Fantastic Service

This was a very disappointing experience. The email describing Lovetrip’s address, phone number and location did not arrive until we had the car. Eventually we managed to contact the pick up location and given poor instructions resulting in a wait of over an hour and a half. The car itself was fine but when we returned it two hours before we were due to we asked to be taken to our overnight hotel instead of the airport as we had an early morning flight the next day. We were refused so we had to accept the drop off at the airport then get a taxi. The time to the airport was around 10 minutes, to our hotel around 20 minutes. Very disappointing!

Booking was ok but the airport pick up description was misleading and it should have been made clear what the shuttle service actually was. This aspect of the booking was very poor.

Good and polite service from Chinese staff. Responsible and reasonable. Car is standard with the price, no complaints.

Easy and reasonable price. Overall good, will keep on to use.

Value for money

The car was not so new but no problem to drive. The car-audio had no USB connector to play music via iPod/iPhone.CD/MD/Radio Only.

though the office is a bit minimal the prices are great. As long as they don't go bust overnight, worth it.