SYDNEY CAR RENTAL REVIEWS

The car we booked wasnt available so they down graded us and gave us a smaller car which was terribly damaged. They also didnt have a baby capsule for us so we had to use a large child seat. They take half an hr to pick us up from the airport and then wouldnt give us a lift back to the airport after we had dropped the car back and insisted we take a taxi, which they said they would refund but so far i havent been able to get anyome to refund our taxi costs. Another man we met also had a similar experience to us, his car broke down and carhood didnt g ijve him a replacement car, they made him wait for hrs while roadside assisst fixed the car.

We arrived at sydney airport after 24 hrs of flying and were left waiting on the sidewalk for 40min by apex car hire. We called every 10minutes and each time they said they will be there in 10 more minutes. We had two young kids with us and spent over an hour and 15min just trying to get our car. Awful.

Car was good got me from A-B. But always had the worry the car may cut out as it’s routine service maintenance lights kept on flashing. And the seat height level handle was weak was worried to use it incase it drops the whole seat lower. Which it was too low as it is.

All worked well. No magic this time but maybe next time.

downgraded our car when we arrived as the booking was not available (classic Seinfeld episode comes to mind). for the downgrade they said they would not charge me for the car seats I had already paid for, there was no reimbursement. They were not familiar with my insurance / options I paid for through the website and tried to sell me additional options I already paid for. Wasn't able to find the car rental place and needed to ask another car rental counter for directions.

The current policies for payment methods really need to be revised. The inconvenience this caused has forced the decision for us to use other car rental companies in future.

When I was at the counter they suggest me an upgrade and i accepted. When I took the car, Toyota Kluger. I asket to the people in charge that the GPS was not working. They said to me to go out because insede the parking it was not working. I went outside and be onthe road but it did not work and I had some trouble to find the way to get home. Police stop me and ask me to go back to airport because I did not know where I was going. I went back to airport and AVIS people find out that the car was without GPS card and that's why it did not work. So that I had to wait for another car coming in 15 minutes. In total I have lost one and half hour before I could be ready to leave the airport with a working car .

Nothing to comment, it was not their fault for what happen.

I trusted Europcar that they should have checked the condition of the car such as sketches. Luckily I took a video and found out there are many sketches which were not recorded. Moreover, the vehicle was not fully top up with petrol and I wonder why ?

The depot is a long way from the airport and they don’t run enough buses so give yourself lots of time or you will miss your flight. I waited 30 mins at both pick up and drop off

When I dropped off the car, a man just received the key. That's it. I wanted any confirmation document of the drop-off the car. But They didn't.

Good.

Got downgraded to Isuzu medium SUV without notice

Fair bit of paper work at pickup, relatively new car only 40K kms, notable fuel efficiency, good ride!

Good deal highly recommended

The whole process of obtaining a vehicle was super strait forward and made our stay in NSW easy and a pleasure. The interaction with staff was professional and welcoming. Great price and great product. Thank you

The whole process of obtaining a vehicle was super strait forward and made our stay in NSW easy and a pleasure. The interaction with staff was professional and welcoming. Great price and great product. Thank you

Long wait, someone returned a faulty car while we was waiting. The car we got the window de-mister didn't work, they charge you $38 plus what ever tolls you incur... Plus they never offered the capped toll service to us and when asked they said it was too late.

Very good

I suggest ACE Rental Cars to use more social media such as FB, Whatsapp or Wechat for easy communication with international custumers.

I enjoy your services.

The car was not clean at all... Stain on the seat and vomit were still on the carpet ...

The person on the desk tried to tell us next time we should solely book through their company and that it wouldn’t have been much dearer. I had checked though and it was quite a lot more expensive .

Great booking platform. No issues whatsoever. Would book through again definitely.

I did have some problem as I was still charged with additional 2 child care seats ( although I only used 1) despite going to the counter and rectify it before I drove off. I saw the counter lady made the correction in the system.The receipt was finalised a few days later and by then I noticed it was still on it. That was my only problem. Other than that everything was good.

Good value and very convenient.

Thank you very much for the supervisor on dutie Vaughan that picked us up from airport , great service and legend of a bloke. New business and hope everything goes well .

The lady gave me a nice car. The ride was enjoyable...

Excellence especially the counter staff by name of Janine.

It is cheaper to purchase insurance at the counter