The car, Hyundai, was smaller then I asked for, definitely no Toyota Corolla.
So many damages that the intakeform looked like a drawing.
Tires where not good, pulled to the left.
Everything was great! Pick up at airport was really quick. Numbers and info provided in case of problems, everything spelled out clearly, return address clearly given. Return staff was great. Forgot sunglasses in car, Ken at Melbourne airport location offered to meet us at airport to get them. Had a small Kia that did have a funny rattle in engine and not much hill power, but no problems. Would rent again for sure!
Good price. Car interior was not clean.
Easy to extend length of hire.
About QEEQ:9.0/10
booking platform great. Made an enquiry about changing the pick up time for hire car through the online chat service which ended up taking too much time and too complicated
excellent counter staff service. I got there one minute after their proper closing time and they still let me in and do the business. Got car sorted, and the guy even took me into car and gave me detailed demo of how to drive the particularly "Pinto"issues. Phenomenal service and couldn't fault it at all.
About QEEQ:10.0/10
Brilliant website, no problems booking the car and all in all, a smooth, easy process.
“Terrible and I wish I had went with another company”
About Europcar:3.3/10
I was very disappointed in my recent rental service with EuropCar. Its the first time I've used Europcar.
It took me half an hour standing at the counter before I could even sign my document. A group that came 20 minutes after me had received their car in 10 minutes, and they also had an additional driver form to sign.
I was a single driver, and the Europcar person that I was dealing with just made me wait, saying that his computer was slow. However, no effort was made to move me to the other computer, and there was no sense of urgency towards giving me my keys. He was humming throughout the entire process, showing that he was not in a hurry.
I have rented cars many times, and it usually takes me 10 minutes at most to acquire a set of keys. Further, I did not receive any documentation or a receipt. He had also asked me for my card twice, even though he had charged me once. 30 minutes is a very long time to wait before even signing any documents.
I received an 'upgrade' from a small car to a small SUV. However, upon getting to the car, it had a car seat, which I did not request for. This took up space in the car. At the counter, I was told a staff member would be near the car park if I needed to speak to him. However, there was nobody there. Because I had been waiting 30 minutes at the counter, I decided to just take the car. The inside of the car was not clean. There was sand and dirt all over the floors of the front passenger seat. Attached is a photo.
I also received no documentation on my car rental agreement, so I do not have any details on the car rental itself. I made a complain to the same staff member when returning the keys, and did not hear back even after a week.
In the time that I had been waiting at the counter, my fees and liabilities were not explained to me. Overall, it had been a very frustrating experience with EuropCar. I'd like to suggest better training of staff, and a higher standard of customer service.
just a small criticism nothing major we were not told we could just leave the car and come into the terminal to return it so were looking around for someone to give the keys to.
They upgraded us for free but instead we got a car that hadn't been valeted which I'd agreed on, but I wouldn't again from any hot country, as seats get sweated into and smell. But all staff were friendly and wanted to do the best for us.
Car rental locations (incl. in-airport & off-airport)
Car rental reviews by car rental supplier
Car rentals at/near landmarks of Adelaide
Check out this.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
D.Hawkins
-
-
-
-
View more >G.Slessor
-
-
-
-
View more >Gonda Sollie
-
-
-
-
View more >R.Crombie
-
-
-
-
View more >-
-
-
-
View more >L.Van De Kamp
-
-
-
-
View more >t.chivers
-
-
-
-
View more >S.Sharma
-
-
-
-
View more >-
-
-
-
View more >-
-
-
-
View more >-
-
-
-
View more >JJ
-
-
-
-
View more >Canadian Travelers
-
-
-
-
View more >Dave
-
-
-
-
View more >D.Fairbairn
-
-
-
-
View more >P.Cooper
-
-
-
-
View more >P.Priya
-
-
-
-
View more >C.Taylor
-
-
-
-
View more >M.Argy
-
-
-
-
View more >A.Pichay
-
-
-
-
View more >Car Rental Brands Ranked In Adelaide
Know More about Adelaide Car Rental
Check out this.