Excelente

Didn’t have the right car. We did eventually get a refund though.

Good service, prompt pick-up from airport although the instructions for the location of the bus were not exactly accurate. Good car and great value for money.

Very easy to use website and great value for money especially with the discount for points. No hassles at all.

Very good service as usual.

Overall, the booking was fine and the price was great. However, the location of the shuttle bus at the airport was impossible to find as there was no signage or similar. The instructions on the rental voucher were not sufficient. The AVIS contact number on the voucher was not active at the time of pick-up. I had to take a taxi to get to the pick-up location.

They didn’t want to rent me the car I booked. They have said to me that my driving licence and my credit card are not from the same country. I have explain that this is part of my job and my other credit card is not valid that day. I also showed them my Spanish residency card but they weren’t satisfied with my documents. Although a month earlier managed to rent car from same company. The attitude of the lady how I dealt with that day was terrible. Definitely needs to be trained on how to deal with customer. I asked for her name to complain and she refused to give it to me. I explained that names should be shown on badges and not something to hide. She said this comes under personal protection program lol. Any way I left that company and managed to rent cat from different one with no complications. Worst car rental company I dealt with so far, So AVOID it.

Need to improve on Vehicle Availability as offered me alternate Vehicle due to non availability

Good Service