The staff was not professional and unfamiliar with their tasks. What kind of logic is it to let the customer decide how to resolve issues? Is this how they are trained? They asked if I wanted an upgrade when I couldn't find the pickup location in a foreign country and couldn't reach them by phone. Customer service said communication could only be done through email. If I were the boss, I would have fired such an employee!
Be careful with this car rental company. Make sure to thoroughly check the car and get insurance. I was charged 400 euros for a small scratch on the wheel. Locals recommend Cicar as a more reliable option.
The Barcelona airport branch was not great, and they didn't provide me with a paper copy of the rental agreement. The return process at the Madrid airport branch had friendly service, but the wait time for authorization from superiors was very long. They did provide a paper contract and receipt.
When i arrived to pick up the car I was surprised to learn that I had to pay for the cost of the fuel, i did not realise this to be the case. I would have accepted this but I was asked to pay 160 euros for a tank of fuel for this type of car. This is approx 100 euros too expensive and the rest was explained as 'other' fees... I was not willing to pay this much and so I was forced to accept a much smaller car but still forced to pay 110 euros for a tank of fuel which is a total rip off. I therefore had to take a much smaller car than I was expecting, had to squeeze my family and luggage in and pay 110 euros for this privilege. The staff member as extremely rude, unhelpful, unwilling to se any other point of view and plainly didn't care. It got our holiday off to a very poor start.
“We didn’t get the car we had booked. Took an hour to pick up the car.”
About OK Mobility:5.7/10
We didn’t get the 7-seater we booked - instead they gave us a 5-seater. Customer service was very, very slow.
It took us an hour to pick up the car even though there was only one other customer picking up.
Shuttle bus was not signposted at airport and we were not informed by email.
“It took 2+ hours for us to get to a counter to get the car and this was after spending $18 extra.”
About OK Mobility:4.7/10
It was the worst rental car experience ever. We waited more than two hours to get to the counter and this was after we paid an extra $18 euro to get moved higher in the line. Everyone was annoyed, upset and it was awful.
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