23 Car Rental Brands at Madrid Airport (MAD)

Really good experience throughout. Easy to pick up and drop off. All explained properly.

Reviewed: Jan 11, 2024

Car was not ready. I need to wait to someone go to another terminal to ick it up.

Reviewed: Nov 20, 2019

It was a super car and they helped us very well

Reviewed: Aug 20, 2019

Surprised to receive a new hybrid vehicle. Time needed to check-in and check-out was more than I would have expected.

Reviewed: Jul 2, 2019

Firefly staff are great, decent fleet of cars I'm happy doing business with them!

Reviewed: Dec 16, 2023

Great, spacious car!

Reviewed: Oct 23, 2019

Was very busy at the counter so we had to wait for a bit. Nothing special. As always they tried to sell upgrades for insurance and car models, also nothing special. No problems at all with the check in procedure.

Reviewed: Sep 29, 2019

The counter staff were very helpful on arrival and departure. The car was excellent and reliable. A perfect rental !

Reviewed: Sep 24, 2019

sadly firefly staff would not accept that i had my own insurance and quoted '' not with firefly you haven't!' 'she then insisted I buy more! Hidden within the fuel options! She was Kurt with her responses and not at all accommodating. For this reason I would never use or recommend firefly again. I have added proof of the extra excess/service charges below

Reviewed: Sep 2, 2019

Great as always...Sara is the best!

Reviewed: Dec 1, 2023

Bonne voiture, mais montant exagere de caution, y comprit plein dessence

Reviewed: Aug 22, 2022

Se debe hacer una inspección detallada de la recogida debido algunos golpes en la carrocería

Reviewed: Aug 15, 2022

No entiendo cómo la franquicia que te bloquean tardan en devolverla de 10 a 30 días cuando lo entregas bien y debería ser al momento; al igual que el depósito que te cobran por si no entregas el coche con la gasolina correcta

Reviewed: Feb 27, 2022

Everything was fine until I went to pick up the car. I was told that I either paid 22 Euros a day for the full cover insurance or that I would have to put down 1000 Euros deposit that would be refunded in ‘about’ a week. I wasn’t comfortable with this and was told that I had to do one or the other to take the car. 1000 Euros is a lot of money to hand over so I reluctantly paid 22 Euros for the insurance as it was late and I wanted to get away. I later read on the T&C’s that if there is any damage to the car I would be liable to 1000 Euro excess which I understand but I could not find anywhere that it says you have to put 1000 Euros deposit down.

Reviewed: Aug 10, 2020

Awesome rental experience great car and service

Reviewed: Aug 15, 2023

Excepcional servicio y limpieza

Reviewed: Aug 29, 2022

Se hizo un cambio de coche , rentamos un Opel Grand Land, y nos dieron un 2008, el cuál tiene menos espacio en la maletera. Lo demás todo bien. Buen servicio. Un detalle , los baños del local no estaban en servicio

Reviewed: Aug 25, 2022

pésima atención. No me entregaron el coche.

Reviewed: Aug 28, 2021

All the services were excellent.

Reviewed: Nov 2, 2019

Voiture conformes aux attentes Check in et Check out tres rapides. Tout était parfait

Reviewed: Apr 27, 2023

Car was much smaller than expected.

Reviewed: Feb 24, 2023

Very unpleasent checkin to collect the car. The person at the counter tried to agressively sell their own insurance. When I mentioned that I already purchesed EasyRentCars Super Insurance, he started to warn me that: - AXA won't cover any damages. - Road Assistance was not possible because no one except their insurance company would be allowed to touch that car, even in case of accident. - I had to pay 2.180 Euro upfront as a franchise aginst possible damages. When I said that I wouldn't have to pay, that it was just a deposit, he said that ok, but it'd be retained for 1 month until release. When I complained about all that misleading information, he said that I was "making a bad start", that any damage would have a charge of minimum 800€, and in case of 2 damages, they would keep the whole deposit of over 2.000€. Of course I didn't buy his kind "warnings", handed my credit card, and left for the car. My surprise came when I found the car, completely new and really well kept... only that it was not my car. I rented a 9 seater car, and there were 2 identical units, blue colored Fiat Talento. But mine was in a poor condition, with damages on the four sides, one of them really considerable. I attach the picture here. I cannot help thinking that he gave me the worst possible unit because I didn't buy their insurance. And now the good part: The staff at the parking were really helpful to report the damages prior I drove the vehicle. And at drop-off, the lady who checked the car was really nice and helpful. It was a pity that the staff at the checkin counter was so rude and ruined what, in the end, could have been a nice experience. By the way, kudos to FIAT for a nice performing van.

Reviewed: Oct 21, 2019

El coche estaba en pésimas condiciones, todo golpeado, el parachoques delantero a punto de caer, neumáticos delanteros gastados.

Reviewed: Oct 12, 2019

When I got to the counter, the young man who attended to me told me that what I had acquired was a franchise, that I had to put in an insurance. The one I had hired was not serving and if i had the amount they were going to hold me for 28 days.With a 3-year-old at 12 o't at night, I was cornered and had to buy the insurance. I was between the sword and the wall.

Reviewed: Sep 20, 2019

En la entrega podría haber algún tipo de presentación del vehículo por parte de algún funcionario, solo entregaron la llave en oficina.

Reviewed: Nov 24, 2022

Excelente servicio al cliente, sin cargos ocultos como otras empresas. Personal Muy atento, carros ultimo modelo y muy bien cuidados

Reviewed: Jul 12, 2022

The car I reserved was not available. The upgrade was dirty and required an engine service I was not told about. When I called the office, I didn’t get any help. I had to pay out of pocket for some services on the car that should have been provided( clean, vacuum, ad blue...)

Reviewed: Aug 6, 2019

No me gusto la atención del mostrador y la entrega del vehículo. Tuve que buscar ayuda constantemente y las llaves nunca las habían mandado para retirar el auto Todo el tiempo quisieron venderme la Póliza por seguro total y me dijeron que cualquier problema yo tenía que pagar y después reclamar a Uds. eso no me gusto nada.

Reviewed: Oct 29, 2022

Excelente servicio, especialmente de la persona encargada de recibir el vehículo al final del viaje.

Reviewed: Apr 27, 2022

Different car what given. Expect a hybrid but was given petrol. However it is a nice car to drive.

Reviewed: Nov 10, 2021

They charge extra money we call you and never answer

Reviewed: Oct 2, 2021

Car exceed my expectations I did wait a lil long to get the car but it wasn't bad. The staff was great and very helpful. I will most definitely use Europcar again and most definitely recommend it to friends and family. Better instructions on where exactly to return the car. Perhaps a map outlining/highlighting the exact path to follow and locations to drop off the car.

Reviewed: Oct 1, 2021

Me hicieron un cargo de oficina, cuando QEEQ dijo que todos los cargos estaban incluidos.

Reviewed: Jun 22, 2022

They didn’t want to rent me the car I booked. They have said to me that my driving licence and my credit card are not from the same country. I have explain that this is part of my job and my other credit card is not valid that day. I also showed them my Spanish residency card but they weren’t satisfied with my documents. Although a month earlier managed to rent car from same company. The attitude of the lady how I dealt with that day was terrible. Definitely needs to be trained on how to deal with customer. I asked for her name to complain and she refused to give it to me. I explained that names should be shown on badges and not something to hide. She said this comes under personal protection program lol. Any way I left that company and managed to rent cat from different one with no complications. Worst car rental company I dealt with so far, So AVOID it.

Reviewed: Dec 27, 2019

Car was dirty. Car had damage that was not on the contract and thankfully I took photos.Took forever to get the car. Not enough signage on where to pick up car.

Reviewed: Sep 10, 2019

El dependiente trató de venderme servicios que no necesitaba según mi opinión engañosamente

Reviewed: Jun 1, 2022

Aunque el tipo de vehículo es referencial, si es una SUV, no deben cambiarla por un automóvil.

Reviewed: Mar 7, 2021

fue exacto al contratado en la pagina, solo tuve que dejar 75 euros por deposito de combustible

Reviewed: Jan 22, 2020

El coche muy bueno Mejor de lo que esperaba

Reviewed: Jan 8, 2020

Car good, staff at Madrid airport budget offices are so rude if you are a black customer, in general, they were racist,

Reviewed: Sep 3, 2019

Tras leer las reviews iba muy asustado pero, no se si fue casualidad de la chica o algo generalizado, la experiencia fue genial. No intentó venderme ni agregarme nada y todo fue claro y directo, además de muy amable y profesional. El coche estaba sucio, olía mal y tenía bollos y rozaduras por todos lados, pero era alta gama y con muchos extras y en general terminamos contentos.

Reviewed: Aug 7, 2020

スタッフがとても親切でした　わかりやすい説明をしてくれました！車の状態も最高でした！ハーツレンタカーはお勧めです！

Reviewed: Jan 11, 2020

First they tried to issue an other car in a different cat. (Audi A4). After insisting on the hired type of car, they arranged to pick it up at a differen rental station.

Reviewed: Nov 26, 2019

I got the car upgraded, because of the unavailability of the car which i had booked. Overall condition of the car was good. I am satisfied with the service.

Reviewed: Aug 13, 2019

Very good service, excellent quality price relationship. Car as it had been hired. I will not hesitate to repeat.

Reviewed: Jun 24, 2019

Great

Reviewed: Feb 13, 2020

The check-in process was very smooth. We were delighted to be offered an upgrade that was more spacious (a touring van). This suited our needs perfectly. However, please give yourself extra time for the return at the Madrid Barajas airport (Terminal 1). There was 1 person jockeying between the desk AND the return lane. We waited over 15 minutes for the return, eating into our window of extra time for the airport. National, get more people working there during peak hours.

Reviewed: Aug 12, 2019

Nice car. No problems with care or renting.

Reviewed: Feb 10, 2020

The car was great, it was the counter service that was poor - actually, I never was serviced by the Dollar agent (he never showed up) but the Thrifty agents helped me!!!!

Reviewed: Jun 11, 2019

We were up sold from a mid size to a larger car in Madrid. The car was good but too large to drive around the narrow streets of towns in southern Spain.

Reviewed: May 25, 2019

The guy over the counter tried to charge me 30 euros saying that I took a fast track number to avoid the queue after waiting for 1 hour! They also charged me a called 16 euros premium fee, the car was dirty and dented, the counter guy didn’t give me the right directions to get to the car, he was rude and unpleasant, if possible avoid Goldar Rhodium ACE and intercar they are all the same group and their customer service is really bad they try to rip you off all the time.

Reviewed: Jan 8, 2020

It's a scam with the "extras", I've been charged an extra 150 euros for cleaning fees but the vehicle was in good condition when we returned it.

Reviewed: Nov 23, 2019

Hacen lo posible para venderte seguros adicionales, te meten miedo sobre costos adicionales.

Reviewed: Nov 2, 2019

Unexpected and unannounced fees of €50 due to arrival at 10:30 pm !!

Reviewed: Jan 1, 2020

Shuttle bus dificult to find

Reviewed: Nov 20, 2019

Shutlle bus very difficult to pick up

Reviewed: Nov 20, 2019

The service staff is not very friendly, the location is inside a hotel lobby and not that easy to spot. The vehicle delivery is also not handled professionally. They are under-staffed, I spent more than an hour waiting in line, taking the delivery, and returning the car. They want to charge you for anything and everything.

Reviewed: Oct 21, 2019

Everything was good but the drop off location ended up different than pick up (maybe our fault as we were slightly late), but then the shuttle wait to airport was 20 minutes. When it arrived it was only going to Terminal 4 (not ours) and we had to Uber to the airport yo barely make our flight. This was not explained as a potential issue

Reviewed: Oct 10, 2019

I booked an economy (Corsa or similar), but was initially given a Fiat 500 (I had a total of 800 km to drive, hence did not want a micro), which I managed to avoid and was finally given a Toyota Yaris instead. The guy at the desk was very eagerly trying to sell me additional insurance, claiming that the all covering extra insurance I had (taken at the time of bookin; insurance by AXA) would be useless if something happened. The car was in a very poor condition with all corners scratched heavily, the front spoiler skirt almost falling off and a big dent/scratch extending from the passenger front door all the way to the back. Only 6 scratches were listed and as I felt being rushed out of the office I took photos/videos of all visible defects (later realized that I didn't even manage to spot all of these). At least managed to convince the guy at the parking-office (not at the counter) to come to check the car with me before taking off. Hesitantly he came and very briefly looked around the car and listed three additional defects on the paperwork. Was it someone with less experience with cars instead of me, none of those would have been listed. At least on returning the car I was verbally given an "all good", so hopefully, no further expenses will be claimed from me.

Reviewed: Oct 13, 2019

Perfect communications via whatsapp. Great service.

Reviewed: Oct 1, 2019

SOLO brought our vehicle to terminal. Leaving car we just drove to departures lane and their representative was waitin gfor us-- no parking or driving to parkin house at all-- GREAT

Reviewed: Jun 10, 2019

Worst experience ever renting a car. Rhodium is a US company with exactly 0 cars of it's own. They use GoldCar to supply customers with vehicles. Unbelievable and completely unavoidable hidden costs. Airport surcharge, not communicated in original booking price as all other legal and ethical companies communicate. You have to choose one of their insurances, this means that if you have credit card benefit covering rentals that's null and void and you need to pay for theirs. The staff do their best, but they work for an unethical company and have the huge challenge of convincing you the misinformation and lies the company policies include are standard and should have been expected...wouldn't want their job. If you have any sense avoid Rhodium or Gold Car who services them for that matter.

Reviewed: Sep 25, 2019

I wish pick up was faster bc I have 3small children but they did the best they could so they say.

Reviewed: Aug 18, 2019

Better sign indicating where Thrifty counters are, only Hertz signs. Both at pick-up and drop-off points same problem

Reviewed: Jul 17, 2019

Really helpful staff, gave me the model I wanted. Easy process and great service.

Reviewed: Apr 11, 2019

The instructions said the office was opposite check in desks 165-170, there are no offices there. Got sent here there and everywhere by staff at Madrid airport and eventually found the office on a different floor! Mentioned this to the man on the counter and he just shrugged and said they knew it was wrong! He was very rude, in a bad mood, unhelpful, not at all friendly, very pushy trying to sell me insurance I already had and told me they were blocking one amount from my card and then blocked more. He also lied to me, telling me the amount would be blocked for 30 days, trying again to get me to sign for the insurance. When I returned the car they confirmed the balance would be unblocked within 2-3 days!

Reviewed: Jun 14, 2019