The process was very quick. Just confirm the contract and the deposit will be frozen on the credit card, then you can pick up the car. Make sure to read the contract carefully.
they aggressively pushed to add full insurance for a very expensive rate, saying that if not most likely "the parking lot agent will find a damage" and added 61€ per day
Pros: The service for this booking was quite good. The young lady was very helpful and assisted with the car pickup after completing the paperwork. Cons: The store lacks clear signage, and the pickup instructions were too vague. The store is on the second floor of the airport without any AddCar logo, only Autounion. It's not easy to identify. For this booking, I was able to rent a car on the 15th using a translated license from QEEQ, but on the 21st, I was denied and told I needed an international driving permit. After the staff consulted the boss, the boss admitted they had made a mistake!!! Even if they made a mistake, why could I still use the same license to book a car through the platform, and why did the rental company confirm it? This is an issue with communication between the platform and the car rental company.
The pick-up process was fast, and returning the car was quick as well. Although a minor issue was found during the car inspection, after showing the photos to the inspector, they didn't make a fuss, and the return process was completed smoothly.
Very satisfied, though the price is slightly higher compared to other car rental companies. Short-term rentals are fine. An international big-name company that is trustworthy.
One evening during the rental period, the car displayed a fault warning and I couldn't reach customer service, which was concerning. Overall, the service was average, and the rental price was moderate—probably just standard. Additionally, the car I received was not fully fueled with a range of 410 kilometers. Refueling myself to avoid extra charges from the rental company makes it hard to estimate how much fuel to add.
Communication was relatively slow after picking up the car. They recommended insurance, and the deposit was charged instead of being temporarily withheld. Can Zuzuche coordinate on this point?
Overall, it's okay. I originally booked an Audi, but there were no cars available, so they gave me a super-large Nissan. Later, I switched to an Opel, and overall, I was fairly satisfied. The only downside is that I didn’t get the Audi, which was a bit disappointing.
Car rental locations (incl. in-airport & off-airport)
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Car rentals at/near landmarks of Warsaw
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