FMC-Rent Car Rental

Our experience with the FMC was good. Though they were not located at the airport, they came and picked us in 15 min. Staff was very helpful. Vehicle was good and exactly what we need for a big family with lots of luggage.

みんな親切でよかったです。 事務所あての電話が繋がらない事があったので、別の手段が欲しいかも。

Se nos entregó un coche superior a nuestras expectativas, fantástico y automático, prácticamente nuevo. Muy bien. Tan solo que no se nos entregó limpio y no era fácil detectar posibles desperfectos.

It seems that FMC is run by only two guys. After arriving at the airport, we called the number provided, but nobody answered. We contacted QEEQ for assistance, and they suggested trying another number. After getting through, they picked us up at the airport in about 15 minutes and drove us to the FMC location. Their office was in a remote and rundown area, which could be quite scary if picking up the car at night. However, there was no line, and the rental process was completed in a few minutes. An additional 50 euros was charged for international travel.

1. The store is not near the airport, located 4 kilometers away in an industrial area, in a very secluded office. See the pictures I posted. When I arrived and called, no one answered, so I had to take a taxi to the store. No one was at the store, and I had to reach out to customer service to get someone there.
2. The reserved car was not available, and they gave me an old van instead, with no Bluetooth, broken car mount, and it wouldn't start after being parked for a while. I had to turn it off and on again to get it to start. They called it an upgrade, but it was actually a downgrade, ruining my experience!
3. Hidden charges: they said there would be a 50 Euro fee for cross-country travel. The Schengen Agreement allows travel between countries, but this was not mentioned in the terms. It's really unreasonable!
4. I mentioned during rental that I wanted to return the car a day early, and they said it was fine. However, when I arranged my schedule to return, they said they were on holiday that day and I had to return the next morning at 8 AM. It's the first time I've heard of a rental company freely taking a day off with no staff, even when it's not a public holiday. They wouldn't accept the car return during their office hours. It's unbelievable!
5. When picking up the car, they said they would go to the airport, but they left me at a fork in the road. As I was not familiar with the place, and GPS was inaccurate, I had to circle around to find my way out.

In summary, after reading these 5 points, who would dare to continue renting from this company?

The location of pick up was scary! The waiting time for pick up was very long

Very good. The rental company is located in a factory next to the airport. The owner is a race car driver. You need to call ahead when arriving at the airport. No upsells or fees. We drove over 2000 kilometers in 5 days. The vehicle was a Mercedes GLB.

We originally booked a Mercedes-Benz Vito, but we were given a Ford Transit instead with no option to discuss it. After refueling the car, we also had to add AdBlue, which was very inconvenient. Even after filling up the AdBlue, the car kept falsely alerting that it was low. The entire trip was really unpleasant.

The service was a bit slow.

Demanded extra insurance payment. Charged 300 euros to the credit card after returning the car and received an email claiming a scratch. This is a lie! I took a video. After returning home, they charged 300 euros on my credit card saying there was a scratch. It's unfair since I took a video as proof, and they also forced me to buy insurance.