Me cambiaron el auto (Toyota Camrry) por un Mitsubishi Outlander, buen cambio pensando pensando la cantidad de personas y maletas.

El auto supero mis expectativas pero lo mano es yo pongo mi tarjeta para pagar la tarifa en dólares como corresponde pero me cargan a la tarjeta en soles que la moneda nacional pero a un cambio muy desbentajodo Quisiera pagar en dólares como lo hago con otros servicios

Esperamos bastante tiempo para recoger el auto. Sin embargo nuestro turno fue muy expedito. El vehículo en muy buenas condiciones, tal cual el anuncio.

everything went very smooth, nice new and very comfortable car .Very friendly and nice customer service. My first rent from AVIS but Im definitely going to try them again

Waited over 30mins at the pick up and then further to get out of the blocked car park. Staff were helpful when finally got to them lol

Asked for a Ford explorer, received a Ford flex. Even though it was not what we had reserved it was still a very good vehicle.