SYDNEY CAR RENTAL REVIEWS

Very smooth process and excellent vehicle

Excellent

Staff in the morning was great but made my business partner pay the insurance again. Dropping the vehicle was worse. No instruction, had to wait for 10 minus to get the car to be taken back and then the counter staff almost made me miss my connection as they could not organise the shuttle bus to drop us off at the airport. Another company driver had to step in and get me to the airport so I would miss my connection.

Poor counter service at Ace. Car seats dirty.

I chose an economy vehicle but were forced to take an SUV. Something about a “surprise vehicle” but I chose an economy vehicle online. I ended up paying alot more for fuel than I budgeted for.

Yes very good service, quite pleased with overall customer service and experience.

Yes all good, price was quite good as well.

The car gave more space than it looked to have and it was a great fiel saver

Very well

Ace rental cars was good value for money . I had no issues with them .

This website was easy to use and they had quick responses to queries

The counter staff were wonderful. The car made terrible whining noise due to the type of transmission, CVT, and I wouldn't get one of those again

Best price on the internet

From call to ACE for Shuttle to reaching ACE cars for pickup was almost 1 hour. Wait time of almost 40min at Domestic Airport Shuttle area. The car was picked up at night time and we did not notice the body work and external condition until following morning and found it to below over expectation and requirement.

Great customer service

The outside of the vehicle appeared as though it wasn't touched from the last renter. Insects all over the front of the car and mud in the wheel wells. Interior was fine.

Waited 1.5 hours to get picked up No one was picking up the phone I had to ring Kuala Lumpur to get someone to actually answer the phone It was really frustrating I’m so so disappointed We were so late to our destination No proper apologies

The staff members were courteous, cheerful and very helpful. Pick up and drop off was timely and efficient and the drivers were very professional in their work. Finally, the vehicle was clean and well presented and exceeded our expectations. This was our first experience with Apex and, given our experience, it will not be our last.

all great

all great

Great value car hire if you don’t mind waiting for the shuttle at the airport.

Counter staff very great. Very friendly. Car had lots of dings and scrapes. Every panel had some kind of problem. Do you charge the client for the body repairs, then pocket the money? It seems so. I think that is devious. Car smelt rather funny when sitting in the sun. Like mould or b.o. or similar. We booked a small car, but we drove a 7 seat SUV. We were happy, it was a nice car to drive, but if my wife was the driver, she would not be happy with the large size, as a small car was booked.

Better is spelt without a h!! And I would like a reminder message a week or so before the car booking. Other than that all good.

Our experience with europcar was terrible. We arrived at the counter in Sydney, and since we showed our license and it was in Spanish they would not give us the car. They needed a translated version of the license and if we did not have one they would not give us the car. We then asked for a refund, but they would not give it to us. We had to translate the license which costed 100 dollars and we had to wait for 3 hours in order to receive the translation. This is ridiculous, we have been all over the world and this has never happened to us. We also went to other cities in Australia and NO ONE asked us for the translated license. We are never renting with this company again, and the staff member has very rude as well. Our experience was terrible, and we lost half a day in the agency

Really helpful guys at pickup and drop off. Seamless

Best car booking app.....ever.

Customer service was awful. Staff were rude. Hidden costs were so astronomical that I decided not to proceed with the booking. THEN I was charged a $75 cancellation fee. Never EVER will I recommend this company again.

We were upgraded due to a fault with our allocated car. No complaints, had a great trip.

Easy and transparent booking process.