21 Car Rental Brands at Palma De Mallorca Airport (PMI)

We forgot a driver's license at home and they were very unwilling to change to a different driver. They did not allow a change, then tried to push us into a very expensive total insurance cover and scare us off from canceling the old and making a new reservation (it would be expensive, would take hours - neither was true).

Reviewed: Jan 8, 2025

Car had significant damage on car door. Told they don’t fix damage until the end of the season (september). Rang customer services and said we were not happy. They said it’s a free country and hung up. Never again.

Reviewed: Jul 22, 2024

Terrible, too hard to find. Spent an hour searching and had to leave the car on the road before going to the counter to get help. They showed me the way on the navigation, which is how I found it. Asked them to drive it over for me, but they flatly refused.

Reviewed: Jun 23, 2024

Very satisfied, no additional sales pitches

Reviewed: Jun 21, 2024

I've rented from this company multiple times and have always been very satisfied.

Reviewed: Jun 21, 2024

great experience/ really excellent company - good prices/ fair

Reviewed: Dec 26, 2024

Very satisfied

Reviewed: Jul 25, 2024

Très bien, seul point d'amelioration : difficulté pour trouver la navette Wiber à l'aéroport.

Reviewed: Aug 28, 2019

Reviews on internet scared me but the whole proces was smooth and staff was very friendly. If you take the insurance you can't have any issues. Rental price is low, insurance is reasonable so in total it is okay.

Reviewed: May 7, 2019

Long pick up due to airport closure Everything else fine

Reviewed: Nov 4, 2024

I did not like the car given as the gear box was difficult to use

Reviewed: May 2, 2024

Met expectations but the collection was very slow

Reviewed: Oct 12, 2024

Pretty good

Reviewed: Jul 23, 2024

Average experience. They push for extra insurance. Waited an hour for the car. The car was in excellent condition.

Reviewed: Jul 9, 2024

The service attitude was perfunctory, and they forced you to buy full insurance, costing an extra 1,000 yuan. They wouldn't give you the car if you didn't buy it. Beware!

Reviewed: May 28, 2024

Apart from the long queue, I didn't buy insurance at the store and had a deposit of 1100 euros held.

Reviewed: May 6, 2024

Tuvimos que pagar un seguro adicional por no tener tarjeta de crédito para el depósito.

Reviewed: Sep 26, 2024

Strongly not recommended. This was the worst part of the entire trip booking. They forced extra charges, even though I already bought insurance, and still demanded a mandatory purchase. It was inconvenient too. I admit I should have done better research. Make sure to check more tips, everyone!

Reviewed: Aug 21, 2024

The fuel deposit hasn't been refunded yet.

Reviewed: Jul 21, 2024

Overall service was good and the deposit was refunded quickly. However, they kept pushing insurance when I picked up the car, even after I declined.

Reviewed: Jul 9, 2024

The service was decent. The rental car company is not located inside the airport, but they provide shuttle service. The main issue was the long wait time to pick up the car due to the large number of people.

Reviewed: May 21, 2024

Very good, very satisfied.

Reviewed: Apr 11, 2024

Not friendly to Chinese customers. When it was our turn, we clearly saw two Westerners cut in line ahead of us, but they were still served. Then, we were told they never had the Mini Countryman we reserved. They forced us to purchase insurance, saying they don't recognize the booking from Zuzuche, and charged 36 euros per day for it. The queue was incredibly long, and it took us an hour to pick up the car. However, returning the car was convenient.

Reviewed: Aug 15, 2024

They try to upsell expensive models. Stick to your chosen car, no need to pay more. Bought full insurance, firmly refused to pay extra.

Reviewed: Jul 21, 2024

Lo hacen siempre todo fácil

Reviewed: Jul 14, 2024

Car was great. Actually changed the car on the day and the guy on the desk was extremely helpful.

Reviewed: Sep 4, 2023

Very easy process; friendly staff.

Reviewed: Aug 25, 2020

The staff interaction was so horrible. They try to buy an expensive car and they don't explain anything about the car or the insurance conditions

Reviewed: Aug 13, 2024

The service was great and very friendly.

Reviewed: Aug 11, 2024

The claim processing was slow and the roadside assistance was in Spain.

Reviewed: Jun 3, 2024

The service was excellent, the car was almost brand new with just over a thousand kilometers.

Reviewed: Apr 29, 2024

The service was excellent, very fast, and the car was very new.

Reviewed: Apr 2, 2024

The service was good, but there were quite a lot of people, so I had to wait for a while to pick up the car. The car had many scratches.

Reviewed: Aug 9, 2024

The car rental process was very convenient.

Reviewed: Aug 2, 2024

Terrible service, they forcibly sold me insurance, and when I refused, they charged me a 2000 EUR deposit. The car they provided was extremely dirty.

Reviewed: Apr 30, 2024

Very satisfied

Reviewed: Apr 11, 2024

Very satisfied

Reviewed: Jan 8, 2024

No service at all.

Reviewed: Jul 30, 2024

Hidden fees were charged, resulting in an additional 100 euros per day for full insurance upgrade.

Reviewed: May 2, 2024

El coche superó mis espectativas Excelente atención de Eli y servicio

Reviewed: Aug 9, 2022

El personal, en especial Eli, excelente toda su atención brindada y el servicio. El auto excelente.

Reviewed: Aug 9, 2022

I booked a mini but they said they never had a mini and gave me a Skoda instead. But it was a new car, so it's acceptable.

Reviewed: Jul 22, 2020

The queue was not too long, only one counter. The staff kept pushing insurance. When asked if it was the model we reserved, they acted like they didn't understand, and we ended up with a BMW 1 Series instead of a Mini Countryman. The car was heavily scratched all around.

Reviewed: Sep 6, 2019

Overall service was acceptable, but the car was old. The car inspection was done on the spot when picking up and returning, and the deposit was refunded immediately.

Reviewed: Jan 25, 2024

Car not in particularly good condition. Inside of the windscreen was incredibly smeary - not ideal when driving at night with oncoming headlights meaning you couldn’t see much at all.

Reviewed: Sep 26, 2021

Counter staff were insisting our insurance wasn’t good enough, saying they hadn’t provided it so we needed to another €50... I had to insist I was happy that I’d bought all the cover I needed, but did feel pressurised.

Reviewed: Jul 23, 2020

When we received our paperwork from easyrent it stated that we could collect the vehicle at either the Hertz or Thrifty desk in Palma airport. When iI approached the Thrifty desk the operative Rita advised that I couldnt collect it here (despite wearing Hertz labelled clothing). I showed her the paper work that clearly said that the vehicle could be collected at either Hertz OR Thrifty, be she insisted that because there was a Hertz image on the paper work that the vehicle could only be colelcted at the Hertz desk. This continued for ten minutes of so and she eventually relented but told me in no uncertain terms that they wouldnt normally do this and that they were doing us a favour. I dont know if the paper work or the operative was wrong, either way it added undue stress to the process.

Reviewed: Jun 24, 2019

Counter staff in airport and at car collection very helpful.

Reviewed: May 14, 2019

The service process is very orderly.

Reviewed: Jan 2, 2024

Car was strached in many places around the vehicle, was dirty on the outside and the amutomatic roof needed some corrections at the openig system in the trunk to work properly.

Reviewed: Jul 28, 2020

They overcharged 15 euros for service fees. It took 20 minutes to get through to the rental car company, and after a long discussion between customer service and the store staff, I had to make the payment first, wasting an hour. It is still unresolved.

Reviewed: Jan 1, 2019

Very efficient. Free upgrade !!!

Reviewed: Dec 5, 2022

Car was upgraded at a discounted additional cost to an SUV.

Reviewed: Nov 15, 2022

Very helpful and friendly staff. Not a long wait, but about 15 min. The car was good and we had no issues.

Reviewed: Jun 24, 2022

The woman at the counter at pick up was excellent!

Reviewed: May 12, 2022

Didn’t need the hard push for extra insurance as we had already bought it

Reviewed: Oct 8, 2019

Satisfied, but communicating with the staff requires some patience due to the language barrier.

Reviewed: Nov 7, 2018

The first car I was offered had damage on every panel, the heater/AC controls were faulty & the wiper blades were split. The second car, although had damage to the paintwork, everything else was ok. Staff was polite & changed the car without a fuss.

Reviewed: Aug 15, 2022

Prepare to wait a LONG time to pick up your car, and for there to be no signs at the airport to get you to the bus.

Reviewed: Oct 8, 2019

Fairly lengthy delay on pick-up, car ok but a lot of minor scuffs and scratches. Drop-off fine with no delays.

Reviewed: Sep 18, 2019

No hidden extras and give me my money you're holding

Reviewed: Aug 8, 2019

Love the car, customer service disgusting, made us wait over 1 hour for the keys when they where already in the office waiting to be given to me, tried selling me more insurance and tried scaring me just in case I crash. Need signs outside their company so you can find the place.

Reviewed: Aug 5, 2019

La personne au guichet en plus d’être peu agréable a voulu nous vendre des assurances supplémentaires. Quand nous avons refusé, car nous avions déjà l’assurance Axa, il s’est montré arrogant en nous disant que la moindre rayure serait à notre charge car l’assurance ne nous couvrait pas du tout. Il a beaucoup insisté pour nous montrer les tarifs de l’agence en cas de rayure... et en nous recommandant plusieurs fois de prendre l’assurance. Vous faites le Check in seul. La voiture est livré très peu propre. Poussiéreuse et avec des taches de savon. Pour masquer les rayures et les mettre sur notre dos à notre retour ? Nous avons photographié toute la voiture sous toutes ses coutures. Pendant le Check in d’autres clients se sont fait embêter pour une rayure prise en photo mais non signifié sur le papier. Le retour s’est bien passé. Nous sommes tombé sur un agent sympa et agréable.

Reviewed: Aug 2, 2019

I didn’t hire the car as they wouldn’t hire the car to me at the price I had hired it on easyrentcars (c £30). They said the insurance provided by easyrentcars was insufficient and wanted to charge me over €300. This is the second terrible experience I’ve had between easyrentcars and the rental company in one summer. I had to go and rent a car away from easyrentcars as the service simply did not work.

Reviewed: Oct 4, 2019

Would of helped to have better instruction to find Interrent desk which was tucked away at the other end of the airport

Reviewed: Jul 15, 2019

Collection staff were rude Collection point not by luggage belt 4

Reviewed: Apr 30, 2019

Long waiting line, assistant at the counter attempted to sell additional services by simply not telling the truth about contract terms (she called one of the additional services a "local tax").

Reviewed: Sep 25, 2019

It's same Goldcar scam but under Rhodium brand. They lie to you to make you buy additional insurance. The pickup location was described bad, I needed to find it on my own. I just got fuel refund which is missing 25 euros (I refuelled to 100% 10 minutes before dropping of the car), time to start getting back my money

Reviewed: Sep 3, 2019

I was 1 mile from the airport and intended to fill up the gasoline but the car's engine malfunctioned and became very dangerous so I could no longer drive the vehicle. It was not safe for me to proceed with filling up the gasoline tank. The issue was that the engine began to rev up at an accelerated rate of 5 on the tachometer despite my foot was on the break and the vehicle was at a stop. I had no other choice but to put the car into park, pull up the emergency break and turn the vehicle off to avoid throttling into oncoming traffic. Even with the car in ‘park’ the engine was still revving to a 5. As you can see, this car was not safe to drive. I was terrified and almost lost my life had the cur lurched again as it was trying to do, myself and others would have surely been dead. I was infront of Lidos Cuidad Jardin and left the car in the parking lot. It was not safe to operate further. Therefore I was not able to get gasoline and instead had to call a taxi to the airport. This was not only a terrifying experience but highly inconvenient for me to have to call a taxi on a busy road with all of my luggage because the car I rented and trusted would get me back to the airport safely instead malfunctioned and almost cost me my life. I’m disappointed to see I was charged $105 for gas after all of the trouble you caused me and ruined the end of my vacation by putting me in great danger. I would like refund for 1) the $105 for gasoline because it was impossible for me to refuel give the vehicle’s faulty condition and 2) the entire cost of my rental for this inconvenience and trauma you have caused me at the end of my vacation $363.26 ($292.68 + $70.58). Lastly, please get this car fixed before putting other customers lives in danger – this car is not safe.

Reviewed: Jul 7, 2019

The car was as expected. Counter staff polite and helpful.

Reviewed: May 12, 2019

Just like in goldcar, you will pay many times more.

Reviewed: May 31, 2019