Like: Car was nice and new. Shuttle back was fluent. Good price and quality ratio. Dislike: Shuttle stop could be explained more clearly. Could not find picking up location.
“Experienced problem with car but very good customer service follow up.”
About Alamo:9.0/10
Pick up was smooth and drive to destination was fine. Unfortunately the car would not start for our return journey to the airport and I had to call assistance which took over an hour to arrive (not Alamo's fault). The return drive was very stressful and we arrived with only 35 minutes to our actual flight departure. We therefore did not have time to put petrol in the car or we would have missed the flight. The system automatically billed us for the higher refuelling cost but, after contacting customer service, they charged only for the fuel and refunded the additional charge.
After having received shocking customer service from Alamo/Enterprise Spain after a hire last summer, I was very pleased to receive such positive, fair and rapid customer service from Alamo Netherlands.
Newish car - could have been cleaner.
Service on pick up was fast, helpful and efficient. Less impressed with vehicle return experience - slow due to very low staffing levels.
About QEEQ:8.0/10
Website is a bit busy - too many pop ups and distractions. Could be simpler.
I asked about the exact amount of deposit beforehand and the information was wrong. You sent me 750euro but it was 900euro. Car and all other was perfect :-)
A month after returning car and hit with an unexplained bill, just self inflicted damage, I have photos and videos before and after and no damage was inflicted. Emailed budget customer service and no response, 3 weeks and counting. Desparate behaviour by a once reputable company.
Like: Friendly and professional staff, good car in good conditions Dislike: Not due to that rental specifically, but price was too high because I rented the car in Eindhoven and drop it in Cologne: not so many km but 2 different Countries. I don't blame the rental company specifically because it is like that for every one.
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R.Davidoniene
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View more >Dislike: Shuttle stop could be explained more clearly. Could not find picking up location.
RuthD
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View more >J.Roig Fernandez
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View more >A.BOGDAN
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View more >Dislike: I found the shutle bus with dificulty!
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View more >Dontain
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View more >Saskia
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View more >Aga
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View more >Franco
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View more >Dislike: Not due to that rental specifically, but price was too high because I rented the car in Eindhoven and drop it in Cologne: not so many km but 2 different Countries. I don't blame the rental company specifically because it is like that for every one.
I.Wilson
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View more >Dislike: No dislikes
Y.Grootenboer
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View more >Dislike: Car wasn't clean , not washed but whiped whit a cloth.
Car Rental Brands Ranked AT Eindhoven Airport, EIN
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