Hertz is really terrible. I reserved an M3, but they didn't have it and gave me an old Kia instead, which was hard to drive. Later, I switched to another car, but they said only gas cars were available and asked for a high surcharge. Really disappointing.
This was my first car rental experience, and it went very smoothly. There were no hidden charges or extra deductions. Both pickup and drop-off were very convenient.
Make sure to check if the fuel tank is full when picking up the car. Mine wasn't full, so I informed them, which meant I didn't need to refill it completely when returning the car.
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