16 Car Rental Brands at Tenerife Airport South (TFS)

Can be long queues and big waits, even if you have checked in online, they don't seem to have a 'just collect your keys' option unlike a few others

Reviewed: Dec 14, 2024

Staff were helpful. It was not clear that car hire was not based at the airport and the directions for the bus were not accurate so we wandered around the airport searching for a while and then had a 20 min wait for a bus. Unsure if this is a QEEQ or Budget issue.

Reviewed: Nov 2, 2024

Efficient

Reviewed: Sep 5, 2022

Was a little confused by the email saying I needed an IDP - which I didn’t. Other than that I was extremely pleased with the car and service.

Reviewed: Feb 18, 2020

Budget at Tenerife South is by far the best hire company with a spacious site, lots of booking staff and almost new- if not new cars on offer!- I now make a bee line to them

Reviewed: Feb 16, 2020

Off site location.

Reviewed: Jan 4, 2020

Hertz si presenta sempre come un ottima compagnia di noleggio. Sono sempre stato soddisfatto.

Reviewed: Oct 22, 2024

Great experience. Highly recommended.

Reviewed: Sep 24, 2021

Buen trabajo del personal en el mostrador, atento eficaz y muy simpático.

Reviewed: Sep 24, 2020

Bought additional insurance at the rental location. The insurance bought on the rental platform was not recognized.

Reviewed: Mar 6, 2019

Because I booked through a third party I thought I'd get a crappy car but was thrilled with a virtually brand new Tucson.

Reviewed: Jan 17, 2019

The service attitude was quite good. Apart from the car being relatively old, everything was fine overall.

Reviewed: Apr 23, 2024

Yeah all worked as it should. A very well used Opel Crossland is not an Audi A2 but it worked for me. Car had plenty of dings in it, but this is normal in Tenerife. Car was fine in all respects, other than a dragging brake. Return process simple and a very helpful guy looked after me. Deposit was a bit steep, but it was only pre-authorised and was removed soon after return.

Reviewed: Apr 20, 2024

CAr was good, the issue is the deposit and the returned documents are not clear. I beleive all was good with my return but until I receive my deposit backI am not sure!

Reviewed: Mar 18, 2019

Very bad experience when contacting the counter at the airport. The couple in front of me had the same experience. The woman at the counter even tried to stop us talking to eachother. My papers said: Amount payable at pickup 0€. They charged me, with an unfriendly attitude, extra 28€ in local taxes (they said). They then want me to get an extra inssurance at 190€ (the carrental was 70€ for 1 week). When i said no, they want me to sign some very small written letters legal papers saying i was resposible for everything and the chaged med 1400€ on my credit card. When i recieved my "Alpha Romeo" i thought i had rented i recieved a very bashed VW Golf with very low engine power. It took me some while to inspect the car because it had so many bashes. I found two new ones wich had not been recorded. On my holliday I dreamed of how i would come back and they would find something i missed and then charge me MAX. I considered not using the car on the trip or rent another one because it was too risky to use it. A very bad experience. Everything went well though, but i can still sweat thinking of the bill if i had made even the smallest mistake in the trafic.

Reviewed: Mar 5, 2019

The counter staff at the airport spent almost 15 mins PER client, trying to sell them insurance! The staff were so rude that two couples ended up tearing up their booking and instead got a taxi! Then they added on 73 euros for fuel, a deposit of nearly 1200 euros (for a small car) and when we said that was not in our Tcs and Cs, they became aggressive and said we do not have a contract with you, take that up with the broker, they have nothing to do with us! Everyone in the BIG queue (because they were so busy insisting people did not have the right insurance and they needed to buy theirs!) was complaining about the hidden costs and the rudeness of the staff, in particular the Supervisor. I asked for a complaint form and they would not let me leave the window to fill it in! NEVER AGAIN WITH THESE COWBOYS!

Reviewed: Feb 7, 2019

The whole experience was simple no dramas

Reviewed: Feb 28, 2024

The staff was not professional and unfamiliar with their tasks. What kind of logic is it to let the customer decide how to resolve issues? Is this how they are trained? They asked if I wanted an upgrade when I couldn't find the pickup location in a foreign country and couldn't reach them by phone. Customer service said communication could only be done through email. If I were the boss, I would have fired such an employee!

Reviewed: Jul 9, 2023

Didn’t have an automatic transmission car which I had booked.

Reviewed: Jan 22, 2024

Very nice and useful staffs.

Reviewed: Feb 1, 2023

Nope

Reviewed: Nov 3, 2021

Great company , Quick and excellent service.

Reviewed: Sep 30, 2021

Perfect car rental company.

Reviewed: Feb 28, 2021

Mandatory charges

Reviewed: Jan 7, 2024

Didn’t meet with any agent / rep in the terminal at pick up as instructed, we asked locals for directions to the Gobycar shuttle and luckily they were able to help us and tell us where to go. Shuttle bus parked at bay E3 for information. Please update for other users as to the instructions as there may have been other renters not so proactive and waiting around in terminal for agent. Other than that it was a straight forward process and got an upgrade to vehicle for free. Person on desk was friendly and helpful

Reviewed: Dec 24, 2023

Long wait at the Cicar desk, although each position was attended. Vehicle (Fiat 500) was inadequate for the hills in Tenerife. (This was my fault, not Cicar's)

Reviewed: Nov 15, 2022

I had an email confirming that the the car was off hired and returned with no new damage on the off hire due day (10 11 22) The company has tried to charge my card €720.05 yesterday (10 19 22) with no explanation. Fortunately I use a travel debit card with not much credit and so was declined! I would like an explanation from the hire company please.

Reviewed: Oct 21, 2022

The woman at the Europcar stop was absolutely wonderful! She helped me to choose a car that would best fit my needs and made the renting experience very easy. She went above and beyond and gave me some great travel recommendations. Also, I loved the car she connected me with (I had initially chosen a different car). I would 100% recommend!!

Reviewed: Jun 15, 2022

Bue noches, Tengo problem con Europcar para el impacto que se ve con dificultad en las fotos

Reviewed: Feb 13, 2020

Horrible, never again. I was pushed into purchasing an insurance worth several hundred euros because I was a female traveling alone-- the gentleman next to me picked up his car without insurance no problems.

Reviewed: Aug 21, 2019

The rental company's staff tried to trick us initially, saying our credit card didn't go through and that we had to pay cash, which required purchasing their extra insurance for 178 euros. When our card went through, they got angry and refused to rent us the car. These foreigners are really good at fooling people. Be extra cautious and don't fall for their tricks. Very dissatisfied with this rental company, Europcar.

Reviewed: Aug 22, 2018

There are quite a lot of people renting cars at the airport from various companies. We queued for a bit and got the car one hour later than the scheduled time.

Reviewed: Mar 17, 2018

Good service, prompt pick-up from airport although the instructions for the location of the bus were not exactly accurate. Good car and great value for money.

Reviewed: Feb 21, 2020

Very good service as usual.

Reviewed: Jan 10, 2020

A little bit curt when completing pick-up process but this may have been just language differences. Excellent when I left my luggage in their office.

Reviewed: Feb 25, 2019

Service was excellent. They even provided us with a bigger car since we had a large group.

Reviewed: Dec 21, 2018

It is confusing that the car rental company is "ACE" everywhere in your material, but in reality si RhodiumCar.

Reviewed: Jan 7, 2020

The only criticism I have is the car lacked power/ under preformed for its size.

Reviewed: Sep 1, 2019

Terrible car rental! We encountered some issues on the road and called the rental company, but they kept passing the buck. No one spoke proper English, only gibberish, and their attitude was extremely poor. We finally had to contact the local police, who had to force the rental company to send someone to help us.

Reviewed: Dec 31, 2019

Good services

Reviewed: Dec 13, 2019

Terrible, people waiting 2-3 hours to collect there hire car. Unhelpful staff and no organisation at the collection location. Worst hire experience ever!

Reviewed: Feb 27, 2019

Good evening, i Made a reservation with you for a car to Tenerife sud for 15 day s. From the confirm that i receive i had a car with Full insurance, and full fuel that i should have to Bring back full, but When i arrived to the agency, After 1 hour that i try to call and looking for the place where they should pick-up us, they told me that i have to pay € 50 for fuel and the guy Was very unprofessional and really rude. And then he told me that When i’ll bring back the car the re is the risk that they’ll not give me the deposit back, because his collegue is really strict. It look likes a threat. I can’t understand what Kind of service you sale. I sue to travel From 25 years also for job, and never ever i had a similar experience. I asked have an explanation about this situation. I pik up the car only because it Was late and i don’t have any chance to go back to the airport. In different case i didn’t pick-up the car and I’ll choose for another car rental. I don’ t want spend my time for bed service and bed person. It’s my holiday and I payed for have a good time here. And actually , at the moment I didn’t have my deposit back yet. Francesca Mastroianni

Reviewed: Feb 23, 2019

When I arrived at the car rental company, they gave me a Volkswagen Polo instead of the Ford I originally booked. I let it slide, but after taking the car out, I realized there was no radio. I quickly parked and asked about it, and they said there are a lot of thieves here who would break in to steal the radio. I was a bit confused. The CDs I brought couldn't be played, which was a bit disappointing. It got worse when I saw cars from the same company and other rental companies at the hotel the next day, and nearly all of them had radios! It totally felt like a lie, and I was very upset. I won't rent from this company again.

Reviewed: Dec 14, 2014

They asked for too much bail, I had to pay more than agreed I was charged for cleaning the car. Never happened!!!!

Reviewed: Aug 19, 2019

Inter rent were terrible. Incredibly rude staff. Long wait. We left without a car in the end

Reviewed: Mar 3, 2019

They heat people. They charged my credit card unrightfully. First they charged my card without any information and when I figured out they said that the reason was "extra days". When I proofed they were wrong they gave back part of that money and said that another part of that charge is because "changing reservation". That is also not true. They didn't have car which I booked and which they had confirmed. They try to cheat me saying that it's because I picked up car 1 hour later than I had declared and information about charge for changing reservation is part of T&C. I've send they part of T&C where is information that they should hold booked car to the end of the day. I'm asking what's wrong with that company? If they try to cheat everyone clients? I demand they give me back money that they charged unrightfully but they stop answer. They said that that they gave me BB category instead of A and that's way I need to pay more. But it was because of they foult - they didn't have car A category. They also didn't tell me when I came to pick up car that they want to rented me other class. I was sure that I'm getting class which I booket da Easyrentcars. They didn't tell me that they want to charged my credit card for that change. I've booked Seat Mii 2 Doors or similar. I get Fiat 500 2 Doors. For me it was a similar car - 2 doors, 1,2 engine, small car.

Reviewed: Feb 2, 2019

Our pick-up and drop-off was made seamless by the lovely staff person from Surprise.

Reviewed: Apr 19, 2019

I got the car at night, without inspection damage. The next morning I saw a lot of damages on the car. Bit not all damages were indicated in the contract. So I took a photo of all the damages.

Reviewed: Mar 26, 2019

Fairly long wait for pick up. Was told when booking online I had paid in full and would pay nothing at pick up. When picking the car up I was required to pay an additional 23€ tax and an 800€ deposit.

Reviewed: Feb 17, 2019