“Rental was ok, only the people at the counter should had let me know that it was another vehicle.”
About Hertz:7.0/10
Not the car I wanted. I wanted a Nissan Kicks and they deliver a Chrevolet Captiva.
It is a bigger car but I did not wanted a bigger car, it consumes almost double the gas of a Nissan Kicks and we needed to uses for very long trips.
Also insurance cost higher...
The personnel a the counter did not tell me that it was another car so I assumed it was the requested vehicle. Only after we got to the delivery location, I saw it was a Chevrolet Captiva but we where in a hurry so I took the car.
About QEEQ:8.0/10
Did not used nor knew about Price Drop Protector... I will try the app next time.
reservation was ok.
ME dieron un coche inferior al reservado y AUTOMATICO y yo habia reservado MANUAL y me engañaron me dijeron que me daban un manual de categoria inferior y cuando llegue al parking despues de discutir me habian dado un coche inferior y AUTOMATICO
Pick up was a breeze. Very very good staff at the rental location. They couldn’t have been more helpful. No improvement necessary if only all rental companies were like this
About QEEQ:10.0/10
Excellent. Great prices. Website was very good and easy to navigate. Will definitely use you again.
Super friendly staff - great Car and very helpful when we reported that we had the wrong charging cable in the car (could have been checked prior, though)
very unhelpful service. The car we reserved was not there and the only option offered was to upgrade to a bigger car and pay more. She did not agree to waive the upgrade cost despite hertz not having the car we reserved
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