Short rental, all great

Good vale & a female staff was picked phone and she is a very patient to answer my questions, and helped us to fine the right petrol number to fill the car that we rented. Thanks to her.

Only one things I need to ensure that i am waiting 500 AU$ to return $500 deposit for car rental to me as soon as possible. Thanks

the counter staff was helpful. the process was smooth. car was clean

did my booking through the app, fuss free process

Excess human involvement. The process could be significantly more electronic or simplified. They had to shuffle through keys thrown in a draw for 5-10 minutes before discovering they didn't have the car model ordered so they provided a suitable but very different alternative.

The experience of renting through a rental broker and not directly from a rental company was a little uncomfortable at first (is this transaction legitimate/am I getting ripped off) but in the end the cost saving was worth the third party being involved in the process.

Good

Easy to book

Just another big company with scant regard for customers.

I was pleasantly surprised with both the price and the service.