Great experience in a small runabout

The car was larger than expected. The car had a minor fault for 2-3 minutes in the automatic transmission, before it corrected itself - a little bit worrying. We reported it to Europcar and they will investigate.

It was ok

Everything was good and generally, we had no problem. There was just one thing. The car was diesel and also using AdBlue. When we were on the road, the car started giving a warning "AdBlue level is low, after 130 km the engine will not start". The km in the warning was continuously decreasing so we had to fill AdBlue. Normally the GLOBAL rent a car is responsible for filling AdBlue we are just responsible for the filling diesel. After dropping off the car, we showed the receipt of AdBlue and got the payment of it after some days, there was no problem! But it was an extra procedure that we shouldn't have made an effort. And also if we did not show and request our payment back, it would be an extra cost for us so it does not sound good!

Counter staff was very unfriendly and we had to ask for every piece of information!!

I received the car that was booked which is a Ford Mondeo Estate. Car condition was excellent, very clean and exterior of car was without blemish. It has served me faithfully and without problems throughout my stay in Europe. Overall check in and out experience was smooth and without concerns. Highly recommended.

Provided me with very competitive pricing, and a peace of mind with zero excess insurance. I appreciate that one can just make a booking halfway across the world, and on the day of pick up, get my car with zero problems.

Like: He was very personable. Answered all my questions. Hopefully gave me a good deal.
Dislike: I needed more information on the ins and outs of the BMW.