Voiture conforme et Check in/out tres rapides

Counter staff hard sell on upgrade and insurance

We had to pay additional charges for refuelling even though we returned the car with a full tank. They claimed a small chip in the windscreen had to be paid for (400€) despite their rental agreement saying chips of under 20mm did not incur a charge.

We did upgrade the original car we booked for an additional 25 Euros but the car was brand new - well pleased

On uplifting the vehicle it was found to be very under powered for the road conditions. Contact was made with Goldcar Alacanti who were very helpful in relation to changing the car. On attending the car hire at the airport we were provided with another vehicle that had dirty seats, scratches and body damage not highlighted on the approved documentation. The car required an activation code for the entertainment system, Goldcar were contacted regarding accessing the code and advised they would call back but never did. We were overall very disappointed with the after care service of Goldcar.

1 hour queue at the airport desk. Attempted to sell additional insurance Card machine took 3 attempts to take the 1230Euro deposit. Deposit taken twice from our credit card. No reply to any phone calls or e-mails we sent to the Goldcar Fuerta ventura office. Even their head office did not deal with our complaint.