The confirmation email stated unlimited miles, at the desk I was told there is limit on the distance I can drive before they start charging for each extra km.
We reached the car rental office much earlier than expected as the custom clearance was much smooth than expected and our flight reached the airport earlier than expected. When we requested if we can collect the car earlier (it was only 1 hr earlier ) with the offer and promise to return an hour earlier than expected time , we were told that we had to pay 15 Euros more which I declined. When I returned to the counter at the agreed pick up time later ; to my surprise the car was not ready as it had to be sent from another terminal . The waiting time was more than an hour and they did not offer any sincere apologies nor express sense of urgency . This resulted me in spending more than 2 hours in total waiting for the car ! :( .
About QEEQ:8.0/10
Booking via QeeQ was quite smooth ; though I bought comprehensive insurance too via QEEQ I was told by recordgo that it does not cover full insurance if I had cross border journey ; which was what I needed . At the end , to be on the safe side I bought insurance from RecordGo as I wanted piece of mid when I crossed the border into France . Perhaps I need to be more careful with insurance coverage on cross border journey and full support
Fatal en la recogida del coche, más de una hora esperando y al final tuve que ir a buscarlo por mis medios.
También comentar que para la devolución se portaron muy bien y la persona me esperó hasta que lo entregué, un 10 para ella.
El coche similar que me dieron era bastante más pequeño que el contratado
The stuff on counter and also on return fields was very nice, friendly and helpful. Instead of booked Toyota RAV4 Hybrid I got Alfa Romeo Tonale Sprint Hybrid. The car was new, clean and in an excellent technical condition. All passed nice and smooth. In T1 BCN very nice peoples work in Record Go - all is very comfortable and good organized. Thanks!
About QEEQ:10.0/10
Very simple, convenient and, as I have repeatedly seen, reliable service! I will continue to use it in the future. Thank you!
I rented a Tesla, having never driven one before. The Europcar agent Herman was very helpful in explaining the basics to me. I would definitely rent through them again.
The return office was closed and we were sked to drop off the key in a box. This leaves the customer feeling insecure as the vehicle isnt checked for scratches etc.
“No chance to get better car or new car if you choose full cover from recordgo.”
About Record Go:8.0/10
We learnt our lesson from past rental experience so we took Record Go offer with insurance eventhough we already purchased insurance with Qeeq. Car condition is not immaculate as with dents all over the place. Returning car must show fuel up receipt in order not to be charged with fuel fill up services.
None of our card would work during the pick up to pay the deposit( there were 2 different customers there having the same issue), the staff was saying if we buy an extra insurence from them then we will not have to pay the deposit. Also they said my bank card was a prepaid one which totally wasnt, it was visa debit card. Very unpleasant experience during the pickup. Everything worked at the end however. Drop off was really easy and straight forward though.
El auto alquilado fue un Cupra. Excelente espacio en el maletero, caben dos maletas de las grandes y alguna mochila más. El personal muy profesional y con conocimiento de los autos. Repetiremos
About QEEQ:10.0/10
QEEQ es una plataforma que utilizo seguido, muy fácil y práctica. Sobretodo cuando disminuyeron el precio! Volveré a utilizarla. Conviene fijarse si el alquiler es con una empresa cuyo mostrador esté en la misma terminal del aeropuerto o si es remota. Para saber qué esperar y tiempos de recogida y devolución.
Experience with gold car was really good. They help us to understand they don’t have the car what we asked, but still it’s disappointed you’re showing the car, Mercedes and giving a Volkswagen not good.
No tuvimos que pagar nada extra de lo que ya habíamos pagado en la reserva a través de qeeq.com, ni seguros, ni comisiones, estaba todo incluido a un precio excelente.
I was running late to collect the car so I contacted Europcar directly and they said it wasn't a problem due to my pre-paying but when I arrived at the counter there was a problem as the car was no longer available
About QEEQ:8.0/10
Ok
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