Mind the extra insurance and currency of the security deposit operation

Booked a Nissan Qashqai or similar, they did not have any cars in this category left (DISAPPOINTING) so they had to upgrade me to the next category which was NOT an upgrade at all, the 7 seater category and I got a DACIA Lodgy more like a work van, car was awful and very used, with many scuffs dents and scrapes. Eventually swopped for a Qashqai at another location a couple of days later as I had booked this car for a few weeks.

Good app good service, feel like the prices are higher now in-comparison to other providers

Used before and never had any issues. Car was full of dents and scrapes. Was a very tired vehicle with over 50,000km on the clock

voitures obsolète, le volant était très usé le processus de prise en charge de la voiture très mauvais personnel pas du tout aidant, j'ai du attendre plus d'une heure parce qu'ils ne savaient pas m'expliquer pourquoi je devais payer plus que ce qui était prévu sur mon voucher

Added fee, when you said none and cancled my second booking with out permiton with no refund

Car was a right banger with that many scratches and dents I went back into airport to be shown the paperwork showing all the marks. Got told I needed to pay 8% tax on vehicle and airport tax. Cost me £152 and was told if I didn’t pay that the car hire would be void after 6 hours. So had a choice of either paying it or standing there for 6 hours then not getting car. I have since received £117 back for fuel. When picking up my mother in law asked a few different car hire companies about this tax and they said they had never heard of it. NEVER AGAIN WILL I USE GOLD CAR.