OK MOBILITY CAR RENTAL REVIEWS

The car I got was not the model shown in my booking. I had to drive back to pick up point to request to change to another car after picking up the car as alert "Low Tyre Pressure" was lit on car's control panel. Later, the car they replaced was in very dusty and dirt condition. In addition, alert "ad blue low level" was lit and I have to refill the ad blue by myself on my way after driving the replaced car for a few hours. Fortunately, the rest of all was working fine.

Smooth and reliable with competitive price.

Location was very confusing. There are no sign about "Shuttles". OK Mobility does not know your COMPANY QEEQ. OK Mobility applied a surprise deposit that I have never been notified about this amount(1350 euro). It was to enforce to accept their insurance. I had to pay extra 250 euro as my credit card limit was insufficient at that time.

Honestly, I liked QEEQ's services and customer service. However, in its email, OK Mobility was too unclear. Therefore, I had to try finding QEEQ instead OK Mobility. Also, QEEQ should have notified me about the amount of OK Mobility deposit. If I had known this, I wouldn't have rented car from that company

The whole experience was simple no dramas

The information I recieved was incorrect,at the airport I was told to wait at E16,E17 infact it was E7 for the shuttle,it also doesn't mention that you have to pay extra to cover any damage to the rental car!

The lack of an international drivers lic. caused a problem that I was forced to take full insurance coverage(545€) before they would give me a vehicle!!! After spending 2 months in Italy and renting a car for that oeriod I was never asked for an international lic. So this vehicle cost me double the original rental!

Un 1er véhicule m’a été proposé, une Peugeot 208 rouge qui avait de grosses rayures enfoncées. La voiture sentait la cigarette à l’intérieur. J’ai demandé à avoir un autre véhicule et ils m’ont donné une Audi Q2 grise en très bon état, qui a été parfaite pour mes 5 jours de location. Le retour a été très rapide.

Merci de trouver les meilleures promotions. La réservation a été très facile comme d’habitude

They were easy to work with.

Brand new cars, excellent location.

The car was a great fit. We got an MG SUV instead of the NISSAN and I'm glad we did. Everything worked as expected and there was a lot of room for luggage in the back. My biggest complaint is that we wanted to pick up the car 45 minutes early due to an early arrival and the rental agent wanted to charge us 50 Euros. The car was already ready to go, so I'm not sure why we'd be charged extra. He ended up reducing this fee for us and I'm grateful, but I'm not sure why we needed to be charged for such a small shift in pick up time. Additionally, I was told by the agent that I'd need a sticker (vignette) for driving across the border into Luxembourg. I spent time stopping and asking about this only to find our that this is needed only for commercial trucks. OVERALL, the pickup was easy and the entire rental experience went smoothly.

Smooth booking overall!

Car exceeded my expectations.

Drop off was a bit slow.

The vehicle provided was a hybrid although the hybrid option was not explained so did not use. The car upgrade was very satisfactory

Excellent

They charged us for dammages that were already there. We bloked payment and file a complaint

The meeting point for the mini bus picking up instructions were not very clear, and it would help if a little more defined.

I really liked the pre-checking prior to collecting the car. Great help to speed up getting the car at the OK Mobility.

Micheal at check out when returning vehicle was great.

Great selection of vehicles. The MG SUV was a very high tech automobile.

Very competitive pricing

Didn’t know there was a free shuttle to ok mobility just out of the airport, spent $30 on a taxi, advertising this a little better would help.

Good

Qeeq booking did not explain the outside insurance coverage. At the pickup counter, the representative wanted to sell me the same insurance I had previously purchased online. I ask why do I need additional insurance since I already purchased it online. He said that it was a 3rd party insurance and they have no control over it. Additionally, because I didn't purchase it at the counter, I was asked to leave a $2,000USD as deposit.

Instead of opel corsa we received a bigger car for the same price.One of MG SUV. But only thing that engine was very unpoverfull and slow(probably restricted by car rental company) Was very uncomfortable on the road and some times dangerous.Not suitable for Sardinias up and down roads.

OK Mobility held deposit €275 but on the booking it was mentioned only €91. They refused to give me car until i paid €275.

Great customer service. Answered my queries in a second and solved my issues immediately. Thanks

friendly staff at drop off. Efficient and professional.

We were sold an upgrade to a hybrid electric vehicle - but no instructions on how to do this in ITALY. In fact - no points to charge if you didn't have a local card or account! It was useless and we paid so much extra for fuel economy! THE VEHICLE WAS NOT EVEN ANY ELECTRIC CHARGE WHEN WE PICKED IT UP! Drop off was terrible. Rude staff member at parking location. He preferred to help local italian speakers first and made us wait even though we arrived first. he was rude when he spoke. Tried to tell me we had damaged the car - until I showed him my own video that I took on pick up. Took a long time because we were ignored and then he made it difficult.

Picking up the car was distressing. Despite having independent CDW insurance there was a hard sell for their own insurance to cover the excess. I was offered an automatic and larger car for €10 per day which I declined only to find that the car allocated already was automatic and spacious. It left me with a feeling that the process was fundamentally dishonest

All good