Would hire again

Though it was a cheaper option, I don't think I would rent a car through YESAWAY again. The car we got was very old, the nav and controls were in Japanese and we were told they couldn't adjust it, the electrical wasn't good, and the car's battery died after we parked. We did not leave the lights on, the doors were closed, and everything was locked but the battery died. I wouldn't trust renting through them again especially in a country like New Zealand where you could travel for many miles without hitting a town. The customer service was nice, but I wouldn't be comfortable renting a car through them again.

I had a little trouble understanding the girl on the phone telling me where the pick up point was. Suggest texting directions so we have them the minute we get off the plane.

Had a great experience with Yesaway, called on arrival and shuttle arrive within 5 mins. Arrive at office and the process was easy and quick, staff explained the agreement, sign a few papers and I got the car a few mins later, was clean and had an umbrella, charger and phone holder for use. Return was easy as well, a quick inspection of the car and we were on the way to the airport. Overall, great customer service, amazing value as well and car in great condition.

Booking was easy and straightforward as it should.

Like: Threw in a GPS. Great pickup service even after hours and in early drop off. Super friendly and very helpful.

Like: 車種指定ができたこと。十分な荷室が確保された車種が事前指定できることで、3人分の荷物の搭載を心配する必要がありませんでした。
Dislike: この店舗の問題ではありませんが、私はこの車のシートで長時間運転していると、重度の腰痛となりました。