I was very unimpressed that the sales assistant tried to sell us additional insurance when it was clear we already had paid for additional insurance through QEEQ.COM. Indeed if I hadn’t read it carefully, I would have failed to notice the additional €1000. It was also helpful that QEEQ.COM had highlighted this as a potential issue- still a poor show from hertz in cork when late night covid 19 flight that had lost our luggage made us tired and weary! That said when I rang to change he drop off and had another representative they couldn’t have been more helpful and the office in Wexford were equally helpful
“Great experience except for Dublin Airport drop off”
About Alamo:8.7/10
We had to walk quite a distance at the very end of the parking lot at Cork Airport, with all our bags in tow, to find the vehicle.
When we got to Dublin Airport to drop the car off it was very confusing on where we had to go. We almost boarded the shuttle as if we were going to pick a car up! The communication of the shuttle workers was not very clear.
About QEEQ:8.0/10
Easy and quick with a great deal found for what we were looking for!
Pick up counter man very attentive and helpful.
Drop off unclear went to the drop off point, note on counter saying closed go to the main airport desk.
About QEEQ:10.0/10
Price drop protector good idea. Saved money on this. Thank you
The man working the counter at cork airport was absolutely great helped me out a lot when I had to call as my flight was delayed a credit to your company
The car was awful, dirty on the outside and inside and the man who served me was not pleasant and also when he collected me from the airport used his mobile phone while driving. Also accused me of smoking in the vehicle (which I did not) directly after putting out a cigarette and sitting directly into the car.
“Van was in excellent condition, would use again.”
About Hertz:9.3/10
The agent behind the desk had an attitude problem at check in. I booked a small Caddy van for the week at Christmas as it was good value. I was told all they had was a long wheel base Transporter which was far larger than the caddy. I was told by the agent people only book vans when they need to carry large items... clearly this isn't the case or the VW Caddy wouldn't exist... The LWB Transporter was too big for what I needed, and not exactly an upgrade due to the increased running costs.
The car did not take the luggage and people readily - I sized the vehicle from the description on the website.
There were more marks on the car on collection than on the documentation.
The website said there was a shuttle bus which almost made me rebook with a different company but the counter was actually in the terminal at the Hertz desk. I was very happy with the pick up.
Car was brand new.
4 times the rental was charged to my credit card.... an interest free load taken by Easirent!!! Interest free for 3 months.
A small black "Smuge" id'd on the car cost me €320:00!!!! An outrageous RIP OFF!!! Now I also pay the additional fees also. Would NEVER use this company again.
“Easy straight forward booking, quick easy pick up and drop off. Decent car for what I needed.”
About Budget:8.0/10
Car first offered was not compatible to my Sat nav connection. Had to arrange an older car which had the required connection plug. Staff did all they could to sort this out for me. As a vital piece of equipment, this should be made clearer to people at the time of booking.
We were stopped by the police for a routine stop. They found that the insurance sticker in the car was out of date. They were not best pleased, neither was I.
The booking was all pretty smooth, and very easy to locate and drop off, adding an extra for a driver for an extra day they charged for the whole rental period was a little annoying other than that would recommend!
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