Got an Isuzu MUX instead of Toyota Kluger, pickup counter hard to reach by phone

There needs to be better staffing at the parking so multiple customers can be serviced at the same time. Process is very very cumbersome and needs to be improved significantly.

Perfect

Was given a free upgrade to an SUV instead and pleasantly surprised at the quality and cleanliness of the car.

Got back to me immediately and helped me solved the issue of discrepant particulars online

There was a bit of confusion as there is also an Europcar office at the airport, so we were there first, they were really unfriendly and didn't want to give us anything until we had our European driving-license translated. However the office that we eventually had hired, was super customer focussed and once you figured out where they are, it is very easy. There is a gas-station nearby and the shuttle bus goes frequently. I would definitely hire with them again only when it is the off-airport location not the airport site!

They are not in business, They look like don’t want to give you the car.

The hire price was very competitive the car was very goid. Everything was good but $400 deposit was too much and it hasn't come back to me yet Not happy about that.