Pretty good. Although there was a promotion for insurance when picking up the car, once I told the staff I was willing to leave a deposit and didn't want to buy their recommended insurance for over 80 euros, they didn't push further.
I booked a V-Class but was given an old Vito instead. The oil warning light came on several times, the tire pressure was unstable and kept alarming, and the seats were dirty. Aside from the driver's seat backrest angle being adjustable, nothing else could be moved. The comfort level was extremely poor!
The receptionist was a nice-looking guy with a friendly attitude, but he spoke very fast, and his Spanish-accented English was a bit hard to understand.
The staff at the pickup counter insisted on upgrading the car type, citing the luggage being too large to fit in the car, which felt like a forced upsell. Overall, not very satisfied with this rental experience.
The staff's service attitude was okay, but their English had a bit of an accent. We ended up using translation software to communicate.
There was only one issue during the entire car rental experience: when picking up the car, we initially booked a Polo. However, the staff informed us of a new policy in big cities, where non-new energy vehicles (including hybrids, etc.) would incur a fine of 200 euros. We later verified this policy, but the staff only provided one alternative model, a Subaru, which required an additional payment of 280 euros. This increased the budget by over 1,000 RMB, and the car was significantly larger. Driving on narrow streets in city centers like Madrid and Barcelona became more challenging as a result.
The service was enthusiastic and proactive, but the provided car was in poor condition. It took an hour and a half to pick up the car, and there were more damages on the vehicle than recorded by the company. The right rearview mirror's turn signal was broken and exposed, forcing me to switch to another car. The replacement car also had several unrecorded damages. The pickup experience was very unpleasant.
The store was easy to locate. They tried to upsell a lot of extras like roadside assistance, but these could be declined. Vehicle maintenance was poor—after driving less than 200 kilometers, the AD Blue warning light came on in the diesel car.
After picking up the car in Madrid, we drove directly to Toledo. Halfway through, a tire alarm went off and there was no way to address it on the highway. We had to keep driving to our destination. Upon checking, we found the front left tire was slightly deflated. We immediately went to the AVIS branch in Toledo, but the location provided by the rental platform and the GPS didn’t have a store—it seems the branch had already closed. With no other options, we spent half a day looking for a repair shop but couldn’t find one. Ultimately, we used an air pump station to fill the tire and monitored the situation. Later, we discovered the tire had a slow leak, triggering the alarm every three days. Although it didn’t compromise safety and Spain offers convenient free air pump facilities at gas stations, this issue still wasted a lot of our time to enjoy our trip.
I scheduled a car pickup for 1:30 PM, but due to the large crowds during the Spring Festival, after completing the paperwork, the car was still not ready. I ended up waiting for over an hour and finally got the car close to 3 PM.
Very satisfied, and the condition and model of the car were great. Spain is perfect for road trips; 98% of the highways are toll-free. Except for some congestion around Madrid and Barcelona city areas, other highways are wide and have very few cars. However, roads in certain old town areas can be quite narrow, requiring extra caution. During our 12-day trip across Spain covering 3100 km, renting a car was the best choice.
No phone contact available. My drone was left in the car, but I couldn't reach anyone except via email. If an accident happens, does this mean I also can't contact them for a claim?
The store is very small, with only one staff member. Since I returned the car early, no one could take me to the airport, so I had to call an Uber myself.
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