CAR RENTAL REVIEWS ON EUROPCAR IN SYDNEY

Very satisfied.

On-site we were persuaded into a $400 insurance. Experienced drivers don't really need it since traffic in Australia isn't that congested, and people generally follow the rules. Even on rural gravel roads, it's not as chaotic as you might think.

Very satisfied

Car was in a very good condition and didn't have any damages. We did have to wait a very long time at the Europcar counter to get our keys. They should have also mentioned that the drop off location had changed.

Was easy to find the type of car we wanted and for the dates booked. Customer Support was helpful in figuring out the new location of drop off.

As I was organised the trip for guests who are paying for the trip including car rental fees. Even though I was the main driver, the guests still will to use their credit card to pay. However it was not feasible under your policies. This should be more flexible.

Very good, the car exceeded expectations, efficient service

Quite satisfactory

Great service and excellent car condition.

Extremely satisfied, overall rating 9.5. Firstly, the car was automatically upgraded to a KIA, the car was very new with less than 8000 KM on it. The trunk was very spacious and could fit three 24-inch large suitcases. The car came with adaptive lane keeping assist, which was fantastic. It was my first time driving a right-hand drive vehicle, and I was initially very worried that I wouldn't manage. However, with the assistive driving feature, I got used to it in about 20 minutes. On the first day, fearing I might struggle with the right-hand drive, I chose to drive to the suburbs for half a day and covered 260 kilometers. The acclimatization process was very smooth throughout.

Good experience

Satisfied

Appalling service. Not the car I booked. I booked a hybrid. When I realised and asked for car I booked I was told I would have to wait 1 hr.

100 points for pick-up, return was okay, I'd give it 85 points.

There might have been a mistake in recording the mileage when returning the car. They insisted that I drove over 400 kilometers and deducted more than 100 dollars from me. In reality, I only drove within the city and it definitely wasn't over 100 kilometers. After several communications with the rental company’s customer service, this amount was refunded.

Super helpful staff, no push to upsell, hidden charges etc. Vehicle was clean, fully fuelled and ready to go. Toll roads were automatically billed as used. Highly recommended!

Europcar are a good well established company providing a quality vehicle and a satisfactory customer service

All went seamlessly well

Excellent

I arrived a day late, and they didn't have the car I had reserved, even though I paid for that day. They shouldn't have given away my car. They told me the car I wanted wasn't available and I had to switch to another one, which required an additional 1400 AUD, about 6700 CNY. The new car had much lower cargo capacity, making it very difficult to fit my luggage. Additionally, there was a very long queue at the store. The overall experience was terrible!

Very satisfied, and they were very patient in answering questions.

Very poor service, really cannot use this company. Despite tolerating various bizarre issues, the final bill is inexplicable. They randomly adjusted the pick-up and drop-off times to charge an extra day, and included many unknown additional fees, overcharging nearly 240 Euros.