The company defrauds customers by secretly including insurance charges in the contract after we explicitly refused to purchase it. They claimed it was a deposit but actually charged for insurance. Additionally, they overcharged us for fuel. The staff deceived us to meet personal performance goals, deducting fees despite our clear refusal of additional insurance. We returned the car with a full tank of gas, yet they charged us $65 for fuel. Such behavior is extremely unethical. I strongly do not recommend Thrifty; they have zero integrity.
Aside from the car's interior being a bit dirty (still within acceptable limits), everything else was excellent. I chose Alamo's self-service kiosk for car rental, where a staff member was very enthusiastic and helpful. The process was convenient, and incidents were handled promptly. Both QEEQ and Alamo responded quickly. I will choose QEEQ and Alamo again next time.
Great! The staff at the store, though speaking English, quickly understood my needs. Communication was smooth. Since Hawaii's attractions are quite spread out, driving yourself is more convenient.
It was acceptable. However, I had to wait in line for half an hour to complete the paperwork, and then it took another hour for them to bring my car over, which was quite slow.
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Car rentals at/near landmarks of Hawaii - Hawaii Island
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