Location was very confusing. There are no sign about "Shuttles".
OK Mobility does not know your COMPANY QEEQ. OK Mobility applied a surprise deposit that I have never been notified about this amount(1350 euro). It was to enforce to accept their insurance. I had to pay extra 250 euro as my credit card limit was insufficient at that time.
About QEEQ:8.0/10
Honestly, I liked QEEQ's services and customer service. However, in its email, OK Mobility was too unclear. Therefore, I had to try finding QEEQ instead OK Mobility. Also, QEEQ should have notified me about the amount of OK Mobility deposit. If I had known this, I wouldn't have rented car from that company
처음 계약한 차종과 다른 것은 상관 없었으나 사고차량으로 문짝이 많이 찌그러져 있고 앞뒤 스크래치가 많이 심함. 연락되기까지 시간이 많이걸림. 나중에는 이미 알고 있다고 했고 남은 차종이 없어서 그렇다고 했음. 차 성능은 괜찮았음. 직원들과 연락은 어려웠으나 친절히 설명은 잘해 줌.
I told the staff that I had to go to Switzerland and paid Euro 35 for travelling accross the border. I understood that part and paid.
I was told the car had most likely the required sticker for going across the border, which it did not have and I paid Euro 40 at the border.
When I returned the car I was told I had to pay an addional 52 Euro border fees, which was all in all very disappointing as my currency is South African Rands which is x 20 in other words I had to pay
R 1840 in addion which is a lot for me !
About QEEQ:10.0/10
I told the staff that I had to go to Switzerland and paid Euro 35 for travelling accross the border. I undertood that part and paid.
was told the car had most likely the required sticker for going across the border, which it did not have and I paid Euro 40 at the border.
When I returned the car I was told I had to pay an addional 52 Euro border fees, which was all in all very disappointingas my currency is South African Rands which is x 20 in other words I had to pay
R 1840 in addion which is a lot for me !
“Easy to reserve and pickup. The price was very affordable.”
About OK Mobility:9.0/10
The car was a great fit. We got an MG SUV instead of the NISSAN and I'm glad we did. Everything worked as expected and there was a lot of room for luggage in the back. My biggest complaint is that we wanted to pick up the car 45 minutes early due to an early arrival and the rental agent wanted to charge us 50 Euros. The car was already ready to go, so I'm not sure why we'd be charged extra. He ended up reducing this fee for us and I'm grateful, but I'm not sure why we needed to be charged for such a small shift in pick up time. Additionally, I was told by the agent that I'd need a sticker (vignette) for driving across the border into Luxembourg. I spent time stopping and asking about this only to find our that this is needed only for commercial trucks. OVERALL, the pickup was easy and the entire rental experience went smoothly.
After a small assessment, I was given an electro auto which was horrible and I needed to change after less than 24 hours. With the temperature in Frankfurt the battery does not last and the provided plug in the car for charging was a home one. It would have needed like 30 hrs for charging.
“Was a bit confusing but the overall experience was good.”
About Alamo:8.0/10
It was difficult to understand what Alamo were charging me as the amounts they blocked on my credit card did not correspond to my quote from Qeeq. In the end, what they charged me was correct.
Counter at terminal 1 was not crowded during this time of the year and easy to find
The car was new VW TAIGO Medium SUV as expected.
The staff at the counter was nice paper less.
About QEEQ:10.0/10
Booking was quick and easy through QEEQ, competitive prices
The car was excellent but the front desk tried to upsell the insurance (I declined). The child car seat provided was old and instructions to install were not clear.
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