All in all a very good experience. Would book again, and would recommend.

The counter staff, female was off hand and rude and very poor customer service. We ordered a Ford Edge or similar, a small/medium SUV and she drove out with a large oversized SUV Chevrolet Traverse. She told us it had internet and never gave us the password. We tried to call Avis several times and got no help. The huge Chevrolet still had rubbish in it from the previous renter and was dirty on the inside especially the windscreen. It had 68,000 miles on it. It was a gas guzzler and we spent an extra $200 on gas because of the car we were given, and didn’t order. The whole experience was frustrating and annoying. If the Avis employee in Phoenix had done her job properly, none of this would have happened. Extremely disappointing, the car was way too large fir our needs and turned out to be very expensive.

Queeq booking was ok, Avis was terrible, they need to employ efficient and caring staff

The car didn’t match the one I rentes. I rented a Toyota 4 RUNNER specifically for the purpose of my trip, turns out ai get a Ford Edge non compatible with my requirements for this trip.

Me cambiaron el auto (Toyota Camrry) por un Mitsubishi Outlander, buen cambio pensando pensando la cantidad de personas y maletas.

I was not given the car i ordered online.... i was told by the lady at the desk "you hardly ever get the car you ordered online,ever"....the replacement was of lower specification in size,seats and cost. When i returned to the desk the lady had disappeared and closed the kiosk. I had to telephone the main office.... drive the supplied vehicle 5 miles to another Avis desk and colllect a larger vehicle which was again not the vehicle i had ordered. Another replacement which was not cleaned or near the standard expected. I felt i had been scammed but due to the needs of my family and travel party had to "make do" with what i was provided. I will not use Avis again.

The app is great and works well.... unfortunately the providers do not in any way feel the need to match client with chosen vehicle.

Avis customer service was horrible. Tried to find some specific info on the rental vehicle but could not get to the renting location and call center could not provide it