MELBOURNE CAR RENTAL REVIEWS

Booked camry but get Toyota Rav4 instead. The experience is satisfactory since they didn't raise the price. Car is in excellent condition. The staffs are helpful during the pickup.

Great platform to find variety of vehicles and the price is reasonable as well.

The Invoice didn't match the booking. I'm awaiting a refund

Car condition really good, my advise to everyone make the video when you receive the car from them and ask them to share the pics with you. They don’t have proper record end of the day they will blame on you.

My experience so far good.

They are helpful and very clear when i asked some of my difficulties

The easiness on booking the car up from choosing the car until the payment is perfect. It is easier than other app that i used to try

Very friendly staff (Geof) at Southern Cross Terminal.

Very good web page for booking

Really lovely staff, and smooth transaction and great value for money

Really lovely staff, and smooth transaction and great value for money

Excellent customer service. Cars were brand new. Kia shortage.

Best deals so far.

Excellent customer service, thank you

Car was a little old and not completely clean but generally in acceptable condition.

I waited for a long time to get the car because at first the agent allotted a car to me that was not cleared / no key available. Then she could not reverse the process and had to wait for a supervisor which had a difficult time also to switch to new car that was actually available and cleaned on the outside but pretty dirty on inside. No compensation for long wait was offered nor an upgrade . ☹️

I rented a car in Brisbane a few days before and that service as well as the car received were outstanding.

Car was very good.Ace staff were helpful. However their depots are not easy to find and quite some distance from the airport. The car was returned 5 days early because of the Corona virus and Ace was unable to provide a refund for unused days.

We have not received a refund for the 5 days that the car was not used. We head no option but to return early as we had been advised to fly home to New Zealand. Could you please look into this!

Booking showed a corolla as I wanted, but provided Camry At drop off office closed and nothing provided how to return key and car

Long waiting for the car readiness after paperwork and payment

Easy to use and good support service

You can never get the car you booked . There are always another kind of car instead of the car you booked on the web. But you can’t complain as they mentioned they car provide similar cars

Counterstaff gets the job done, which is good, but not so friendly.

Quick and easy

Well exceeded my expectations. Really would be using their services again.

Such an ease booking with these guys!

Had to renew and only way was through the website and caused some confusion with revised drop-off. Very high and expensive excess for insurance.

Best service. One of cheapest car rentals, with highest quality. Booking process is really simple and instructions provided are crisp. Although the location is a little away from the airport, they provide free shuttle from and to airport. The guys at the desk are highly ptofessional and punctual. At the end of my rental period, I had drop off time of 7 am at their facility, 4 to 5 km away from which opens at 7. My flight was at 8 and I had some apprehension. But, to my relief I was at the airport at 7.11am. Because, the guy came at 6.59, quicky checked the car and dropped me off to the airport. Highly recommend.

This is one of the best apps.

Car they gave me was not a hybrid so that’s a bit disappointing, the girl on the counter felt sorry for me she tried to do something for me but can’t which I understand, so I didn’t really get what I paid for