“Good, but pick up experience/ instruction can be improve on.”
About Europcar:8.0/10
Europcar staff at collection point is good and helpful, however the collection point was confusing as it was off airport.
About QEEQ:8.0/10
The off airport pickup point was pretty confusing as the instruction wasnt very clear.
The staff at the phone helpdesk was quite helpful but was refer to a wrong location and spend quite long moving around to get the correct location.
Onboarding and Guidance was on point - they had made sure that I understood the rules before handover.
The car was fresh and clean as I was given the keys for a brand new car which had only driven 17 kms.
About QEEQ:10.0/10
10/10 for the customer support an booking experience
“Poor communication, unfriendly and inconsiderate staff”
About Europcar:9.0/10
Poor communication to customer
I requested for a Mercedes Benz and on nowhere on my booking confirmation that it states clearly that I must have a credit card. I was denied the car of my choice as I don’t have a credit card. They did not accept my debit card. The manager at Europ car classified your website as “dodgy website”.
There was no mention of a specific amount of deposit, I was asked to pay $500 before they can release a car of my choice even though I’ve been denied my preferred car- Mercedes’
I was given a car called GM, which took more time for me to understand it’s logistics and I have a child with me
I rate this the worst travel ever
We waited a little while for the staff who appeared extremely disorganised to work through the queue of people. We were provided information over the phone which was then contradicted by counterstaff. The pick up of the car was relatively easy from there apart from having to navigate down several empty floors of a multi storey car park to get out! However drop off was terrible (afterhours) - couldn't get into the car park to leave the car and the courtesy bus promised to the airport was not available and we had to use Uber!!
“Got an Isuzu MUX instead of Toyota Kluger, pickup counter hard to reach by phone”
About Europcar:8.3/10
We were hoping to get a Toyota Kluger but got an Isuzu MUX instead which has less trunk space. The car was quite new with 5000 km mileage. The off airport pickup counter was a 5 minute drive with the shuttle bus. It took me a long time to reach the branch by phone when i wanted to ask for directions to the shuttle bus pickup point. It took us nearly an hour to get to the pickup counter and get our car. Returning the car in Sydney airport was super fast.
About QEEQ:10.0/10
Everything went smoothly. Good deal on the rental, thanks!
Good vale & a female staff was picked phone and she is a very patient to answer my questions, and helped us to fine the right petrol number to fill the car that we rented. Thanks to her.
About QEEQ:10.0/10
Only one things I need to ensure that i am waiting 500 AU$ to return $500 deposit for car rental to me as soon as possible. Thanks
It was a surprise upgrade and a very pleasant car to drive with surprisingly low fuel consumption.
Check in was handled quickly by friendly counter staff.
I will be using QEEQ again and highly recommend to anyone seeking to hire a car.
“Best deal from QEEQ and best car rental experience with Europcar.”
About Europcar:10.0/10
The Europcar office is easy to find, instruction provided to pick up and drop off car is very clear and useful. Customer service is very helpful and polite. The SUV car I rented is pretty new and spacious, my kids like it very much. We really enjoyed the trip, double thumbs up for Europcar :).
About QEEQ:10.0/10
I got the best car rental deal through QEEQ which was recommended by my friend. The platform is easy to use and always provide useful information and timely reminders. This will be my first choice moving forward and will recommend to my friends.
“Terrible. Paid extra for a large suv and given a med side suv. Will share experience around.”
About Europcar:6.0/10
Was told at Melbourne Intl airport to go to downtown Melbourne to do an exchange for vehicle. From Isuzu mux to Toyota Kluger. Went down the next day and the counter manager told me no Kluger available. In fact none for the entire Victoria. Simply brush me off by saying Europcar cannot do anything to help. Also the agreement from Europcar mention excess of $5000 which should have been zero since I have upgraded my booking to include zero excess.
There needs to be better staffing at the parking so multiple customers can be serviced at the same time. Process is very very cumbersome and needs to be improved significantly.
“Overall good car rental experience but could have been improved by less time to pickup”
About Europcar:8.3/10
Excess human involvement. The process could be significantly more electronic or simplified.
They had to shuffle through keys thrown in a draw for 5-10 minutes before discovering they didn't have the car model ordered so they provided a suitable but very different alternative.
About QEEQ:8.0/10
The experience of renting through a rental broker and not directly from a rental company was a little uncomfortable at first (is this transaction legitimate/am I getting ripped off) but in the end the cost saving was worth the third party being involved in the process.
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