Counter staff very friendly, guy at pick up not as helpful Car had seats facing backwards, which was not on the booking and didn’t suit us with some who get car sick , but he wouldn’t swap cars without wanting to charge us . Car condition was good , but set up not good !
I have never left a review before (good or bad) but my experience with Easirent was so bad I had to. After experiencing an issue with my credit card I was forced to pay for added insurance that I didn't want, with no help or flexibility or suggestions from the counter staff at all, who was visibly delighted to be taking an extra £120 for a service I didn't need or want (despite me offering to pay the full £1600 deposit instead). Later, when trying to contact Easirent to confirm drop off / shuttle arrangements (on a Friday morning) no one answered any of the phone lines, despite multiple attempts throughout the day. On arriving at drop-off, we were told 'the driver hasn't turned up today, so you'll have to get yourself to the airport' - no hint of paying for the taxi, or even calling a taxi on our behalf. Genuinely the worst customer service of any kind I have ever received. I hope my experience was a one-off, but I somehow doubt it.
Car showed a warning light which was a bit off putting, but otherwise excellent. Counter staff brilliant on arrival as one of our party on later flight and driver went back immediately to fetch
I was also very surprised to be charged a premium to got to Arran
“A blessing in disguise. Very good sue for money and overall one of the best experiences in rentals”
About Europcar:9.0/10
The staff at pickup were great. Although it took a while to get to Prestwick as I hadn’t planned to be going there it was a great deal.
About QEEQ:10.0/10
Customers should be reminded when booking that the pickup is over an hour form glasgow airport but that the prices are cheaper and service possibly better.
The initial car was too small, despite us booking for 5 adults we were given a tiny SUC that we would not have fitted in.
However, the agent at AVIS was extremely and offered an upgrade at a fraction of the normal price which allowed us to have the room we needed.
About QEEQ:7.0/10
After 5 attempts to book, due to constant bookings be cancelled, we lost money in the exchange rate system that is used.
The whole process was really easy and the gentleman who served me when I picked up the car was so friendly and helpful. The car was as per my booking request and was clean and well maintained. The drop off was super easy and again, the gentleman that served me was very friendly and courteous.
About QEEQ:10.0/10
Very easy platform to use and the apl was useful too.
“Seemed to be good in providing services but there was dishonesty in doing business.”
About Budget:10.0/10
Budget/Avis took an extra charge of 30 pound sterling by deducting from my credit card without noticing me the reason of such extra charge. This is not a good business practice --albeit little in amout. Because of this dishonesty and bad conduct in doing business, I think this is my last time of buying a service from Budget/Avis.
About QEEQ:10.0/10
Bad experience of dishonesty business conduct of the affiliated car supplier (Budget/Avis) mentioned above made me feel that this is my last time use the service of QEEQ. Sorry.
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