Great as Usual

Great service yet again from the Easirent team

Smooth service all the way through as usual

Received damaged car

cool

It took over half an hour waiting in the rain for someone to pick us up. When someone finally showed up it was to drop someone off and they had no idea we where waiting.

I was rather annoyed that we spent 2 hours waiting for a pick-up at Manchester airport and when I complained to the driver, he said, "No need for the attitude" !!!!!! The pick-up vehicle was full of young people who had no luggage and none of them picked up a rental vehicle and seemed to be friends of the driver, so I can only assume that the driver was picking up his friends instead of customers. However I must compliment Gina, the lady in your office, who was very understanding of my annoyance and went out of her way to assist and speed up the process. Thank you Gina.

Worst experience ever. Ruined our vacation. Sold us all the upgrades, including full coverage insurance and when we had an issue with a sensor button coming on and beeping at us while driving (not lane assist beeps!) the very first day learning to drive in the opposite side of the road, they simply said, hmmm...not sure what that is. It a very long time to get ahold of a representative and when we said we felt we were a danger to ourselves and others, they said they couldn’t do anything about it. By this time we were several hours away from our pickup location and were trying to make it up to the northern part of England in a schedule. We said we were going to have to drop the car off somewhere other than our appointed destination and they told us we couldn’t get our money back. Not only that but they charged Lori Graham $120+ for gas when they gave us the car empty. We have a witness who is a friend of mine that took us to the Easirent in London and followed us immediately to the closest gas station. Our experience was so stressful that we had to drive out of our way to the closest airport (Bristol, England) and book plane reservations to our next destination. The rep in Bristol charged a drop off fee for the change of location and the worst part of the story is that he made us wait over an hour to drive the customers (including us) to the airport so long we missed our flight and our money and had to rebook/repay for new tickets. This was a nightmare and put a huge damper on a vacation that my friend and I had booked and been looking forward to for o5 months. Two credit cards were used for this transaction and should be refunded in full for the anguish and inconveniences suffered on this trip. I can’t fully explain how dangerous it is for constant beeping to occur when you are learning to drive on the opposite side of the road, opposite side of the car, the roundabouts and other drivers. BTW, the London Heathrow airport Easirent location does not answer their phone